Senior Technical Support Engineer Jobs

Senior Technical Support Engineer

Arrcus

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Senior Technical Support Engineer at Arrcus, you will leverage advanced technical and customer communication skills to diagnose and resolve complex issues for customers. You'll collaborate closely with both Customer Engineering and core Engineering teams to ensure customer success.

Job Responsibility:

Troubleshoot and resolve complex hardware and software issues in customer production networks
Replicate customer network problems in a lab environment for in-depth analysis
Provide technical guidance to customers during network deployment, operation, and incident handling
Manage mission-critical customer issues, act as a liaison between customers and internal engineering/escalation teams
Advocate for customers to ensure timely problem resolution, including detailed issue documentation and escalation
Document and reproduce customer-reported issues, coordinate with engineering fixes as necessary
Develop technical specializations and contribute white papers, KBs, and documentation as needed
Participate in cross-functional projects such as new product launches, support readiness, and process/tool improvements

Requirements:

Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or related field
Minimum 5+ years in Technical Support or TAC roles supporting large-scale IP networks
Strong problem-solving and troubleshooting skills
adept at handling complex network scenarios
In-depth knowledge of routing and switching protocols and technologies: TCP/IP, BGP, OSPF, ISIS, MPLS (L2 & L3 VPN), VXLAN, EVPN, SRv6, Segment Routing
NetOps experience with tools such as Ansible, Vagrant
Excellent written and verbal communication skills
Outstanding customer management and service orientation

Nice to have:

Familiarity with Security, Network Management, and Linux platforms is a plus
Experience with traffic generators and network protocol analysis tools (e.g., Wireshark, IXIA)
Professional Networking Certifications (CCIE, JNCIE) are a strong plus

What we offer:

Competitive compensation packages including equity
Medical Insurance
Parental Leave

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

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