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Senior Technology Operations Analyst (IT Asset Management)

Philippines, Cebu City · Job Posted June 10, 2026
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Job Responsibility

  • Lead or participate in initiatives and projects within technology operations
  • Contribute to planning related to technology operations projects or deliverables
  • Analyze moderately complex technology operations issues which require in depth review
  • Review and approve release change documents
  • Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
  • Plan and design, document and enforce escalation policies and procedures
  • Provide activity, progress and status reports to management and keeps management posted of any critical issues
  • Provide accurate problem identification, ticket documentation, customer and vendor dialogue
  • Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
  • Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
  • Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
  • Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success
  • re-engineering and driving continual service improvement
  • Contribute to the resolution of complex issues
  • Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
  • Collaborate with management and teams to handle questions or problems
  • Act as a mentor for individuals

Requirements

  • 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education
  • Experience of 4+years in End User IT asset management Support Roles
  • Knowledge in supply chain management
  • Strong analytical, oral & written communication skills
  • Fluency in English and at least one regional language
  • Experience of working across one or more geographic territories or regions
  • Certification or knowledge about hardware IT assets management

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