Senior Technical Writer I

• Own the end-to-end development of technical documentation for assigned products and features
• Author high-quality, customer-ready content using Ixiasoft (our DITA-based cCMS)
• Ensure editorial consistency and clarity across related content areas
• Edit your own work to a publish-ready standard—grammar, clarity, cohesion, and structure
• Partner closely with product managers, engineers, and designers to understand feature requirements and customer use cases
• Track feature development across sprints, ensuring all documentation is scoped, developed, reviewed, and published on schedule
• Conduct content audits and revise, update, or retire documentation as needed
• Identify gaps in existing content and proactively recommend solutions
• Bring a problem-solving mindset to all aspects of documentation work
• Collaborate with global team members to maintain standards, share knowledge, and build a positive, inclusive team culture
• Use feedback and analytics to continuously improve content quality and effectiveness
• Stay current with evolving product functionality and adjust documentation strategies accordingly
• Embrace ambiguity and work proactively to resolve blockers

• BA/BS in English, Technical Communication, Computer Science, or a related field—or equivalent experience
• 5+ years of experience writing customer-facing documentation in Agile/Scrum software environments
• Strong hands-on experience with DITA and structured authoring
• Proficiency with Oxygen XML and a DITA CMS such as Ixiasoft (or similar)
• Exceptional command of written English, with a strong grasp of clarity, tone, and flow
• Demonstrated ability to work independently, manage priorities, and meet deadlines without close oversight
• Meticulous attention to detail and a deep commitment to quality
• Strong analytical and problem-solving skills
• Flexibility to work across time zones and collaborate with globally distributed teams
• Eagerness to learn complex technical concepts and simplify them for users

Familiarity with any of the following is a plus: CDP platforms such as Fluid Topics or Zoomin, HTML/CSS, UX design, API documentation, Camtasia, Captivate, Pendo, AI-assisted authoring tools