Senior Technical Support Engineer

• Full-stack troubleshooting of the entire Verkada platform including network, hardware, software, and electrical issues
• Provide best practice design, installation, and configuration expertise to enterprise customers
• Communicate technical matters to customer and partners, both orally and in writing
• Own customer issues and escalations from creation to resolution, and assist teammates in doing so too
• Collaborate with Engineering and Product teams to test new products and identify bugs
• Build tools and processes that will scale with our growing team

• 2+ years of professional experience in a Technical Support Engineering or related technical role
• Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
• Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or Cybersecurity from an accredited university
• Interest in developing a people management career
• Ability to communicate complex technical matters both orally and in writing
• Excellent customer service skills
• Ability to prioritize in a fast-paced environment, and work well within a team environment
• Demonstrated problem-solving skills and attention to detail
• Experience with electrical devices, Linux, APIs, Python, or other coding languages

Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision, and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
• Professional development stipend
• Fertility stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits