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Glean is seeking a Senior Technical Writer to build out our cross-functional technical writing and documentation practice. You will create organized and professional content in partnership with R&D that is tailored to a plethora of users. You will also work closely with cross-functional team members in GTM (Sales, Customer Success, Marketing) to ensure accurate technical documentation across Glean.
Job Responsibility:
Develop and maintain technical documentation, including user guides, API documentation, tutorials, and FAQs, using Docs-as-Code tools
Work cross functionally to collaborate with developers, product managers, and other stakeholders to gather information and ensure the accuracy of the documentation
Use Git and GitHub to manage documentation changes and collaborate with the team
Write clear, concise, and well-structured content that is easy to understand for both technical and non-technical audiences
Continuously improve documentation based on user feedback and changes in the product
Ensure consistency in terminology and style across all documentation
Advocate for the documentation and our customers internally
Lead industry trends and best practices in technical writing and Docs-as-Code methodologies
Requirements:
Proven experience as a Technical Writer, preferably in a software development environment
Strong understanding of Docs-as-Code principles and practices
Excellent writing, editing, and proofreading skills
Ability to understand complex technical concepts and translate them into clear and concise documentation
Strong working familiarity with Git/GitHub
Experience using Linux/Unix based operating systems at the command line level
Familiarity with Static Site Generators, particularly React-based: Docusaurus, Mintlify, NextJs
Experience authoring with Markdown/MDX syntax
Ability to identify gaps in process and documentation and proactively close them
Work as part of a distributed global team across multiple time zones
Bachelor's degree, preferably in Technical Writing, Computer Science, or a related field
Nice to have:
Experience with API documentation tools (e.g., Swagger, Postman)
Experience with user research and usability testing
Javascript and React programming experience
Knowledge of continuous integration/continuous deployment (CI/CD) pipelines