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Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
Job Responsibility:
Pre-Sales Support: Collaborates with internal stakeholders in the pre-sale process by understanding business requirements and providing industry and technical input
Supports drafting proposals and/or statement of work (SOW)
Provides input on staffing and skill requirements for delivery
Technical Delivery: Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team
Maintains tools with up-to-date skills and availability
Leads meetings with customers/partners to understand business needs
Uses business, industry, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions
Participates in project planning and develops project documents by identifying the risks and dependencies
Communicates the business value of planned solutions
Identifies technical and business risks in programs and proposes mitigations
Assists project managers/architects in preparing for steering committee
Manages their schedule and communicates with project leads
Generates and delivers Work Breakdown Structure (WBS)
Implements solutions and provides oversight and leadership on workstreams across domains while adhering to Industry Solutions processes
Aligns solutions with the intent of the architecture
Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues
Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction
Works with account team to ensure One Microsoft approach
Shares lessons learned
Intellectual Property Management: Acts as an ambassador in the consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable
Provides feedback on Managed IP for continuous improvement
Improves Industry Solutions offerings quality and collaborates with portfolio and solution teams by providing feedback
Business Development: Identifies opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies
Facilitates, as appropriate, other team members to scale the business with existing customers by articulating value propositions of strategic Microsoft products and services and developing new offerings for the domain
Drives innovation and digital transformation
Ensures the use of the existing intellectual property (IP)
Readiness: Learns new technologies or services based on business demands and industry trends
Obtains relevant accreditations and certification(s) as advised by domain leadership team
Identifies certifications and readiness plans in partnership with World Wide Learning
Leads or participates in relevant technical communities and conducts training sessions to evangelize technology and/or offerings based on availability
Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies
Operational Excellence: Completes operational tasks and readiness and ensures timeliness and accuracy
Follows Microsoft policies, compliance, and procedures
Leads by example and guides team members on operational tasks, readiness, and compliance
Other: Embody our culture and values
Requirements:
Bachelor's degree in computer science, Engineering, Finance, Business, or related field AND 3+ years leadership experience in relevant area of business
OR equivalent experience
5+ years leadership experience in relevant area of business
Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics)