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Senior Technical Support Engineering

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Microsoft Corporation

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Location:
India , Bangalore ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Cloud Protection Technical Support Engineer provides advanced technical support for cloud security solutions, helping customers protect their cloud workloads, data, and identities. This role focuses on cloud security posture, threat protection, incident investigation, and secure configuration of cloud resources, primarily in Azure and hybrid cloud environments.

Job Responsibility:

  • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
  • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements
  • Provide technical support for cloud security and protection scenarios
  • Troubleshoot and resolve issues related to: Cloud workload protection
  • Security alerts and incidents
  • Secure configuration of cloud resources
  • Investigate security alerts, analyze logs and telemetry, and identify root causes
  • Support customers in implementing cloud security best practices
  • Work with tools such as Microsoft Defender for Cloud and related security services
  • Assist with incident response, mitigation, and recovery for cloud-based threats
  • Guide customers on compliance, security posture, and risk reduction
  • Collaborate with engineering, product, and security teams to resolve complex issues
  • Document solutions, create knowledge base articles, and contribute to process improvements

Requirements:

  • Strong hands-on experience in cloud infrastructure support (Azure preferred)
  • Good understanding of: Virtual Machines, storage, and networking
  • Identity & Access Management (RBAC, MFA, least privilege)
  • Security monitoring and alerting
  • Experience troubleshooting security or compliance-related issues
  • Knowledge of cloud security concepts such as: Threat protection
  • Vulnerability management
  • Secure configuration and hardening
  • Ability to analyze logs, security alerts, and diagnostic data
  • Strong customer-facing communication and problem-solving skills
  • English Language: fluent in reading, writing and speaking
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Nice to have:

  • Experience with Microsoft Defender for Cloud or similar CSPM tools
  • Exposure to SIEM / SOAR tools
  • Multi-cloud exposure (AWS / GCP)
  • Azure or security certifications (AZ‑900, AZ‑500, SC‑200)
  • Background in Technical Support, SOC, or Cloud Operations

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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