Senior Technology Consultant, Hewlett Packard Enterprise

Senior Technology Consultant

Hewlett Packard Enterprise

Location:
United States, Virginia

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

101900.00 - 234500.00 USD / Year

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Job Description:

This role offers the opportunity to lead an onsite team for a high-profile federal customer, ensuring consistent operational excellence, collaboration, and leadership in hardware repair and case management. The role will be 100% on-site at our customer, with time split between Manassas and Sterling. Responsibilities include hardware troubleshooting, leading customer meetings, case lifecycle management, inventory tracking, and mentoring team members.

Job Responsibility:

Perform hands-on hardware troubleshooting and replacement on Proliant Servers and high-performance storage systems
Lead daily customer meetings to review cases, schedule engineering support, and conduct monthly SLA reviews
Own case management lifecycle: ensure cases are opened, assigned, escalated appropriately, and resolved within SLA timelines
Provide accurate tracking of all parts and inventory—monitor inbound/outbound activity, log escalations
Serve as the subject matter expert, mentoring team members and sharing best practices
Report site issues/concerns to management and act as the escalation point for operational and customer matters

Requirements:

U.S. Citizenship (federal requirement)
10+ years of Linux experience with strong hardware troubleshooting skills
5+ years of experience leading teams or projects in a technical or service environment
Comfortable participating in on-call and standby rotations

Nice to have:

Self-starter who takes initiative and demonstrates ownership
Collaborative and team-oriented with mentoring ability
Strong written and verbal communicator—fluent using Slack, Microsoft Teams, and email
Ability to analyze complex problems and resolve independently or through team collaboration

What we offer:

Health & Wellbeing support
Professional Development programs
Inclusive company culture

Additional Information:

Job Posted:
July 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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