CrawlJobs Logo

Senior Technical Support Engineer

Intellias

Location Icon

Location:
Ukraine

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Join our team and immerse yourself in the dynamic world of innovative global companies, including Fortune 500 leaders across diverse industries such as Mobility, Retail, Financial Services & Insurance (FS&I), Travel & Hospitality, Telecom & Media, and more. As a pivotal member of our cross-functional Support Team, you will play a crucial role in driving operational excellence and elevating the customer experience for users of cutting-edge technology solutions developed for—and in collaboration with—Intellias’s esteemed clients. This is your chance to make a significant impact in a role that promises not just challenges but also rewarding experiences in a vibrant, supportive environment.

Job Responsibility:

  • Respond to support incidents and service requests via defined communication channels in line with SLAs
  • Investigate and resolve incidents, including real-time issues, through structured troubleshooting and log analysis
  • Perform advanced technical troubleshooting, including root cause analysis and validation of resolution approaches
  • Manage user access requests, including provisioning, deprovisioning, permission changes, and service account/API token setup across multiple SaaS platforms
  • Support identity and authentication processes, including troubleshooting SSO, MFA, and OAuth/SAML integration issues
  • Administer collaboration tools (e.g., Slack, Zoom, email platforms), including configuration, user management, and issue resolution
  • Execute employee lifecycle processes, including onboarding and offboarding (account setup, access revocation, hardware coordination)
  • Provide endpoint and hardware support, including macOS troubleshooting, device provisioning, and repair coordination
  • Diagnose and resolve incidents, escalating complex issues with proper documentation when needed
  • Maintain and update documentation, including runbooks, knowledge base articles, and operational procedures
  • Identify opportunities for automation and implement improvements to optimize support processes
  • Act as Incident Manager during Major Incidents when required
  • Monitor incident trends, gather and report support metrics, and track resolution progress
  • Collaborate with external vendors where required to support issue resolution
  • Continuously identify and propose improvements to support processes and operational efficiency
  • Act as a reliable and customer-focused point of contact, clearly communicating progress, actions, and resolutions

Requirements:

  • 3+years in a technical support or IT support role
  • Excellent communication skills in English (C1 or higher – written and spoken)
  • Basic knowledge of server hardware, software, and operating systems
  • Practical understanding of ITIL processes (Incident, Problem, Change, Service Request, MIM)
  • Proven experience in troubleshooting and problem resolution
  • Ability to analyse complex technical issues
  • Experience with help desk software like Atlassian (Jira, Confluence), Zendesk, Freshdesk, ServiceNow etc.
  • Hands-on experience with Okta or similar IdP (SSO configuration, user lifecycle management, MFA troubleshooting)
  • Proficiency in managing Slack, Zoom, and Google Workspace at an admin level
  • Experience with macOS and MDM solutions (e.g., JAMF), device provisioning & lifecycle
  • Familiarity with ticketing systems (Jira Service Management preferred)
  • Familiarity with GitHub/GitLab, Jira/Confluence (access and configuration)
  • Basic knowledge of Networking (DNS, connectivity)
  • Hands-on administration of SaaS platforms (Google Workspace, Slack, Zoom, Notion, etc.)
  • Exposure to enterprise SaaS tools (Databricks, Artifactory, Contentful, etc.)
  • Strong troubleshooting skills across SaaS, access, and endpoint environments
  • Ability to work independently and manage multiple tasks
  • Ability to automate operational tasks and troubleshooting steps
  • Good analytical and problem-solving skills
  • Good time management and prioritisation skills
  • Strong communication and customer service skills
  • Eagerness to help and provide service to users
  • Stress-resilient, capable of handling customer queries calmly
  • An enthusiastic attitude towards learning new technologies and methodologies
  • Able to adapt to dynamic environments, keep up with the Client’s requirements

Nice to have:

  • Automation/scripting, security & compliance exposure
  • Experience with access governance tools (Opal, Lumos, or similar)
  • Familiarity with developer tooling admin (GitHub/GitLab org management, Artifactory, CI/CD basics)
  • Knowledge of SCIM provisioning, SAML/OAuth debugging
  • Experience in a SaaS-heavy tech company environment (30+ tools in stack)
  • AWS IAM familiarity (console access, role-based permissions)
  • Practical experience with ITIL processes, ability to explain lifecycle of each issue type
  • Knowledge of dynamic alerting and anomaly detection in monitoring tools
  • Experience in 24/7 support environments / shift work

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Intellias - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Technical Support Engineer

Cloud Senior Support Engineer

We're seeking a Senior Technical Support Engineer to join our Cloud product supp...
Location
Location
Japan , Yokohama
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in technical support, software services, and/or system administration for a large end-user community
  • 2+ years of experience solving complex technical problems
  • Demonstrated ability to coach and mentor other support engineers to grow their technical and troubleshooting skills
  • Proven ability de-escalating difficult situations with customers, while multi-tasking between tickets and mentoring your team
  • Strong interpersonal skills to effectively collaborate with a wide variety of people, from junior engineers to senior executives
  • Technical experiences
  • Strong database skills, with the expertise to write and update SQL queries with ease
  • Experience with Web technologies such as DNS, HTTP, APIs and REST calls
  • Familiarity with Cloud technologies such as AWS
  • An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols
Job Responsibility
Job Responsibility
  • Provide a consistent quality experience
  • Bring new and improved support methodologies to Atlassian
  • Build a wide and loyal customer base to the Atlassian products and brand
  • Perform triage, root cause analysis, debugging, and solving across one-to-many Atlassian products
  • Receive onboarding training to become a specialist in Atlassian products, system technologies, and network technologies.
What we offer
What we offer
  • Health coverage
  • Paid volunteer days
  • Wellness resources
  • Visit go.atlassian.com/perksandbenefits to learn more.
  • Fulltime
Read More
Arrow Right

Senior Executive Support Engineer

Atlassian Corporate Engineering (ACE) is looking for a Senior Executive Support ...
Location
Location
United States , Seattle
Salary
Salary:
163500.00 - 262700.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred
  • 7+ years of experience in technical support, with a significant focus on supporting executive-level clients
  • Deep understanding of various operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts
  • Extensive experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), video conferencing solutions (e.g., Zoom, Webex), and mobile device management (MDM) solutions
  • Strong troubleshooting and problem-solving skills with the ability to identify and resolve complex technical issues quickly and efficiently
  • Excellent communication (written and verbal), interpersonal, and customer service skills
  • Ability to work independently and as part of a team
  • Strong organizational skills and attention to detail
  • Ability to maintain confidentiality and discretion
  • Experience with IT security best practices and protocols
Job Responsibility
Job Responsibility
  • Provide comprehensive technical support to C-suite executives across all devices (laptops, desktops, mobile devices, tablets, etc.), operating systems (Windows, macOS, iOS, Android), and applications (Microsoft Office Suite, collaboration tools, video conferencing, etc.)
  • Proactively anticipate and address potential technical issues before they impact executive productivity
  • Manage and prioritize support requests, ensuring timely resolution and clear communication throughout the process
  • Troubleshoot complex technical problems, escalating to specialized teams as needed, while maintaining ownership of the issue until resolution
  • Develop and maintain documentation for executive technology setups, configurations, and troubleshooting procedures
  • Collaborate with IT infrastructure and security teams to ensure the confidentiality, integrity, and availability of executive systems and data
  • Provide remote support using various tools and technologies
  • Travel occasionally to provide on-site support as needed
  • Maintain a high level of confidentiality and discretion regarding sensitive information
  • Stay up-to-date with the latest technology trends and proactively recommend solutions to enhance executive productivity and security
What we offer
What we offer
  • health coverage
  • paid volunteer days
  • wellness resources
  • Fulltime
Read More
Arrow Right

Senior Executive Support Engineer

We are seeking a proactive and skilled Technical Support Engineer to provide ded...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent practical experience
  • 3-5 years of experience in technical support, with exposure to supporting executive-level clients preferred
  • Solid understanding of operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts
  • Experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), and video conferencing solutions (e.g., Zoom, Webex)
  • Strong troubleshooting and problem-solving skills with the ability to identify and resolve technical issues efficiently
  • Excellent communication (written and verbal), interpersonal, and customer service skills
  • Ability to work independently and as part of a team
  • Strong organizational skills and attention to detail
  • Ability to maintain confidentiality and discretion
  • Basic understanding of IT security best practices
Job Responsibility
Job Responsibility
  • Provide direct technical support to executive-level users across various devices (laptops, desktops, mobile devices, tablets) and operating systems (Windows, macOS, iOS, Android)
  • Troubleshoot and resolve hardware and software issues, including network connectivity, application errors, and peripheral device problems
  • Manage and prioritize support requests, ensuring timely resolution and clear communication with executives
  • Assist in the setup and configuration of new devices and software for executive users
  • Document technical issues and resolutions in a clear and concise manner
  • Collaborate with other IT teams to escalate and resolve complex technical issues
  • Provide remote support using various tools and technologies
  • Maintain a high level of confidentiality and discretion regarding sensitive information
  • Provide basic training and guidance to executives on commonly used technologies and applications
  • Assist in maintaining an inventory of executive IT equipment
What we offer
What we offer
  • health coverage, paid volunteer days, wellness resources
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer – SDN & Security

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent Customer handling and communication (verbal and written) skills
  • Good understanding of TCP/IP and networking fundamentals and Experience/exposure in troubleshooting IP networks
  • Experience in understanding and debugging SDN, SD-WAN environments
  • Experience with networking routing protocols like OSPF, BGP, etc.
  • Service Providers specific L2/L3 VPN, MPLS, EVPN, VXLAN, IPSec, Hub/Spoke network use cases
  • Good understanding of networking virtualization (Container Networking, OpenStack Networking)
  • Sound knowledge of Linux/Unix architectures and debugging
  • Scripting languages like Python, Shell
  • Good knowledge of Data Representation types (XML, JSON, YAML)
  • Requires B.E./B-Tech in Electronics or Computer Science (or equivalent) with minimum 5+ years experience in Networking Industry
Job Responsibility
Job Responsibility
  • Support for Juniper SDN, SD-WAN, Virtual Products and Solutions (Paragon Automation Suite, Apstra, MIST, CSO)
  • Lead and Drive Troubleshooting on Customer reported issues on Juniper SDN, Virtualization products and solutions
  • Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Gain in-depth knowledge of the infrastructure and technologies that are present in the customer’s network profile
  • including their network topology, features, configurations, and service history that results in faster resolution
  • Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
  • Mentor newly hired support engineers and peers in technical areas of speciality
  • This is an individual contributor role. The engineer will be providing weekend on-call/on-duty coverage on a rotational basis
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Senior Wireless Technical Support Engineer

Join HPE and help redefine what’s possible in networking. We’re forming a new te...
Location
Location
United States , San Jose
Salary
Salary:
101900.00 - 234500.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong Layer 2/3 Networking knowledge
  • Familiarity with 802.11 Wi-Fi standards
  • Juniper Router & Switch certifications (a plus)
  • BA/BS/MS in EECS or related field
  • 5–8 years of hands-on experience
  • U.S. Citizenship required due to federal export-control regulations
Job Responsibility
Job Responsibility
  • Triage and resolve customer support escalations
  • Deliver fast, high-quality responses and experiences
  • Build and maintain Layer 2/3 network testbeds
  • Reproduce customer issues and file bug tickets
  • Analyze logs and identify root causes
  • Collaborate with developers to drive solutions
  • Provide updates in meetings and discussions
What we offer
What we offer
  • Health and wellbeing benefits
  • Career development programs
  • Inclusive work environment
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer

As a Senior Technical Support Engineer at Arrcus, you will leverage advanced tec...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
arrcus.com Logo
Arrcus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or related field
  • Minimum 5+ years in Technical Support or TAC roles supporting large-scale IP networks
  • Strong problem-solving and troubleshooting skills
  • adept at handling complex network scenarios
  • In-depth knowledge of routing and switching protocols and technologies: TCP/IP, BGP, OSPF, ISIS, MPLS (L2 & L3 VPN), VXLAN, EVPN, SRv6, Segment Routing
  • NetOps experience with tools such as Ansible, Vagrant
  • Excellent written and verbal communication skills
  • Outstanding customer management and service orientation
Job Responsibility
Job Responsibility
  • Troubleshoot and resolve complex hardware and software issues in customer production networks
  • Replicate customer network problems in a lab environment for in-depth analysis
  • Provide technical guidance to customers during network deployment, operation, and incident handling
  • Manage mission-critical customer issues, act as a liaison between customers and internal engineering/escalation teams
  • Advocate for customers to ensure timely problem resolution, including detailed issue documentation and escalation
  • Document and reproduce customer-reported issues, coordinate with engineering fixes as necessary
  • Develop technical specializations and contribute white papers, KBs, and documentation as needed
  • Participate in cross-functional projects such as new product launches, support readiness, and process/tool improvements
What we offer
What we offer
  • Competitive compensation packages including equity
  • Medical Insurance
  • Parental Leave
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer

AutoRABIT is looking for a Senior Technical Support Engineer to support AutoRABI...
Location
Location
Australia
Salary
Salary:
65000.00 - 95000.00 AUD / Year
autorabit.com Logo
AutoRABIT
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent Customer service experience and communication skills
  • Attention to detail
  • Understanding and ability to learn technical concepts quickly
  • 2-3 years previous Technical customer support experience
  • Experience with system-wide deployments
  • Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
  • Investigation skills to understand problems in their context and the ability to reproduce these scenarios
  • Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience
  • Must live in and be eligible to work in Australia
Job Responsibility
Job Responsibility
  • First contact point for new customer support requests
  • Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way
  • Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers
  • Be creative, find solutions to improving the customer experience and the way we work
  • Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted, and consistent with prior communications
  • Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
  • Adhere to AutoRABIT’s internal and customer contracted support SLAs
  • Excellent written and verbal US English communication skills
  • Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support
  • Responsible to adhere to set internal controls
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer

Do you have a passion for helping others and love solving challenging technical ...
Location
Location
United States , Bryan, Texas
Salary
Salary:
Not provided
bre.com Logo
Bryan Research & Engineering
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Capacity to tackle multiple assignments simultaneously with minimal supervision
  • Competence with Microsoft Office products, particularly Excel and Visio
  • Some knowledge of oil and gas process simulation
  • Able to speak effectively to individuals and large groups
  • Must be self-motivated and have the ability to work independently
  • 5+ years of experience preferred
  • Ph.D. in Chemical Engineering
Job Responsibility
Job Responsibility
  • Help clients in the oil, gas, refining, petrochemicals, and chemicals industry diagnose and solve process-related problems
  • Provide expert level support for the process simulation software, ProMax®
  • Diagnose and solve process and computer problems
  • Provide training/instruction for ProMax® worldwide
  • Develop and maintain training materials
  • Develop and implement custom projects with clients
Read More
Arrow Right