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Senior Technical Support Engineer

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Microsoft Corporation

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Location:
Romania , Bucharest

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Job Responsibility:

  • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
  • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
  • OR 5+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • Excellent written and oral communication skills
  • Experience in working with customers
  • Previous Support Engineering experience
  • Excellent understanding of Virtualization concepts and virtual system administration (focus on VMware)
  • Experience with virtual machine management
  • Experience with vCenter management
  • Experience with vSAN
  • Experience and excellent understanding of On-premise, Virtual and Cloud Networking concepts
  • Familiarity with Azure Networking components (vWAN, Express Route, Global Reach, vNET peering, VPN)
  • Operating System break-fix and performance troubleshooting skills
  • Troubleshooting experience with SAN/NAS storage
  • Troubleshooting experience with Storage virtualization and Networking Virtualization
  • Basic knowledge of Windows Server. Focus on Active Directory concepts
  • Basic Knowledge in Linux Administration
  • Knowledge of Microsoft Azure Platform services
  • English Language: fluent in reading, writing and speaking
  • Ability to meet Microsoft, customer and / or government security screening requirements
  • Microsoft Cloud Background Check

Nice to have:

  • Experience with NSX-T
  • VCP Data Center Virtualization
  • VCP Network Virtualization

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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