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Palo Alto Networks Italia Logo Palo Alto Networks Italia · IT - Software Development

Senior Technical Support Engineer-SASE & SD-WAN

India, Bengaluru · Job Posted March 04, 2026
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Job Description

As a Senior Technical Engineer for SASE & SD-WAN, you will be a key technical resource responsible for the architecture, deployment, and optimization of our global network fabric. This role requires a blend of deep routing expertise and a modern 'security-first' mindset to bridge the gap between traditional networking and cloud-native security, ensuring users connect to applications securely and efficiently regardless of location.

Job Responsibility

  • Lead the architecture and design of global SD-WAN overlays and Secure Access Service Edge (SASE) integrations, including ZTNA, CASB, and SWG
  • Orchestrate the migration from legacy MPLS/VPN architectures to agile, software-defined solutions, ensuring minimal disruption
  • Proactively collaborate with security teams to implement and enforce Zero Trust principles across the wide area network
  • Act as the final point of escalation for complex network outages, applying advanced problem-solving to identify root causes and provide practical solutions
  • Analyze traffic patterns and application performance to fine-tune Forward Error Correction (FEC) and Quality of Service (QoS) policies for optimal user experience
  • Challenge existing processes curiously and positively to simplify network operations and improve overall service delivery
  • Facilitate root cause investigations and manage the implementation of corrective and preventative measures
  • Be the subject matter expert on core technologies of Palo Alto Networks product line
  • Provide support that includes mandatory weekend, holiday shift work and on-call support

Requirements

  • 5+ years of experience in Network Engineering, with a minimum of 2 years focused on SD-WAN and/or SASE technologies
  • Advanced, hands-on experience with SD-WAN platforms such as Cisco Viptela/Velocloud, Palo Alto Prisma SD-WAN, or Fortinet
  • Mastery of complex routing protocols including BGP and OSPF, and tunneling protocols like IPsec and GRE
  • Demonstrated experience with SASE components including ZTNA (Zero Trust Network Access), SWG (Secure Web Gateway), CASB (Cloud Access Security Broker), and FWaaS (Firewall as a Service)
  • Strong understanding of cloud networking concepts within AWS, Azure, or GCP (e.g., Direct Connect, ExpressRoute, Transit Gateways)
  • Excellent written and verbal communication skills

Nice to have

  • Professional-level certifications such as CCNP/CCIE (Enterprise or Security), PCNSE, or equivalent provider-specific SASE certifications
  • Proficiency with network monitoring and deep-packet analysis tools (e.g., ThousandEyes, Wireshark, SolarWinds)
  • Experience developing automation scripts (Python, Ansible, Terraform) for network infrastructure
  • Proven ability to build trusted relationships and communicate complex technical concepts to non-technical stakeholders
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