Senior Technical Support Engineer Job at Microsoft Corporation (Sydney)

Senior Technical Support Engineer

Microsoft Corporation

Location:
Australia , Sydney

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Job Responsibility:

Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Requirements:

5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience of Windows System Administration, Configuration and troubleshooting, Hybrid technologies
Strong knowledge and understanding of Networking basics: TCP/IP concepts, Remote File Systems (SMB), common tools/commands (ping, tracert, nslookup, telnet) required for troubleshooting, IP addressing, subnetting, 3-way handshake, routing protocols, OSI model, routing, switching
Experience with Infrastructure, Network Administration
Experience with troubleshooting VPN, IPsec, DHCP, DNS, HTTP/s issues
Expertise troubleshooting large Network Environments and familiarity with packet sniffers: Wireshark or Network Monitor, Message Analyzer
Fundamental awareness of Private, Hybrid, Public Cloud, OS : Windows and, or Linux, Virtualization of SDN technologies
Hands-on experience of Proxy and Defender Firewall
PowerShell scripting
Experience with utilizing tools like Sysinternals, Fiddler, NetStat, Tracert, SDD
Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences
Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers
Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions
Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships
Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues
Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously
Leadership: Handle technically challenging and politically hot customer situations/escalations
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Additional Information:

Job Posted:
March 26, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Microsoft Corporation - All Job Offers

Job Link Share:

Senior Technical Support Engineer

Microsoft Corporation

Location:
Australia , Sydney

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2026

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