Senior Technology Consultant

• Actively maintains knowledge in one or more identifiable specialisms
• Provides detailed and specific advice regarding the application of their specialism(s) to the organization’s planning and operations
• Recognizes and identifies the boundaries of their own specialist knowledge
• Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organization
• Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes
• Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems and identifies options for consideration
• Works with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests
• Contributes to selection of the business analysis methods, tools and techniques for projects
• selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches
• Defines, documents and carries out small projects or sub-projects, alone or with a small team, actively participating in all phases
• Identifies, assesses and manages risks to the success of the project
• Applies appropriate project management methods and tools whether predictive (plan-driven) approaches or adaptive (iterative/agile) approaches
• Agrees project approach with stakeholders, and prepares realistic plans (including quality, risk and communications plans) and tracks activities against the project schedule, managing stakeholder involvement as appropriate
• Monitors costs, timescales and resources used, and takes action where these deviate from agreed tolerances
• Ensures that own projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are recorded
• Contributes to selection of the requirements approach for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches
• Defines and manages scoping, requirements definition and prioritization activities for initiatives of medium size and complexity
• Facilitates input from stakeholders, provides constructive challenge and enables effective prioritization of requirements
• Reviews requirements for errors and omissions
• Establishes the requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source
• Investigates, manages, and applies authorized requests for changes to base-lined requirements, in line with change management policy
• Implements stakeholder engagement/communications plan
• Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information
• Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management
• Helps develop and enhance customer and stakeholder relationships
• Assists in the configuration of software and equipment and the systems testing of platform-specific versions of one or more software products
• Documents faults, implements resolutions and retests to agreed standards
• Identifies and resolves issues with applications, following agreed procedures
• Uses application management software and tools to collect agreed performance statistics
• Carries out agreed applications maintenance tasks
• Is involved in recruiting process and proposes support for hiring decision and pre-selection of candidates
• Allocates the different work to the respective employees considering experience, complexity, workload and organizational efficiency
• Continuously monitors and evaluates team workload and organizational efficiency with the support of IT systems, data and analysis and team feedback and makes appropriate changes to meet business needs
• Provides team members/direct reports with clear direction and targets that are aligned with business needs and GIT objectives

• Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
• Proficient spoken and written command of English
• At least 7-year experience in IT
• 5 years of experience in relevant area
• Strong hands-on experience in Digital Tech
• Experience in omni-channel environments is preferred
• 2 years of experience in team management
• Strong understanding & knowledge of regional and global market landscape and the respective customer
• Managed critical elements and cross functional and regional projects

Experience in omni-channel environments is preferred