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Senior Technical Support Engineer

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Microsoft Corporation

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Location:
Romania , Multiple Locations

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Job Responsibility:

  • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
  • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
  • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

Requirements:

  • Hands on working experience in Technical consulting, or information technology
  • Windows System Administration/Configuration, including a good basic understanding of: Hyper-V management and VM deployment Clustering Resilient Storage technology (clustering, storage spaces direct)
  • Windows backup and VSS Performance/Resource Monitor Event Logs & Auditing Azure Local Experience in one or more of these areas strongly preferred: Registry User Accounts & Access Control Networking (TCP/IP) Storage Networking (RDMA, DCB and PFC, TOR switch) experience
  • Windows Update management Kerberos and delegation Azure Portal User Experience Automated installation of Windows Server management tools Windows Admin Center Active Directory topology and management Network Tracing and analysis Network Virtualization (Hyper-V, SDN)
  • Troubleshooting performance issues using PerfMon and other tools
  • English Language: confident in reading, writing and speaking. OR Fluent in German, French, Italian and confident in reading, writing, and speaking is preferred

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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