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Senior Technical Support Engineer

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N-iX

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Location:
India

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Category:
IT - Software Development

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Contract Type:
Employment contract, B2B

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Salary:

Not provided
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Job Description:

We are seeking a technically skilled senior Support Engineer. You will be responsible for delivering world-class technical support for our products, helping customers overcome technical challenges while ensuring smooth communication between users, support agents, and development teams. This role requires a mix of strong technical troubleshooting skills, customer-oriented communication, and a proactive approach to improving processes and tools.

Job Responsibility:

  • Analyze, troubleshoot, and resolve application, system, or integration issues
  • Provide outstanding support for Business Hub and Analytics Platform
  • Troubleshoot issues over calls with customers when needed
  • Use KNIME workflows to support issue resolution (training will be provided)
  • Collaborate closely with fellow support engineers and development team members
  • Contribute to continuous improvement of support processes, tools, and knowledge sharing
  • Share technical insights with the development team to improve future releases
  • Participate in on-call rotations

Requirements:

  • Strong experience in technical or application support, helpdesk, ticket management or support engineering
  • Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, or similar)
  • Experience administering software solutions on Linux and/or Windows platforms
  • Basic knowledge of SQL database for data checks and issue investigation
  • Ability to read and analyze logs
  • Familiarity with identity providers (e.g., Keycloak), LDAP, SAML, OIDC, and OAuth
  • Strong experience or ready to work in software support, ticket management, and escalation processes
  • Knowledge of JVM, Kubernetes deployments, Docker, and RESTful APIs
  • Knowledge of major cloud infrastructures (AWS, Azure, GCP)
  • Excellent communication skills in English (written and spoken)
  • Ability to clearly explain technical concepts to diverse audiences
  • Strong self-organization, curiosity, and eagerness to learn.

Nice to have:

  • Knowledge of monitoring tools (Grafana, Kibana, Datadog, etc.)
  • Basic scripting skills (Python, Bash)
  • Experience supporting SaaS products
  • Understanding of CI/CD pipelines and DevOps processes.
What we offer:
  • Flexible working format - remote, office-based or flexible
  • A competitive salary and good compensation package
  • Personalized career growth
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Memorable anniversary presents
  • Corporate events and team buildings
  • Other location-specific benefits

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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