Senior Technical Support Specialist

The Senior Technical Support Specialist is a mission-critical team member at dynaConnections, who will provide product support and expertise to customers, and is the first line of contact with the customer. In this position, you will be ensuring the successful onboarding of new customers through the support process, and facilitating continued success for existing valued customers. dynaConnections currently provides Level III and, in some instances, Level II support to its customers. The team member in this position is responsible for diagnosing and solving customer product-related issues in a timely and courteous manner. They may work independently or with other team members to resolve product, systems, and other technical problems related to dynaConnections applications. You will be responsible for ensuring customer satisfaction by providing professional, high-quality support to customers, partners, and the technical team to resolve software and configuration issues. At times, you may be called upon to do testing on beta deliveries or fixes before they are released to customers. You will also assist customers in resolving open issues, in helping them achieve success through best-practice guidance, and achieve a high level of satisfaction with dynaConnections’ products and customer support services. The position combines overseeing the rapid response to customer inquiries, handling enhancement requests, and analyzing and categorizing common issues.