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Senior Technical Support Engineer

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Microsoft Corporation

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Location:
India , Multiple Locations

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Job Responsibility:

  • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
  • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Requirements:

  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
  • OR 5+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • English Language: fluent in reading, writing and speaking
  • Knowledge and experience in Microsoft 365 identity management
  • Proficiency in Azure Active Directory, Microsoft Synchronization Engines such as DirSync, AD Sync, AAD Connect, and Multi-Factor Authentication
  • At least 3 year of hands-on experience in the administration of Windows Server, Windows Client, Active Directory, or Azure Active Directory is required
  • Familiarity with Microsoft Cloud services, including Azure and Office 365, as well as Windows Server products. Particularly, expertise in Microsoft Azure AD (Azure Active Directory), AD FS, and related technologies
  • Understanding of fundamental principles, encompassing network concepts like DNS, network protocols, IPs, ports, etc., as well as OS fundamentals like Registry, Processes, Rights, and Permissions, and Active Directory topics including Authentication Protocols and PKI
  • Basic troubleshooting skills in network and DNS (Domain Name System)
  • Familiarity with Office 365 suite and/or messaging products (such as Exchange Server, Exchange Online, Outlook) would be advantageous
  • Strong foundational knowledge including Azure Active Directory, Microsoft Entra, and hybrid identity models
  • Experience with authentication and authorization concepts, including: Single Sign-On (SSO), Seamless SSO, Multi-Factor Authentication (MFA) / Password less authentication, Conditional Access Policies
  • Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues
  • Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, B2B, B2C, PTA, PHS
  • Application integration with Azure AD
  • Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect)
  • Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios
  • Knowledge of RBAC (Role-Based Access Control) and Good coding/ software development skills are a plus
  • Knowledge of PKI and Authentication protocols
  • Comfortable with PowerShell scripting and commands
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Nice to have:

  • Familiarity with Office 365 suite and/or messaging products (such as Exchange Server, Exchange Online, Outlook) would be advantageous
  • Good coding/ software development skills are a plus

Additional Information:

Job Posted:
February 07, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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