Senior Technology Business Systems Consultant, Wells Fargo

Wells Fargo

Location:
India, Bengaluru

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Wells Fargo is seeking a Senior Technology Business Systems Consultant to lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems. The role involves contributing to the development of systems and procedures that are both cost effective and meet the relevant business requirements, evaluating moderately complex business, operational, or technical challenges, and partnering with business and technology teams to provide comprehensive technological solutions.

Job Responsibility:

Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
Coordinate communication and information flow between business and technology teams

Requirements:

4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience with creating artifacts and enabling functionalities for IT Service Desk
Hands-on experience with Confluence and Jira
Should have practiced writing documentation for virtual agent format
Awareness of Agile methodologies
Knowledge of ITIL Incident, Problem, and Request best practices or ITIL certified
Experience in user stories in Backlog, Story points and sprint planning
Understanding of Knowledge Management Framework
Should have experience as a Functional lead or should have acted as People lead

Nice to have:

Experience with translating technical content from multiple sources into a style and format that meets multiple end-user needs and project goals
Experience with consulting with subject matter experts to evaluate, standardize, write, and maintain materials
Ability to independently create knowledge management assets, including templates, style guides, how-to tutorials that meets organizational standards
Ability to modify documents, respond to feedback request, create self-help and knowledge articles in a clear and conscious manner
Gain deep understanding of products and services, and translate complex information into simple, step-by-step procedures and/or processes easy to follow
Write user-friendly content that meets the needs of target audience and organize information applying information mapping concepts to enable information accessibility
Maintain and improve existing knowledge article to ensure information accuracy, content accessibility, and article layout that complies with company writing standards
Research, outline, write, and edit content, working closely with various departments to understand project requirements
Gather information from stakeholders and translate them to Knowledge user stories
Prioritize user stories in backlog to align to business goals
Provide input on story feasibility
Support the team in understanding story points and sprint planning
UAT and support Prod release and testing
Strong written and verbal communication skills, with a keen eye for details
Proficiency with documentation tools like Microsoft Office Suite or ServiceNow
Technology Operations experience including Service Desk Operations
Two or more years of experience as an effective technical writer
Proven ability to quickly learn and understand complex subject matter
Ability to handle multiple projects simultaneously
Experience in writing documentation and procedure manuals for various audiences
Experience in working across multiple teams to improve user experience, refine content, and create visuals and diagrams for technical support content
Strong skills in Knowledge Management systems and practices
Good understanding of Knowledge Management Framework
Ability to map business requirements to Knowledge Framework
Proficiency in using Confluence and Jira
Acceptable understanding of ServiceNow knowledge functionalities
Familiarity with ITSM processes
Hands on experience with ServiceNow modules like Incident and Request Management

What we offer:

Equal opportunity employer
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process

Additional Information:

Job Posted:
July 08, 2025

Expiration:
July 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Senior Technology Business Systems Consultant