Senior Technical Writer

• Gather information from subject matter experts and other relevant sources
• Develop specific goals and plans to prioritize, organize, and deliver quality documentation that is accurate, thorough, and meets project deadlines
• Participate in project meetings and provide feedback on documentation deliverables and project status
• Write and format documents to adhere to established corporate standards
• Edit documents for technical and grammatical accuracy
• Use digital tools to create accurate representations of software products
• Participate in formal document control processes
• Manage all technical documentation responsibilities for multiple projects simultaneously
• Manage all sustaining internal technical documentation as required
• Keep up-to-date technically and apply new knowledge according to departmental directives

• Degree in writing: bachelor’s (English, journalism, or technical writing) or, preferably, a master’s in professional writing
• Strong skills in writing, editing, copy editing, and formatting
• Certificate or experience in computer technology preferred
• Exceptional communication, organizational, and interpersonal skills
• Ability to manage multiple tasks and heavy workloads in a dynamic, project-oriented environment with a globally distributed team
• 5+ years’ experience working in a fast-paced software production environment that includes experience documenting: Databases and related software
• Cloud- or web-based software
• SQL or other data languages
• Advanced knowledge and experience with the following software: Adobe FrameMaker 2020 or newer
• Adobe Acrobat Pro
• Adobe Photoshop, Illustrator, SnagIt, or other graphics software
• Microsoft Office and other productivity tools
• Software support systems such as Git, Jira, Salesforce, Confluence, and others

Certificate or experience in computer technology preferred