Senior Technology Operations Analyst, Wells Fargo

Wells Fargo

Location:
United States, CHANDLER ▼
CHARLOTTE
MINNEAPOLIS
WESTLAKE

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

30.58 - 54.33 USD / Hour

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Job Description:

The Senior Technology Operations Analyst will join the Application Access Administration team in Identity and Access Management (IAM) Operations within Cybersecurity. The team provides risk-based access management support for several hundred applications to enable multiple lines of business.

Job Responsibility:

Support provisioning and deprovisioning accounts, analyzing technical issues and assisting with incident support, performing peer reviews, and assisting in project efforts that include bulk cleanups and internal desktop procedure updates
Participate in initiatives and projects within technology operations
Plan and design, document and enforce escalation policies and procedures
Provide activity, progress and status reports to management and keeps management posted of any critical issues
Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
Collaborate with management and teams to handle questions or problems
Lead or participate in initiatives and projects within technology operations
Contribute to planning related to technology operations projects or deliverables
Analyze moderately complex technology operations issues which require in depth review
Review and approve release change documents
Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success
re-engineering and driving continual service improvement
Contribute to the resolution of complex issues
Act as a mentor for individuals

Requirements:

4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of experience in Identity and Access Management
Application Identity and access administration experience
Application entitlement management experience
Experience working in ServiceNow and/or a ticketing system for work distribution and incident management
Information security certification such as Security+, or CISSP

Nice to have:

Application Identity and access administration experience
Application entitlement management experience
Experience working in ServiceNow and/or a ticketing system for work distribution and incident management
Information security certification such as Security+, or CISSP

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
July 10, 2025

Expiration:
July 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Technology Operations Analyst