Senior Technical Writer & Knowledge Architect Job at Myticas Consulting (Ottawa)

Job Description

We are seeking an experienced Senior Technical Writer & Knowledge Architect to lead the modernization of enterprise technical documentation supporting complex communications, networking, cloud, and hardware platforms. This is much more than a traditional technical writing role. The successful candidate will transform years of engineering documentation into a structured, searchable knowledge platform that supports engineers, field technicians, operations teams, enterprise customers, and AI-powered support systems. Working closely with Systems Engineering, Software Development, Network Engineering, Product Management, Customer Support, and AI teams, you will establish documentation standards, build a centralized knowledge repository, and prepare engineering content for Retrieval-Augmented Generation (RAG) and Large Language Model (LLM) applications.

Job Responsibility

Technical Documentation Strategy: Develop and maintain high-quality technical documentation for hardware, software, networking, cloud infrastructure, and operational systems
Create installation guides, deployment manuals, user guides, configuration documentation, API documentation, troubleshooting guides, release notes, and operational procedures
Partner with engineering teams to ensure documentation accurately reflects product capabilities and system architecture
Establish documentation standards, templates, and style guides across engineering organizations
Knowledge Management & Content Architecture: Conduct a comprehensive audit of existing technical documentation and engineering knowledge repositories
Identify outdated, duplicate, or conflicting documentation and work with subject matter experts to establish a single source of truth
Design and implement an enterprise-wide knowledge architecture that organizes information logically across products, systems, and engineering disciplines
Build and maintain a highly searchable knowledge base supporting engineering teams, customers, and field operations
AI Knowledge Management: Prepare documentation for AI-powered search platforms using structured authoring techniques
Optimize documentation for Retrieval-Augmented Generation (RAG), semantic search, and Large Language Models (LLMs)
Collaborate with AI engineers to improve knowledge retrieval, reduce hallucinations, and increase response accuracy
Develop metadata, taxonomy, tagging strategies, and document chunking methodologies for vector database ingestion
Engineering Collaboration: Work closely with Systems Engineering, Software Engineering, Network Engineering, RF Engineering, DevOps, Product Management, and Customer Support teams
Attend architecture reviews, design reviews, sprint planning sessions, and product demonstrations to understand evolving technical requirements
Interview subject matter experts to translate complex engineering concepts into clear, user-friendly documentation
Content Quality & Governance: Establish documentation governance processes ensuring consistency, accuracy, and version control
Review documentation for technical accuracy, readability, grammar, formatting, and compliance with corporate standards
Maintain documentation lifecycle processes including updates, archival, release management, and publication workflows
Training & Enablement: Develop technical training materials, quick-start guides, operational playbooks, and knowledge articles
Create onboarding documentation for engineers, field technicians, operations teams, and enterprise customers
Support internal training initiatives through technical presentations and instructional documentation

Requirements

Bachelor's degree in Technical Communications, Engineering, Computer Science, Information Systems, or a related discipline
Minimum 7 years of experience as a Technical Writer, Knowledge Engineer, or Technical Documentation Specialist within telecommunications, networking, aerospace, cloud infrastructure, enterprise software, or related industries
Demonstrated experience documenting complex hardware and software systems
Experience working directly with engineering and product development teams

Nice to have

Experience with satellite communications, networking, telecommunications, cloud infrastructure, or distributed systems
Experience preparing technical content for AI platforms, semantic search, or Retrieval-Augmented Generation (RAG)
Understanding of networking concepts including TCP/IP, routing, switching, VPNs, APIs, cloud networking, and virtualization
Familiarity with RF communications, embedded systems, or telecommunications equipment

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