Senior Technology Operations Analyst, Wells Fargo

Wells Fargo

Location:
United States, Charlotte

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Senior Technology Operations Analyst to join our Chief Technology Office (CTO) team and support our Corporate Investment Banking Line of Business. The role involves providing platinum-level desktop support to Trading, Banking, and Corporate Real Estate employees, planning and implementing new or modified technology, troubleshooting issues, and ensuring compliance with policies and procedures.

Job Responsibility:

Lead or participate in initiatives and projects and act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success
re-engineering and driving continual service improvement
analyze moderately complex technology operations issues which require in depth review and contribute to the resolution of complex issues
partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
collaborate with management and teams to answer questions or resolve problems
provide activity, progress and status reports to management and keep management posted of any critical issues
provide accurate problem identification, ticket documentation, customer and vendor dialogue
contribute to planning related to technology operations projects or deliverables
plan and design, document and enforce escalation policies and procedures
troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
provide Level 1, Level 2, and some Level 3 support for Desktop, Virtual, and Mobile Devices
participate in Move, Add, and Change (MAC) activities with flexibility to work after business hours

Requirements:

4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of experience analyzing moderately complex desktop and application support issues which require in depth review
4+ years of experience providing desktop support at an enterprise level

Nice to have:

4+ years of experience with desktop and laptop hardware configurations for Dell, HP, and Lenovo
intermediate troubleshooting and problem-solving skills with Windows 10 and 11 Operating System
experience with Command Prompt and PowerShell with scripting and automation
knowledge and understanding of technology support: printer configuration, repairs, and maintenance
strong analytical skills with high attention to detail and accuracy
excellent verbal, written, and interpersonal communication skills
2+ years of ServiceNow experience
1+ year of experience with encryption technologies
expert in supporting the Microsoft Office suite and ability to troubleshoot Excel Add-in and Macro issues
experience with tablets and mobile devices (iOS and Android)
exposure to desktop network connectivity diagnostics and troubleshooting (Including Wi-Fi)
experience with software troubleshooting and analyzing log files
experience with various hardware platforms and diagnosing failed components
versed in various remote access technologies
experience supporting an Active Directory integrated environment and Azure/Intune
exposure to a Financial environment
experience supporting Market Data applications
fundamental knowledge of Cloud Computing

What we offer:

Equal opportunity employer
drug free workplace
professional development opportunities

Additional Information:

Job Posted:
September 25, 2025

Expiration:
September 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Technology Operations Analyst