CrawlJobs Logo

Senior Technical Support Specialist Macos And Windows

https://www.randstad.com Logo

Randstad

Location Icon

Location:
Canada , Montreal

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Join a multi-award-winning leader in the Canadian FinTech sector that is fundamentally redefining the mortgage industry through cutting-edge cloud technology. As a key member of our high-growth IT infrastructure team, you will serve as the technical anchor for our Montreal headquarters. This role is designed for a seasoned expert who thrives in a fast-paced, "hypergrowth" environment and enjoys a mix of high-level problem solving and hands-on hardware management. You will contribute to a modern tech stack and play a pivotal role in maintaining the digital tools that power Canada's most advanced lending platform.

Job Responsibility:

  • On-Site Technical Leadership: Act as the primary IT point of contact for the Montreal office, providing dedicated face-to-face support
  • Tier 2 Escalation: Serve as a senior technical resource and mentor for junior team members, handling complex troubleshooting for remote and local users
  • Endpoint Management: Oversee the full lifecycle of macOS and Windows devices, including provisioning, security patching, and compliance via Jamf and Intune
  • Operational Excellence: Manage the end-to-end identity lifecycle (onboarding/off-boarding) and maintain precise asset tracking and hardware inventory
  • System Optimization: Support and refine SaaS application workflows and internal collaboration tools to enhance the overall user experience
  • Process Documentation: Contribute to the evolution of standard operating procedures (SOPs) and ITIL-based support frameworks

Requirements:

  • A minimum of 7 years in IT Support or IT Operations within high-intensity environments
  • Deep technical expertise in Apple hardware and Jamf Pro management
  • Advanced knowledge of the Microsoft 365 ecosystem, including Entra ID (Azure AD) and Intune
  • Proven experience managing Google Workspace and various RMM/ticketing tools (e.g., NinjaOne, ServiceNow)
  • Exceptional ability to communicate technical concepts to non-technical stakeholders at all organizational levels
  • Full professional bilingualism (English and French) is mandatory
What we offer:
  • Career Velocity: Work within a "Rocketship" culture recognized by Deloitte and major tech industry boards for rapid growth and innovation
  • Entrepreneurial Culture: Benefit from a workspace built on trust, high ambition, and a "stronger together" mentality
  • Modern Ecosystem: Access to a fully cloud-based environment with top-tier tools (Jamf, Intune, Google Workspace)
  • Stability & Impact: Be part of an organization managing billions in assets while maintaining the agility of a tech startup
  • Professional Growth: Collaborate with top-tier AI engineers and developers in a framework designed to accelerate your technical mastery

Additional Information:

Job Posted:
May 17, 2026

Expiration:
July 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Randstad - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Technical Support Specialist Macos And Windows

Senior IT Specialist, Executive Support

This role is a chance to become the go‑to technology partner for Baxter’s execut...
Location
Location
United States , Deerfield
Salary
Salary:
104000.00 - 143000.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Preferred Technical Skills & Tools: ServiceNow, Windows OS, Endpoint hardwares
  • Collaboration tools: Teams, Zoom, Webex, OneDrive, AppSpace
  • Administrative platforms: Cassinfo, Workday, Adobe Admin
  • Familiarity with remote support tools and enterprise mobility management
  • Knowledge of network fundamentals and troubleshooting
  • Preferred Qualifications: Strong understanding of ITIL processes and incident management
  • Experience with VIP support in a corporate environment
  • Superb communication and interpersonal skills for executive interaction
  • Strong documentation and process improvement skills
  • Additional Expectations: Ability to travel occasionally for off-site executive meetings and events
Job Responsibility
Job Responsibility
  • Provide on‑site IT support for Baxter’s Deerfield corporate headquarters
  • Deliver 24/7 white‑glove support to executives, board members, and VIP users
  • Troubleshoot Windows, MacOS, mobile devices, AV systems, Cisco Telepresence, printers, and network‑related issues
  • Lead white‑glove onboarding for new executive hires and ensure a seamless technology experience
  • Support on‑site and off‑site board meetings, leadership meetings, earnings calls, and major corporate events
  • Manage SharePoint sites and assist with process improvements that elevate VIP support
  • Drive adoption of new technologies and contribute innovative ideas for hardware and software usage
  • Mentor IT team members and collaborate with partners across Deerfield, Round Lake, and global sites
  • Oversee asset management, print server queues, software upgrades, and root‑cause analysis for recurring issues
  • Provide AV and IT setup for town halls and other high‑visibility corporate events
What we offer
What we offer
  • Paid Time Off
  • Employee Heath & Well-Being Benefits
  • Continuing Education/ Professional Development
  • Support for Parents
  • Employee Assistance Program
  • medical and dental coverage that start on day one
  • insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Fulltime
Read More
Arrow Right

IT Operations Service Specialist

The Service Specialist – IT Operations is responsible for ensuring the smooth an...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
adbsafegate.com Logo
ADB Safegate
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • Proven experience in IT support or IT operations roles
  • Familiarity with IT service management tools and processes (e.g., ITIL framework)
  • Hands-on experience with troubleshooting hardware, software, and network issues
  • Proficiency with operating systems (Windows, Linux, macOS) and common office applications
  • Knowledge of network protocols, cloud services, and virtualization technologies
  • Basic understanding of cybersecurity principles and practices
  • Fluency in English required
  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong customer service orientation and interpersonal skills
Job Responsibility
Job Responsibility
  • Provide first-line support for IT-related issues, including hardware, software, network, and system troubleshooting
  • Respond to and resolve incidents and service requests in a timely and efficient manner
  • Act as a point of escalation for more complex technical issues, collaborating with senior IT teams when necessary
  • Monitor IT systems and applications to ensure performance and availability
  • Perform routine maintenance tasks, including updates, patches, and backups, to maintain system integrity
  • Identify and address potential system vulnerabilities and inefficiencies
  • Utilize IT service management tools to log, track, and document incidents, service requests, and resolutions
  • Ensure adherence to service level agreements (SLAs) and organizational standards
  • Contribute to the development and maintenance of IT support documentation and knowledge bases
  • Analyze recurring issues and recommend process improvements to enhance IT service delivery
What we offer
What we offer
  • A dynamic and challenging environment that encourages growth and learning
  • Opportunities to shape the future of our industry and make a significant impact on our company's business
  • A collaborative culture that values innovation, integrity, and inclusivity
  • Competitive compensation packages, including health benefits etc.
Read More
Arrow Right

Support Technician

As an On-Site IT Helpdesk Resource, you will provide essential technical support...
Location
Location
United States , Sanford
Salary
Salary:
Not provided
rennerbrown.com Logo
Renner Brown
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate or bachelor’s degree in information technology, Computer Science, or a related field
  • 5+ years of hands-on IT support experience, including troubleshooting complex issues, system management, and working directly with end-users and business partners
  • Knowledge of networking fundamentals, including TCP/IP, DNS, and DHCP
  • Proficient with ServiceNow or other ITSM tools
  • Hardware troubleshooting and repair experience (PCs, laptops, printers, and other peripherals)
  • Proficiency in Windows, macOS, and Linux operating systems
  • Systems knowledge including client e-mail support (Office 365) and general software support (MS Office, Internet, security software)
  • Knowledge of mobile applications and device support (cell phones, tablets, etc.)
  • Excellent communication, customer service, and presentation skills
  • Highly patient and customer-oriented, with the ability to translate technical concepts into easy-to-understand instructions for end users
Job Responsibility
Job Responsibility
  • Serve as the first point of contact for customers seeking technical assistance over the phone, via email, or through the ServiceNow ticketing system
  • Record events, problems, and their resolutions accurately through the ServiceNow ticketing system
  • Perform remote and hands-on troubleshooting through diagnostic techniques and pertinent questions
  • Direct unresolved or complex infrastructure issues to the Senior ICT Support Specialist or other next-level support personnel
  • Image, configure, and deploy computers, optimizing user productivity and operational efficiency
  • Maintain the Loaner Laptop Inventory
  • Provide basic administrative support and troubleshooting across Windows, macOS, and Linux operating systems
  • Assist in creating and maintaining detailed technical documentation to ensure knowledge sharing across the team
  • Collaborate with senior IT staff on administration tasks, with opportunities to learn and utilize tools like PowerShell scripting for process automation
  • Maintain a high level of customer service focus, ensuring a seamless IT experience for all end users and fostering positive business partner relationships
  • Fulltime
Read More
Arrow Right

Senior IT Support Specialist

The Senior Internal IT Specialist ensures the reliability and security of our gl...
Location
Location
Poland
Salary
Salary:
Not provided
smartrecruiters.com Logo
SmartRecruiters
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of relevant experience in an IT Support role
  • Strong troubleshooting skills for macOS or Windows, and common SaaS/business applications
  • Hands‑on experience with Google Workspace or Microsoft Entra ID
  • Practical experience with an MDM solution (e.g. Mosyle, Jamf, Intune or similar)
  • Solid understanding of basic networking concepts (e.g. DNS, DHCP, VLAN, WLAN or VPN)
  • Understanding of ITIL principles
  • Experience in working with ITSM software (e.g. Jira, ServiceNow or FreshService)
  • Proficient in English both written and spoken
  • able to explain technical topics in simple terms
  • Good interpersonal, communication, time planning, and organizational skills
Job Responsibility
Job Responsibility
  • Resolve complex hardware, OS, software, and SaaS issues for employees, ensuring a high-quality user experience
  • Administer IDM systems for user onboarding, authentication, and access rights
  • Participate in the employee life cycle and maintain up‑to‑date documentation
  • Configure, maintain, and secure company Mac fleet, including updates, hardening, and endpoint protection
  • Cooperate with Cyber Security and Information Security Teams on endpoint security, identity management, and periodic access reviews
  • Administer network access controls and infrastructure security
  • Configure and oversee office security systems (CCTV, alarms, etc.) in multiple offices around the world
  • Drive the successful delivery of a diverse project portfolio, ranging from tactical operational improvements to strategic, large-scale initiatives
What we offer
What we offer
  • Remote-friendly culture
  • Competitive salaries
  • Strong internal mobility
  • Meaningful growth opportunities
Read More
Arrow Right

Executive Technology & Security Specialist

We’re hiring an Executive Technology & Security Support Engineer to join Onebrie...
Location
Location
Salary
Salary:
150000.00 - 170000.00 USD / Year
onebrief.com Logo
Onebrief
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in IT support, systems administration, security, or a related role
  • Experience directly supporting senior executives or VIP users
  • Strong knowledge of macOS, Windows, and mobile platforms, including MDM and endpoint security tools
  • Hands-on experience securing identities, devices, networks, VPNs, and cloud-based collaboration tools
  • Comfort operating in high-pressure, ambiguous environments with sound judgment
  • Clear, confident communicator who can translate technical issues for non-technical leaders
  • Track record of owning problems end to end and coordinating effectively across teams
  • Willingness to travel to support executive off-sites, events, and international travel as needed
Job Responsibility
Job Responsibility
  • Own executive technology
  • Protect high-risk users and data
  • Respond decisively under pressure
  • Prevent problems before they surface
  • Build trust through discretion and presence
What we offer
What we offer
  • Equity: Share in the company's success
  • Flexible Work Environment: Remote work with flexible hours and unlimited PTO
  • Comprehensive Health Coverage: Health, dental, vision, and life insurance
  • Retirement Plan: 401(k) plan to secure your future
  • Parental Leave: 8 weeks at 100% regardless of state
  • Company Retreats: Annual company summit trips
  • Home Office Budget: $1,000 per year for home office improvements
  • Fulltime
Read More
Arrow Right

Senior IT Engineer

Are you a Mac expert ready to take ownership of a predominantly Apple environmen...
Location
Location
United Kingdom , London
Salary
Salary:
45000.00 - 50000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive hands-on macOS administration experience in a business environment
  • Advanced Jamf management experience (policy creation, device compliance, zero-touch deployment)
  • Strong troubleshooting across macOS, iOS, and Apple hardware
  • Experience supporting creative or Apple-heavy user environments
  • Proficient in administering Google Workspace
  • Experience providing on-site, user-facing IT support
  • Proven AV/meeting room support experience
  • Confident Apple ecosystem specialist with deep technical expertise
  • Excellent communication skills - able to translate technical issues for non-technical users
  • Calm, service-focused approach under pressure
Job Responsibility
Job Responsibility
  • Apple & Mac Environment Leadership (Core Focus)
  • Own and manage a Mac-first infrastructure, ensuring optimal performance across macOS devices
  • Lead Apple device management using Jamf, including deployment, compliance, patching, and policy creation
  • Provide expert-level troubleshooting across macOS and iOS environments
  • Drive best practices for Apple lifecycle management, procurement, and security
  • Act as the go-to escalation point for complex Mac-related technical challenges
  • Service Delivery & Support
  • Manage IT operations, including helpdesk, endpoint management, and internal tools support
  • Design seamless, frictionless support experiences using automation and proactive monitoring
  • Ensure high uptime and performance for productivity platforms (Google Workspace, Slack, Monday.com)
What we offer
What we offer
  • Work in a creative, Apple-centric environment
  • Take ownership of a modern Mac infrastructure
  • Be part of an innovative entertainment organisation
  • Make a real impact in a high-visibility role
  • Fulltime
Read More
Arrow Right

Systems Engineering Specialist Advisor – MDM & Endpoint Management

The EPM Specialist Advisor role at NTT DATA is a senior advisory position requir...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years of experience in enterprise Endpoint Management and Mobile Device Management services
  • Strong technical skills in Microsoft Intune and SCCM
  • Deep technical authority with consulting, transition leadership, and operational oversight
  • Design, implement, and support enterprise MDM/UEM platforms including Microsoft Intune and VMware Workspace ONE
  • Manage large-scale device estates across iOS, Android, Windows, and macOS platforms
  • Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access
  • Lead complex MDM migrations (e.g., Workspace ONE to Microsoft Intune) and post-migration stabilization
  • Act as L3/L4 escalation point for critical MDM incidents and perform root cause analysis
  • Define MDM architecture standards, security baselines, and governance models
  • 24/7 support for any server downtime
Job Responsibility
Job Responsibility
  • MDM / UEM Engineering & Operations
  • Transition, Consulting & Delivery
  • Operations & Service Excellence
  • People & Stakeholder Management
Read More
Arrow Right

EPM Specialist Advisor

The EPM Specialist Advisor will be responsible for leading the design and implem...
Location
Location
India , Chennai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years of experience in enterprise Endpoint Management and Mobile Device Management services
  • Expert knowledge of Microsoft Endpoint Manager (Config Manager, Intune)
  • Expert knowledge of VMware Workspace ONE
  • Advance level of knowledge about Intune/SCCM infrastructure, primary site servers, secondary site servers and distribution points, co-management and Cloud Management Gateway
  • Deep knowledge in Inventory Management, Software distribution, Patch Management, using Configuration Manager and Intune
  • Knowledge in Infrastructure Management using SCCM and co-management
  • Very sound knowledge on various Imaging engines and Windows 10 imaging technology
  • Able to develop custom deployment scripts
  • VBS, batch, PowerShell
  • Understanding on Package server, Task server, server concepts
Job Responsibility
Job Responsibility
  • Design, implement, and support enterprise MDM/UEM platforms including Microsoft Intune and VMware Workspace ONE
  • Manage large-scale device estates across iOS, Android, Windows, and macOS platforms
  • Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access
  • Lead complex MDM migrations (e.g., Workspace ONE to Microsoft Intune) and post-migration stabilization
  • Act as L3/L4 escalation point for critical MDM incidents and perform root cause analysis
  • Define MDM architecture standards, security baselines, and governance models
  • 24/7 support for any server downtime, able to handle requests and incidents arising from SCCM infrastructure, Microsoft Azure concepts and co-management or Autopilot using Intune
  • Interfaces with customer and account-based teams on projects
  • Performs complex troubleshooting activities and acts as a mentor for team providing technical insights, developing product knowledge and best practices
  • Provides 3rd-level technical support in resolving internal and customer technical issues
  • Fulltime
Read More
Arrow Right