Senior Technology Business Services Consultant

• Participate in and support the Head of EFT Business Management and the Head of EFT Strategy and Special Projects in the design and implementation of moderate to complex special projects
• Identify opportunities for process improvements within the scope of responsibilities in Technology Business Services
• Review and analyze performance data, and coordinate the implementation of process and procedure improvements related to low to medium complexity deliverables
• Present recommendations for resolving complex situations using data and documentation
• Exercise independent judgement while developing an understanding of functions, policies, procedures, and compliance requirements
• Provide information to functional colleagues, internal partners, stakeholders, including both internal and external customers

4+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education

• Proven ability to triage complex issues and drive resolution across multiple teams
• Ability to navigate ambiguity with an entrepreneurial mindset, create shared vision, inspire collaboration, and drive change
• Ability to operate effectively in a highly matrixed and complex environment
• Ability to create strong professional partnerships
• Excellent organizational skills
• Excellent verbal, written, executive and interpersonal communication skills
• Ability to execute in a fast paced, high demand, environment while balancing multiple high priority, high complexity, and high-risk efforts simultaneously

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement