Senior Technology Business Services Consultant, Wells Fargo

Wells Fargo

Location:
United States, Charlotte ▼
San Francisco

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

87000.00 - 168000.00 USD / Year

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Job Description:

The Senior Technology Business Services Consultant will translate strategy into execution across multiple EFT portfolios. You will lead day-to-day operating routines, mature our execution playbooks, and drive portfolio outcomes—spanning intake, prioritization, delivery, adoption, and stabilization. You'll orchestrate annual planning and in-year replanning cycles, manage cross-functional dependencies, and ensure executive-ready decisioning.

Job Responsibility:

Lead support functions and day-to-day operations across multiple business groups and contribute to large-scale strategic initiatives
drive operating excellence by improving efficiency, quality, and cost-effectiveness, including capacity and pipeline management
research and assess moderately complex business, operational, and strategic topics
synthesize findings and develop clear, actionable recommendations
work independently to make well-reasoned recommendations for support functions and programs
plan and execute programs and initiatives that advance organization objectives
collaborate and consult with team leaders to develop project plans, policies, procedures, and playbooks
provide support in relationship management and coordinate implementation of programs, services, and initiatives with cross-functional partners
support oversight and execution of strategic priorities, including defining and tracking OKRs/KPIs
ensure relevant enterprise policies and program requirements are understood and appropriately applied
maintain an integrated view of portfolio health, milestones, and dependencies
partner with stakeholders across the business to proactively identify, prioritize, and address issues
provide guidance and informal leadership to less-experienced consultants

Requirements:

4+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through work experience, training, military experience, education
3+ years of demonstrated ability to lead support functions or operations across multiple business groups, aligning operating models, processes, and playbooks to business goals
3+ years of program/portfolio execution experience across intake, prioritization, delivery, adoption, and stabilization
Bachelor's degree (or equivalent experience)
advanced degree and/or relevant certifications (e.g., PMP, Agile/Scrum, Lean Six Sigma) preferred

Nice to have:

Deep understanding of the banking/financial services business, customer segments, and digital platforms/products
familiarity with market dynamics and competitor practices
proven track record improving efficiency, quality, and cost-effectiveness, including capacity and pipeline management
experience contributing to large-scale strategic initiatives, translating strategy into executable plans
ability to research moderately complex business, operational, and strategic initiatives, synthesize insights, and convert findings into actionable recommendations
skilled at defining and managing KPIs/OKRs, dashboards, and reporting
strong interpersonal and influencing skills
excellent oral and written communication skills
confident meeting facilitation, structured storytelling, and change-adoption communications
advanced analytical ability to structure problems, interpret data, and recommend options/trade-offs
able to identify issues early and drive constructive, credible challenge
highly motivated self-starter with organized work style
proven discretion with confidential information
strong integrity and accountability

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
September 17, 2025

Expiration:
September 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Technology Business Services Consultant