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Senior Technical Support Engineer

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Microsoft Corporation

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Location:
Australia , Sydney

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Job Responsibility:

  • Own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
  • Lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
  • Deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
  • Engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Requirements:

  • 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
  • Strong understanding of Defender for Endpoint and Defender AV on Windows client/server
  • Troubleshooting of scanning and performance issues
  • Alert and Incident investigation
  • Australian Citizenship
  • Ability to meet Microsoft, customer and / or government security screening requirements
  • Microsoft Cloud Background Check

Nice to have:

  • Strong understanding of Defender for Endpoint and Defender AV on Linux and macOS
  • Experience in the Linux platform

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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