CrawlJobs Logo

Senior Technical Support Engineer

https://www.microsoft.com/ Logo

Microsoft Corporation

Location Icon

Location:
Costa Rica , Multiple Locations

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Job Responsibility:

  • Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.
  • Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
  • Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.
  • Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
  • Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
  • Translates feedback and creates processes and workflows for case resolution.
  • Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics.
  • Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
  • Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.
  • Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
  • Embody our culture and values

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
  • OR 5+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience.
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Nice to have:

  • Co Pilot Studio Experience with building and maintaining agents
  • Power Aps Builds for small business tasks and preformance improvements
  • Power Automate flows and expressions
  • Language Qualification -English Language: fluent in reading, writing and speaking.

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Microsoft Corporation - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Technical Support Engineer

Cloud Senior Support Engineer

We're seeking a Senior Technical Support Engineer to join our Cloud product supp...
Location
Location
Japan , Yokohama
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in technical support, software services, and/or system administration for a large end-user community
  • 2+ years of experience solving complex technical problems
  • Demonstrated ability to coach and mentor other support engineers to grow their technical and troubleshooting skills
  • Proven ability de-escalating difficult situations with customers, while multi-tasking between tickets and mentoring your team
  • Strong interpersonal skills to effectively collaborate with a wide variety of people, from junior engineers to senior executives
  • Technical experiences
  • Strong database skills, with the expertise to write and update SQL queries with ease
  • Experience with Web technologies such as DNS, HTTP, APIs and REST calls
  • Familiarity with Cloud technologies such as AWS
  • An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols
Job Responsibility
Job Responsibility
  • Provide a consistent quality experience
  • Bring new and improved support methodologies to Atlassian
  • Build a wide and loyal customer base to the Atlassian products and brand
  • Perform triage, root cause analysis, debugging, and solving across one-to-many Atlassian products
  • Receive onboarding training to become a specialist in Atlassian products, system technologies, and network technologies.
What we offer
What we offer
  • Health coverage
  • Paid volunteer days
  • Wellness resources
  • Visit go.atlassian.com/perksandbenefits to learn more.
  • Fulltime
Read More
Arrow Right

Senior Executive Support Engineer

Atlassian Corporate Engineering (ACE) is looking for a Senior Executive Support ...
Location
Location
United States , Seattle
Salary
Salary:
163500.00 - 262700.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred
  • 7+ years of experience in technical support, with a significant focus on supporting executive-level clients
  • Deep understanding of various operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts
  • Extensive experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), video conferencing solutions (e.g., Zoom, Webex), and mobile device management (MDM) solutions
  • Strong troubleshooting and problem-solving skills with the ability to identify and resolve complex technical issues quickly and efficiently
  • Excellent communication (written and verbal), interpersonal, and customer service skills
  • Ability to work independently and as part of a team
  • Strong organizational skills and attention to detail
  • Ability to maintain confidentiality and discretion
  • Experience with IT security best practices and protocols
Job Responsibility
Job Responsibility
  • Provide comprehensive technical support to C-suite executives across all devices (laptops, desktops, mobile devices, tablets, etc.), operating systems (Windows, macOS, iOS, Android), and applications (Microsoft Office Suite, collaboration tools, video conferencing, etc.)
  • Proactively anticipate and address potential technical issues before they impact executive productivity
  • Manage and prioritize support requests, ensuring timely resolution and clear communication throughout the process
  • Troubleshoot complex technical problems, escalating to specialized teams as needed, while maintaining ownership of the issue until resolution
  • Develop and maintain documentation for executive technology setups, configurations, and troubleshooting procedures
  • Collaborate with IT infrastructure and security teams to ensure the confidentiality, integrity, and availability of executive systems and data
  • Provide remote support using various tools and technologies
  • Travel occasionally to provide on-site support as needed
  • Maintain a high level of confidentiality and discretion regarding sensitive information
  • Stay up-to-date with the latest technology trends and proactively recommend solutions to enhance executive productivity and security
What we offer
What we offer
  • health coverage
  • paid volunteer days
  • wellness resources
  • Fulltime
Read More
Arrow Right

Senior Executive Support Engineer

We are seeking a proactive and skilled Technical Support Engineer to provide ded...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent practical experience
  • 3-5 years of experience in technical support, with exposure to supporting executive-level clients preferred
  • Solid understanding of operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts
  • Experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), and video conferencing solutions (e.g., Zoom, Webex)
  • Strong troubleshooting and problem-solving skills with the ability to identify and resolve technical issues efficiently
  • Excellent communication (written and verbal), interpersonal, and customer service skills
  • Ability to work independently and as part of a team
  • Strong organizational skills and attention to detail
  • Ability to maintain confidentiality and discretion
  • Basic understanding of IT security best practices
Job Responsibility
Job Responsibility
  • Provide direct technical support to executive-level users across various devices (laptops, desktops, mobile devices, tablets) and operating systems (Windows, macOS, iOS, Android)
  • Troubleshoot and resolve hardware and software issues, including network connectivity, application errors, and peripheral device problems
  • Manage and prioritize support requests, ensuring timely resolution and clear communication with executives
  • Assist in the setup and configuration of new devices and software for executive users
  • Document technical issues and resolutions in a clear and concise manner
  • Collaborate with other IT teams to escalate and resolve complex technical issues
  • Provide remote support using various tools and technologies
  • Maintain a high level of confidentiality and discretion regarding sensitive information
  • Provide basic training and guidance to executives on commonly used technologies and applications
  • Assist in maintaining an inventory of executive IT equipment
What we offer
What we offer
  • health coverage, paid volunteer days, wellness resources
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer – SDN & Security

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent Customer handling and communication (verbal and written) skills
  • Good understanding of TCP/IP and networking fundamentals and Experience/exposure in troubleshooting IP networks
  • Experience in understanding and debugging SDN, SD-WAN environments
  • Experience with networking routing protocols like OSPF, BGP, etc.
  • Service Providers specific L2/L3 VPN, MPLS, EVPN, VXLAN, IPSec, Hub/Spoke network use cases
  • Good understanding of networking virtualization (Container Networking, OpenStack Networking)
  • Sound knowledge of Linux/Unix architectures and debugging
  • Scripting languages like Python, Shell
  • Good knowledge of Data Representation types (XML, JSON, YAML)
  • Requires B.E./B-Tech in Electronics or Computer Science (or equivalent) with minimum 5+ years experience in Networking Industry
Job Responsibility
Job Responsibility
  • Support for Juniper SDN, SD-WAN, Virtual Products and Solutions (Paragon Automation Suite, Apstra, MIST, CSO)
  • Lead and Drive Troubleshooting on Customer reported issues on Juniper SDN, Virtualization products and solutions
  • Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Gain in-depth knowledge of the infrastructure and technologies that are present in the customer’s network profile
  • including their network topology, features, configurations, and service history that results in faster resolution
  • Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
  • Mentor newly hired support engineers and peers in technical areas of speciality
  • This is an individual contributor role. The engineer will be providing weekend on-call/on-duty coverage on a rotational basis
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Senior Wireless Technical Support Engineer

Join HPE and help redefine what’s possible in networking. We’re forming a new te...
Location
Location
United States , San Jose
Salary
Salary:
101900.00 - 234500.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong Layer 2/3 Networking knowledge
  • Familiarity with 802.11 Wi-Fi standards
  • Juniper Router & Switch certifications (a plus)
  • BA/BS/MS in EECS or related field
  • 5–8 years of hands-on experience
  • U.S. Citizenship required due to federal export-control regulations
Job Responsibility
Job Responsibility
  • Triage and resolve customer support escalations
  • Deliver fast, high-quality responses and experiences
  • Build and maintain Layer 2/3 network testbeds
  • Reproduce customer issues and file bug tickets
  • Analyze logs and identify root causes
  • Collaborate with developers to drive solutions
  • Provide updates in meetings and discussions
What we offer
What we offer
  • Health and wellbeing benefits
  • Career development programs
  • Inclusive work environment
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer

As a Senior Technical Support Engineer at Arrcus, you will leverage advanced tec...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
arrcus.com Logo
Arrcus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or related field
  • Minimum 5+ years in Technical Support or TAC roles supporting large-scale IP networks
  • Strong problem-solving and troubleshooting skills
  • adept at handling complex network scenarios
  • In-depth knowledge of routing and switching protocols and technologies: TCP/IP, BGP, OSPF, ISIS, MPLS (L2 & L3 VPN), VXLAN, EVPN, SRv6, Segment Routing
  • NetOps experience with tools such as Ansible, Vagrant
  • Excellent written and verbal communication skills
  • Outstanding customer management and service orientation
Job Responsibility
Job Responsibility
  • Troubleshoot and resolve complex hardware and software issues in customer production networks
  • Replicate customer network problems in a lab environment for in-depth analysis
  • Provide technical guidance to customers during network deployment, operation, and incident handling
  • Manage mission-critical customer issues, act as a liaison between customers and internal engineering/escalation teams
  • Advocate for customers to ensure timely problem resolution, including detailed issue documentation and escalation
  • Document and reproduce customer-reported issues, coordinate with engineering fixes as necessary
  • Develop technical specializations and contribute white papers, KBs, and documentation as needed
  • Participate in cross-functional projects such as new product launches, support readiness, and process/tool improvements
What we offer
What we offer
  • Competitive compensation packages including equity
  • Medical Insurance
  • Parental Leave
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer

AutoRABIT is looking for a Senior Technical Support Engineer to support AutoRABI...
Location
Location
Australia
Salary
Salary:
65000.00 - 95000.00 AUD / Year
autorabit.com Logo
AutoRABIT
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent Customer service experience and communication skills
  • Attention to detail
  • Understanding and ability to learn technical concepts quickly
  • 2-3 years previous Technical customer support experience
  • Experience with system-wide deployments
  • Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
  • Investigation skills to understand problems in their context and the ability to reproduce these scenarios
  • Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience
  • Must live in and be eligible to work in Australia
Job Responsibility
Job Responsibility
  • First contact point for new customer support requests
  • Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way
  • Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers
  • Be creative, find solutions to improving the customer experience and the way we work
  • Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted, and consistent with prior communications
  • Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
  • Adhere to AutoRABIT’s internal and customer contracted support SLAs
  • Excellent written and verbal US English communication skills
  • Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support
  • Responsible to adhere to set internal controls
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer

Do you have a passion for helping others and love solving challenging technical ...
Location
Location
United States , Bryan, Texas
Salary
Salary:
Not provided
bre.com Logo
Bryan Research & Engineering
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Capacity to tackle multiple assignments simultaneously with minimal supervision
  • Competence with Microsoft Office products, particularly Excel and Visio
  • Some knowledge of oil and gas process simulation
  • Able to speak effectively to individuals and large groups
  • Must be self-motivated and have the ability to work independently
  • 5+ years of experience preferred
  • Ph.D. in Chemical Engineering
Job Responsibility
Job Responsibility
  • Help clients in the oil, gas, refining, petrochemicals, and chemicals industry diagnose and solve process-related problems
  • Provide expert level support for the process simulation software, ProMax®
  • Diagnose and solve process and computer problems
  • Provide training/instruction for ProMax® worldwide
  • Develop and maintain training materials
  • Develop and implement custom projects with clients
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy