Senior Technical Support Specialist Job at Robert Half (West LA, CA)

Technical Support Specialist

The Enterprise Technical Support Team at Airtable plays a pivotal role in helpin...

Location

United States

Salary:

65000.00 - 85500.00 USD / Year

Airtable

Expiration Date

Until further notice

Requirements

Experience with Airtable, personally or professionally
Experience in an enterprise-focused technical support role within a B2B tech environment
Excellent written and verbal communication skills
Strong analytical skills and technical aptitude for solving complex problems
Natural curiosity and continuous learning mindset
Self-driven desire to exceed expectations
Experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology

Job Responsibility

Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls)
Deliver a world-class customer experience by actively listening, empathizing, and resolving issues
Escalate complex issues to senior technical teams or relevant stakeholders
Accurately document all customer interactions and technical issues in Salesforce
Contribute to the growth of Airtable’s knowledge base by creating and updating resources
Stay ahead of new features and product updates
Educate customers on best practices and help them leverage Airtable

What we offer

Benefits
Restricted stock units
Incentive compensation

Fulltime

Senior Customer Support Specialist

The candidate will provide technical customer support for the NAVBLUE N-Ops & Cr...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

At least 3-5 years experience within a Technical Customer Support role within the Aviation industry
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Able to think critically and take a proactive approach to identify problems, issues, and opportunities
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Adept at using and learning new software
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Stable employment based on a full-time job contract
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family
Co-funding for meals

Senior Manager, Technical Support

Lead our Senior Technical Support Specialists (L2 team), driving advanced operat...

Location

Spain

Salary:

Not provided

Duetto

Expiration Date

Until further notice

Requirements

8+ years of experience in SaaS technical support
3+ years of experience managing or leading L2/L3 teams in a B2B SaaS customer-facing support team
Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
Proficiency with tools such as Salesforce, Sentry, Sumo Logic, DataDog, and advanced troubleshooting methodologies
Exceptional communication skills
Extensive experience in driving process improvements, particularly related to bug reporting, prioritization, and resolution workflows

Job Responsibility

Manage and mentor a global team of 5-10 Senior Technical Support Specialists
Foster a culture of accountability, learning, and growth
Optimize and formalize the time allocation for the Senior team
Lead team meetings and conduct one-on-ones
Monitor L2 team schedules, queue coverage, workflows, and KPIs
Ensure Senior team members adhere to schedules and provide high-quality, advanced customer support
Act as a player-coach
Oversee the entire bug reporting process from L1 Support identification to Jira creation and handoff to Product teams
Serve as the primary owner for high-severity bug-related issues and escalations
Ensure that reported bugs are prioritized correctly with Product and Engineering teams

Senior Manager, Technical Support

Lead our Senior Technical Support Specialists (L2 team), driving advanced operat...

Location

United Kingdom

Salary:

Not provided

Duetto

Expiration Date

Until further notice

Requirements

8+ years of experience in SaaS technical support
3+ years of experience managing or leading L2/L3 teams in a B2B SaaS customer-facing support team
Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
Proficiency with tools such as Salesforce, Sentry, Sumo Logic, DataDog, and advanced troubleshooting methodologies
Exceptional communication skills
Extensive experience in driving process improvements, particularly related to bug reporting, prioritization, and resolution workflows

Job Responsibility

Manage and mentor a global team of 5-10 Senior Technical Support Specialists
Foster a culture of accountability, learning, and growth
Optimize and formalize the time allocation for the Senior team
Lead team meetings and conduct one-on-ones
Monitor L2 team schedules, queue coverage, workflows, and KPIs
Ensure Senior team members adhere to schedules and provide high-quality, advanced customer support
Act as a player-coach
Oversee the entire bug reporting process from L1 Support identification to Jira creation and handoff to Product teams
Serve as the primary owner for high-severity bug-related issues and escalations
Ensure that reported bugs are prioritized correctly with Product and Engineering teams

Fulltime

Trading Desk Support Senior Specialist

Trading Desk Support Senior Specialist is a critical subject matter expert posit...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Min. 6 years of relevant experience
Proficient English knowledge
High stress resistance
In-depth knowledge of various capital market products (Equities, Derivatives, Fixed Income, FX, etc.) and their operational lifecycles
Consistently demonstrates clear and concise written and verbal communication skills
Strong understanding of trade lifecycle processes, including trade capture, confirmation, settlement, and reconciliation
Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders

Job Responsibility

Governance of Middle Office activities conducted by 3rd party vendor
Monitors trade flows and troubleshoot any trade discrepancies or breaks, liaising with brokers, custodians, and counterparties as necessary
Maintain trade support processes and procedures to enhance operational efficiency and mitigate risk
Provide training and support to junior team members and assist in their professional development
Analyze trade data and generates reports to monitor trade activity, identify trends, and support decision-making processes
Stay updated on industry trends, market developments, and regulatory changes impacting trade operations
Provide support for trade execution, including trade confirmation, settlement, and reconciliation
Monitor trade lifecycle events and ensure trades are processed accurately and in a timely manner
Participate in the testing and implementation of trading systems and upgrades or enhancements
Investigate and resolve trade discrepancies or breaks with brokers, custodians, and counterparties

What we offer

Paid Parental Leave Program (maternity and paternity leave)
A supportive workplace for professionals returning to the office from childcare leave
Award-winning pension plan
Multisport
Holiday allowance
Private Medical Care Program
Group Life Insurance
Consideration for annual discretionary bonus
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

Fulltime

Senior Customer Support Specialist

Paymode, LLC is looking for a Tier 1 Application Support Specialist. As a member...

Location

India

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

2+ years of experience in a customer service or helpdesk role
Proven ability to troubleshoot and support customers using software applications
Must have excellent listening and communication skills (written and verbal) with the ability follow instructions
Highly organized with good analytical problem-solving abilities
Must have strong written and communication skills, including the ability to effectively interact with internal teams, partners, and customers
Ability to multi-task in a fast-paced constantly evolving workplace
Candidates must be eligible to work in the US for any employer

Job Responsibility

Answer inbound calls and tickets, ensuring all customer contacts are responded to quickly, with a high level of service
Provide outstanding customer service to both internal and external customers
Thoroughly document findings, next steps, and learnings in tickets
Contribute to team documentation to facilitate knowledge sharing
Actively manage assigned tickets to ensure adherence to SLA’s
Ensure daily updates are provided to customers, expectations are clearly set and proactive internal follow up is performed
Conduct screen-share sessions with customers to troubleshoot issues, assist with navigating the application and/or reproduce reported issues
Deliver and perform against position and team performance metrics
Work with cross functional teams to research and resolve customer issues
Collaborate on issue resolution and escalate issues requiring technical resources

Senior Technical Operations Specialist

We're on the hunt for a talented and proactive individual to join our team, some...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

Successful completion of a post-secondary degree or diploma in computer science or technology (or equivalent)
Five or more years of proven experience in a technical role supporting multiple systems
Experience using scripting languages to perform and automate tasks
Using Infrastructure as Code and Configuration as Code such as Terraform and Ansible
Experience deploying production services into cloud environments
AWS Cloud Practitioner
AWS SysOps Administrator or Solutions Architect Associate preferred
Linux Foundation Certified Systems Administrator (LFCS) or similar is a bonus
Solid knowledge of Operating Systems & ability to perform troubleshooting required
Proven track record building and maintaining infrastructure in cloud environments

Job Responsibility

Ensuring availability across numerous services, whether they are custom software, commercial software, or free and open source solutions
Monitoring system and application performance, and logs
Creating and testing backup and recovery procedures
Responding to alerts and incidents when they occur
Investigating and finding solutions to operational issues at the infrastructure, network, os and application levels
Escalating issues to vendors or partners when appropriate
Follow and improve the best practices and standards that help us keep services safe, secure, and reliable
Improve or create our best practices to ensure the smooth operation of services and execution of procedures
Develop and improve SOPs for the maintenance of our services and their underlying systems
Develop and improve Infrastructure as Code (IaC) and Configuration as Code (CaC) used to maintain services and systems

What we offer

Stable employment based on a full-time job contract
Flexible working hours and work-from-home opportunities (3 days in office)
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family

Fulltime

Senior Technical Operations Treasury Specialist

Mercury is building a complete finance stack for startups. We work hard to creat...

Location

United States , San Francisco; New York; Portland

Salary:

95600.00 - 132800.00 USD / Year

Mercury

Expiration Date

Until further notice

Requirements

Hold active FINRA Series 7, 63, 24
Have 3-5 years of experience in broker-dealer or investment operations with firsthand involvement in trade support, account servicing, or control functions
Demonstrate strong organizational skills, attention to detail, and the ability to manage multiple operational workflows
Be comfortable collaborating across functions and working closely with engineers to refine processes and tooling
Possess a problem-solving mindset with a willingness to learn and grow within a regulated environment
Have excellent written and verbal communication skills, especially in documenting processes and surfacing issues clearly

Job Responsibility

Execute core day-to-day brokerage operations tasks such as account onboarding, account updates, trade settlement support, reconciliations, and exception handling
Work directly with engineering and product teams to troubleshoot operational issues, surface gaps, and test workflow improvements
Partner with compliance and support teams to ensure that operational activities align with regulatory requirements and customer needs
Assist in building and documenting processes, controls, and standard operating procedures to improve scalability and consistency
Identify operational inefficiencies and propose solutions that balance regulatory precision with efficiency
Provide hands-on support for new product or process rollouts, ensuring operational readiness and smooth adoption

What we offer

base salary
equity (stock options)
benefits

Fulltime

Senior Technical Support Specialist

Robert Half

Location:
United States , West LA, CA

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 12, 2026

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Senior Technical Support Specialist

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Location:United States , West LA, CA

Category:Public Sector

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 12, 2026

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