Senior Technical Support Engineer SASE Job at Palo Alto Networks Italia (Bengaluru)

Senior Technical Support Engineer- SASE & SD-WAN (NAM Shift)

As a Senior Technical Engineer for SASE & SD-WAN, you will be a key technical re...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years of experience in Network Engineering
Minimum of 2 years focused on SD-WAN and/or SASE technologies
Advanced, hands-on experience with SD-WAN platforms such as Cisco Viptela/Velocloud, Palo Alto Prisma SD-WAN, or Fortinet
Mastery of complex routing protocols including BGP and OSPF, and tunneling protocols like IPsec and GRE
Demonstrated experience with SASE components including ZTNA (Zero Trust Network Access), SWG (Secure Web Gateway), CASB (Cloud Access Security Broker), and FWaaS (Firewall as a Service)
Strong understanding of cloud networking concepts within AWS, Azure, or GCP (e.g., Direct Connect, ExpressRoute, Transit Gateways)
Excellent written and verbal communication skills

Job Responsibility

Lead the architecture and design of global SD-WAN overlays and Secure Access Service Edge (SASE) integrations, including ZTNA, CASB, and SWG
Orchestrate the migration from legacy MPLS/VPN architectures to agile, software-defined solutions, ensuring minimal disruption
Proactively collaborate with security teams to implement and enforce Zero Trust principles across the wide area network
Act as the final point of escalation for complex network outages, applying advanced problem-solving to identify root causes and provide practical solutions
Analyze traffic patterns and application performance to fine-tune Forward Error Correction (FEC) and Quality of Service (QoS) policies for optimal user experience
Challenge existing processes curiously and positively to simplify network operations and improve overall service delivery
Facilitate root cause investigations and manage the implementation of corrective and preventative measures
Be the subject matter expert on core technologies of Palo Alto Networks product line
Provide support that includes mandatory weekend, holiday shift work and on-call support

Fulltime

Senior Technical Support Engineer-SASE & SD-WAN

As a Senior Technical Engineer for SASE & SD-WAN, you will be a key technical re...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years of experience in Network Engineering, with a minimum of 2 years focused on SD-WAN and/or SASE technologies
Advanced, hands-on experience with SD-WAN platforms such as Cisco Viptela/Velocloud, Palo Alto Prisma SD-WAN, or Fortinet
Mastery of complex routing protocols including BGP and OSPF, and tunneling protocols like IPsec and GRE
Demonstrated experience with SASE components including ZTNA (Zero Trust Network Access), SWG (Secure Web Gateway), CASB (Cloud Access Security Broker), and FWaaS (Firewall as a Service)
Strong understanding of cloud networking concepts within AWS, Azure, or GCP (e.g., Direct Connect, ExpressRoute, Transit Gateways)
Excellent written and verbal communication skills

Job Responsibility

Lead the architecture and design of global SD-WAN overlays and Secure Access Service Edge (SASE) integrations, including ZTNA, CASB, and SWG
Orchestrate the migration from legacy MPLS/VPN architectures to agile, software-defined solutions, ensuring minimal disruption
Proactively collaborate with security teams to implement and enforce Zero Trust principles across the wide area network
Act as the final point of escalation for complex network outages, applying advanced problem-solving to identify root causes and provide practical solutions
Analyze traffic patterns and application performance to fine-tune Forward Error Correction (FEC) and Quality of Service (QoS) policies for optimal user experience
Challenge existing processes curiously and positively to simplify network operations and improve overall service delivery
Facilitate root cause investigations and manage the implementation of corrective and preventative measures
Be the subject matter expert on core technologies of Palo Alto Networks product line
Provide support that includes mandatory weekend, holiday shift work and on-call support

Fulltime

Senior Technical Support Engineer

As a Senior Technical Engineer for SASE & SD-WAN, you will be a key technical re...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years of experience in Network Engineering, with a minimum of 2 years focused on SD-WAN and/or SASE technologies
Advanced, hands-on experience with SD-WAN platforms such as Cisco Viptela/Velocloud, Palo Alto Prisma SD-WAN, or Fortinet
Mastery of complex routing protocols including BGP and OSPF, and tunneling protocols like IPsec and GRE
Demonstrated experience with SASE components including ZTNA (Zero Trust Network Access), SWG (Secure Web Gateway), CASB (Cloud Access Security Broker), and FWaaS (Firewall as a Service)
Strong understanding of cloud networking concepts within AWS, Azure, or GCP (e.g., Direct Connect, ExpressRoute, Transit Gateways)
Excellent written and verbal communication skills

Job Responsibility

Lead the architecture and design of global SD-WAN overlays and Secure Access Service Edge (SASE) integrations, including ZTNA, CASB, and SWG
Orchestrate the migration from legacy MPLS/VPN architectures to agile, software-defined solutions, ensuring minimal disruption
Proactively collaborate with security teams to implement and enforce Zero Trust principles across the wide area network
Act as the final point of escalation for complex network outages, applying advanced problem-solving to identify root causes and provide practical solutions
Analyze traffic patterns and application performance to fine-tune Forward Error Correction (FEC) and Quality of Service (QoS) policies for optimal user experience
Challenge existing processes curiously and positively to simplify network operations and improve overall service delivery
Facilitate root cause investigations and manage the implementation of corrective and preventative measures
Be the subject matter expert on core technologies of Palo Alto Networks product line
Provide support that includes mandatory weekend, holiday shift work and on-call support

Fulltime

Senior Technical Support Engineer

We are seeking a high-caliber Senior Technical Support Engineer specializing in ...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years of experience in a technical support or systems engineering role
At least 2 years focused on SASE or Cloud Security
Deep hands-on experience with SASE platforms, specifically Prisma Access (Mobile User & Retail/Remote Office)
Mastery of networking protocols including TCP/IP, BGP, OSPF, and IPsec VPNs
Strong understanding of security concepts such as NGFW, ZTNA, SWG, and CASB
Proficiency in network and API troubleshooting tools (e.g., Wireshark, MTR, Curl)

Job Responsibility

Lead the resolution of critical and complex technical issues involving Prisma Access, GlobalProtect, and cloud-managed service configurations
Debug complex routing and connectivity issues across hybrid environments, including SD-WAN integrations and BGP peering, ensuring seamless service
Perform deep-dive packet analysis (Wireshark) and log analysis to provide comprehensive Root Cause Analysis (RCA) for high-priority incidents
Act as a designated technical point of contact and advocate for premium enterprise accounts, ensuring their SASE deployment aligns with best practices
Proactively collaborate and exchange information with Product Management and Engineering to influence product improvements based on customer feedback
Manage and optimize security policies, including SSL Decryption, DLP, WildFire, and Advanced Threat Protection within the Prisma environment
Create technical documentation and knowledge base articles, and lead internal training sessions to elevate the team’s collective expertise
Mentor junior engineers, sharing knowledge and fostering a culture of continuous learning and applied problem-solving

Fulltime

New

Staff Technical Support Engineer, Focused Services, NGFW

As a designated customer advocate under Focused Services, you will work firsthan...

Location

United States , Plano

Salary:

117000.00 - 189200.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

8+ years of progressive, advanced experience in network operations, infrastructure engineering, or enterprise cybersecurity support
Education: Bachelor’s or Master's degree in Computer Science, Information Technology, Computer Architecture, or equivalent practical/military experience
Mastery-Level Network Analysis: Comprehensive, authoritative knowledge of multi-vendor networking fabrics, complex routing architectures (e.g., advanced BGP topologies, OSPF, EIGRP), packet-level micro-flows, and deep OSI-layer fault isolation
Enterprise Security Architecture: Expert-level mastery of Next-Generation Firewalls (NGFW), Cloud Security Access Brokers (CASB), SASE architectures, Zero Trust network access (ZTNA), and advanced cryptographic tunneling protocols (IPsec, SSL/TLS)
Identity & Modern Authentication Frameworks: In-depth technical proficiency with cloud-forward identity provider systems (IdP) and single sign-on (SSO) frameworks using advanced authentication protocols (e.g., SAML 2.0, OIDC, OAuth, along with standard RADIUS, TACACS+, and LDAP setups)
Systemic Project & Time Optimization: Demonstrated success in leading cross-functional initiatives, balancing strategic architectural engineering projects alongside high-priority customer commitments

Job Responsibility

Acutest Escalation Tier: Serve as the ultimate internal escalation point for the most complex, multi-layered, and critical technical emergencies globally, taking definitive technical ownership to resolve structural network security crises
Product Serviceability & Engineering Interface: Partner directly with Development, QA, and Product Management to identify systemic software defects, steer product feature roadmaps based on support data, and design proactive architectural solutions that minimize support overhead
Innovation & Support Automation: Pioneer advanced automated diagnostics, custom log parsing scripts, and predictive troubleshooting playbooks
Strategic Knowledge & Thought Leadership: Establish industry-leading documentation standards
author comprehensive, high-impact Technical Support Bulletins, advanced architecture whitepapers, and authoritative root-cause analysis documents for broad internal and external consumption
Global Talent Enablement: Design, build, and deliver technical onboarding curriculums and advanced training frameworks
Actively mentor Senior and Core Support Engineers, conduct technical candidate screenings, and calibrate technical standards across global support theaters
Executive Advocacy: Act as a critical technical voice in Quarterly Business Reviews (QBRs) and high-stakes executive interactions, translating intricate, cross-vendor engineering issues into precise, business-impact terms for C-level stakeholders

Fulltime

Senior Manager, Technical Marketing Engineer

Lead and scale a high-performing TME team focused on SASE/SSE while staying hand...

Location

United States , Santa Clara

Salary:

168000.00 - 271500.00 USD / Year

Palo Alto Networks

Expiration Date

Until further notice

Requirements

10+ years in cybersecurity — TME, Product Management, Solutions Engineering, or Engineering
3+ years leading or mentoring technical teams in customer-facing environments
Deep expertise in SASE, SSE, SD-WAN, ZTNA, SWG, CASB, DLP, and Zero Trust architectures
Strong networking and security fundamentals across cloud platforms (AWS, Azure, GCP)
Proven track record building demos, labs, reference architectures, and field-ready technical content
Excellent executive communication, storytelling, and presentation skills
Hands-on expertise using AI tools such as Claude, ChatGPT/OpenAI, Gemini, LangChain/LlamaIndex, and AI-native IDEs
Experience building AI-driven demos, copilots, automation workflows, and agentic pipelines
Strong Python and API integration skills
Understanding of AI security risks — DLP, prompt injection, data exposure, and agentic threat vectors

Job Responsibility

Lead, mentor, and develop a team of TMEs supporting the Prisma SASE/SSE portfolio
Own technical product strategy across field enablement, analyst programs, and customer engagement
Define and evangelize SASE/SSE architectures with competitive differentiation
Influence product roadmap as the voice of the customer
Present at EBCs, industry conferences, and strategic customer engagements

What we offer

Restricted stock units
Bonus

Fulltime

Senior Network Engineer

Join Genuine Parts Company as a Senior Network Engineer. Full time permanent opp...

Location

Australia , Rowville

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

CCNP or higher qualifications in routing, switching & security
7+ years’ hands-on experience with Cisco, Palo Alto, Fortinet, F5, and network management tools
Deep knowledge of WAN/LAN/WLAN, SD-WAN, VxLAN, VPNs, firewalls, IDS/IPS, load balancers
Expertise in routing protocols such as OSPF, BGP, VRF, MPLS, and QoS
Familiarity with cloud tech stacks including Azure, AWS, GCP, SASE, (Secure Access Service Edge), and CCaaS, (Contact Centre as a Service) and UCaaS, (Unified Communications as a Service)
Strong stakeholder management, communication, and process-driven mindset
Passion for service improvement with a positive "can-do" attitude

Job Responsibility

Review and validate architectural designs
develop scalable and resilient LAN, WAN, and WLAN solutions aligned with industry standards and best practices
Architect, deploy, configure, and maintain critical network infrastructure components including routers, firewalls, switches, and wireless access points to ensure optimal network functionality
Design and implement comprehensive network security frameworks to protect against cyber threats, data exfiltration, and service disruptions
Conduct continuous monitoring, performance tuning, and capacity planning of network systems to achieve maximum uptime and efficiency
Collaborate with multi-disciplinary IT teams to deliver advanced technical support, troubleshooting, and network issue resolution
Lead and manage disaster recovery strategies and business continuity plans to minimise operational impact during network outages
Maintain network documentation and enforce strict adherence to change management processes and governance policies
Integrate advanced machine learning methodologies into network operations for enhanced automation, proactive anomaly detection, and dynamic network optimisation

What we offer

Staff discounts across the GPC Asia Pacific group of Companies
Private health insurance discounts
Employee assistance program
A highly safety conscious work environment
We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
Paid volunteer leave allowing you to give back to your chosen charity/community organisation

Fulltime

Senior Sales Engineer

We are looking for a Senior Sales Engineer to drive pre-sales engagement for lar...

Location

India , New Delhi

Salary:

Not provided

Skyhigh Security

Expiration Date

Until further notice

Requirements

12+ years in cybersecurity
5+ years in pre-sales or solution engineering supporting large enterprise deals
Proven track record engaging CISOs and senior security leadership in complex enterprise environments
Hands-on experience with leading cybersecurity platforms such as EDR/XDR, NDR, firewalls, cloud security, Data Security, SIEM, SOAR
Experience handling large, distributed enterprise environments (1,000+ endpoints preferred)
Industry certifications preferred: CISSP, CISM, CEH, GIAC
Deep understanding of endpoint security (EDR/XDR/MDR), Data Security, threat detection & response, malware behavior, network security, and advanced SOC use cases
Familiarity with SIEM/SOC operations, threat hunting methodologies, incident response lifecycle, and threat intelligence integration
Experience with next-gen firewalls, SASE concepts, cloud workload security (AWS/Azure/GCP), and SaaS security
Knowledge of Zero Trust principles, identity-centric security, and modern access models

Job Responsibility

Lead the technical strategy for Enterprise pursuits including large strategic deals and competitive evaluations
Conduct detailed technical discovery, needs assessment, and solution architecture workshops with CISOs, SOC leaders, security architects, and IT stakeholders
Design and deliver solution demos, lab scenarios, and POCs aligned to enterprise threat use cases (ransomware, insider threat, cloud compromise, etc.)
Act as a trusted cybersecurity advisor to Enterprise security leadership
Translate business risk, digital transformation, and compliance requirements into architectural security solutions
Align product/platform capabilities (endpoint, network, cloud, Data security) to enterprise security modernization roadmaps
Equip sales teams with competitive differentiation, objection handling, and technical win strategy support
Validate feasibility, integrations, deployment models, and configurations across hybrid and multi-cloud enterprise environments
Support technical evaluations, architecture reviews, and security assessments
Drive automation and orchestration use cases with SOC / SIEM, SOAR, AI-driven detection ecosystems

What we offer

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

Fulltime

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Senior Technical Support Engineer SASE

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