Senior Technical Support Engineer Jobs

AutoRABIT

Location:
Australia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

65000.00 - 95000.00 AUD / Year

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Job Description:

AutoRABIT is looking for a Senior Technical Support Engineer to support AutoRABIT development processes and tools, who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills. As a Support Engineer, you will contribute to AutoRABIT products adoption and success. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also troubleshoot, investigate and solve customer issues in a timely manner. In AutoRABIT, you will represent the customer voice in finding solutions with the assistance of our product, engineering and Customer Success teams

Job Responsibility:

First contact point for new customer support requests
Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way
Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers
Be creative, find solutions to improving the customer experience and the way we work
Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted, and consistent with prior communications
Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
Adhere to AutoRABIT’s internal and customer contracted support SLAs
Excellent written and verbal US English communication skills
Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support
Responsible to adhere to set internal controls

Requirements:

Excellent Customer service experience and communication skills
Attention to detail
Understanding and ability to learn technical concepts quickly
2-3 years previous Technical customer support experience
Experience with system-wide deployments
Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
Investigation skills to understand problems in their context and the ability to reproduce these scenarios
Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience
Must live in and be eligible to work in Australia

Nice to have:

Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab)
Familiarity with working with logs
Any Salesforce certification

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Technical Support Engineer