Senior Technology Operations Analyst - Trading Floor Desktop Support, Wells Fargo

Wells Fargo

Location:
United States, New York

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

36.68 - 65.24 USD / Hour

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Job Description:

Wells Fargo is seeking a Senior Technology Operations Analyst to join our Chief Technology Office (CTO) team and support our Equities, Fixed Income, and Foreign Exchange groups. You will be responsible for providing platinum level desktop support to Trading Floor employees by analyzing clients’ needs and determining impact on the client and systems environment. You will participate in the planning, installation, and implementation of new or modified desktop and desktop related hardware, software, applications, or operating systems to meet clients’ requirements.

Job Responsibility:

Lead or participate in initiatives and projects
Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success
Analyze moderately complex technology operations issues
Partner with others to meet technology operations deliverables
Collaborate with management and teams to answer questions or resolve problems
Provide activity, progress and status reports to management
Provide accurate problem identification, ticket documentation, customer and vendor dialogue
Contribute to planning related to technology operations projects or deliverables
Execute and oversee production deployments
Plan and design, document and enforce escalation policies and procedures
Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
Act as a mentor for individuals

Requirements:

4+ years of Technology Operations experience
4+ years of experience analyzing moderately complex desktop support issues
4+ years of experience providing desktop support at an enterprise level

Nice to have:

4+ years of experience with desktop and laptop hardware configurations for Dell, HP, and Lenovo
Intermediate troubleshooting and problem-solving skills with Windows Operating System
Knowledge and understanding of technology support: printer configuration, repairs, and maintenance
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Scripting and automation experience
2+ years of ServiceNow experience
Experience supporting Citrix and VMware infrastructure and hosted applications
1+ year of experience with encryption technologies
Expert in supporting the Microsoft Office suite
Experience with Blackberry messaging software
Experience with Apple products
Exposure to desktop network connectivity diagnostics and troubleshooting (Including Wi-Fi)
Experience with software troubleshooting
Experience with various hardware platforms and diagnosing failed components
Versed in various remote access technologies
Experience supporting an Active Directory integrated environment
Understanding of Windows command line
Exposure to a Trading Floor environment
Experience supporting Market Data applications
Fundamental knowledge of Cloud Computing

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
July 09, 2025

Expiration:
July 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Technology Operations Analyst - Trading Floor Desktop Support