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We are looking for a Senior Technical Writer to lead and own our technical documentation and customer-facing product writing on the Product Knowledge team. This is a high-impact role where you'll translate complex robotic systems into clear, precise, and universally understood content that empowers customers, field technicians, operators, and internal teams to bridge the knowledge gap between us and humanoid robots.
Job Responsibility:
Lead the strategy, creation, and ongoing maintenance of comprehensive product documentation for our products including: Operator and user manuals, installation, setup, and commissioning guides
Troubleshooting and repair procedures
Safety information, warnings, and compliance documentation
Quick start guides, field service instructions, and deployment handbooks
API references, SDK documentation, and integration guides
Other essential documents
Collaborate closely with cross-functional teams and subject matter experts—mechanical/electrical/robotics engineers, software developers, product managers, safety & compliance specialists, UX designers, and field deployment teams—to gather accurate technical details and understand real-world product usage
Turn highly technical concepts into accessible, accurate, and concise documentation for diverse audiences (end-users, technicians, engineers, and customers)
Establish and enforce documentation standards, style guides, templates, and best practices tailored to robotics products
Standardize content using documentation tools
Assist in creating operator and technician-friendly training content, including step-by-step guides and visuals
Monitor documentation updates, report progress, and optimize content based on feedback
Develop new and/or revise existing content as necessary and on-time, based on the request
Requirements:
3-5 years of technical writing experience (software and/or hardware) with knowledge of relevant content development tools
Proven track record creating product-facing documentation such as user manuals, service guides, safety documentation, and installation instructions for physical/technical products
Strong technical aptitude and ability to learn complex robotics concepts quickly
familiarity with robotics terms, components (actuators, IMUs, manipulators), and concepts (world models, path planning and navigation, teleoperation) is highly desirable
Exceptional writing, editing, and proofreading skills with meticulous attention to detail, especially around safety-critical language and warnings
Style guideline experience
Strong communicator
We believe the best work is done when collaborating and therefore require in-person presence in our office locations