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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Senior Technical Support Engineer

Egypt, Cairo · Job Posted February 23, 2026
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Job Description

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Job Responsibility

  • You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
  • You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
  • You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Requirements

  • Candidate must have working experience and advanced knowledge in configuring, administrating and troubleshooting of Microsoft® Windows Products including, Windows Server 2008/R2/Windows 7, Windows Server 2012/R2/Win8/Win8.1, Windows 10/Server 2016/Server 2019
  • Industry experience in deploying, configuring, administrating and troubleshooting Windows Operating Systems
  • Troubleshooting tools and log review
  • Knowledge of Datacenter technologies (Administration of Operating Systems, Virtualization, Storage, Backup, Failover Clustering, Update Services)
  • Experience with any of the following technologies: Microsoft Deployment Toolkit
  • Installing and troubleshooting Windows Update and WSUS
  • Windows Activation and Licensing
  • Bitlocker Administration and Management
  • Windows Installation and Setup Issues (In Place Upgrade)
  • Devices and Driver Installation issues on Windows
  • Knowledge of Windows debugging would be a plus
  • English Language: confident in reading, writing and speaking
  • OR Fluency in any other language like German, French, and/or Italian - confident in reading, writing and speaking would be a plus

Nice to have

  • Knowledge of Windows debugging would be a plus
  • Fluency in any other language like German, French, and/or Italian - confident in reading, writing and speaking would be a plus
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