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Closure of tickets in a timely manner, Keeping clients/management up to date on ticket status
Must adhere to Service Level Agreement (SLA) metrics, device maintenance
Providing technical MOP for all changes, ability to provide acquire system captures and articulate/document capture and point or root cause
Ability to work on Mainframe DR Hardware installation project activities along with all keep the lights on (KTLO) activities such as O/S, and maintenance upgrades
Requirements:
10+ years experience providing oversight to support mainframe infrastructure
Demonstrated experience overseeing refresh and transition activities, as well as team resources associated with the migration
Demonstrated experience with replacement of large enterprise complex services and hardware at large critical locations
Demonstrated experience and in-depth knowledge of modern Data Centre service models combined with a solid background in contemporary Data Centre approaches