Senior Technical Support Engineer

As a Senior Technical Support Engineer for our Platinum Support team, you will p...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Bachelor's degree in a technical field or equivalent practical experience
5+ years of experience in a technical support or network engineering role
Expert-level knowledge of TCP/IP and extensive experience with routing and switching protocols (e.g., OSPF, BGP)
In-depth experience with network security technologies including IPsec, SSL-VPN, NAT, and GRE
Proven ability to independently debug broad and complex networks with mixed media and protocols
Flexibility to work required shift hours, which may include afternoons, evenings, and weekends

Job Responsibility

Provide advanced post-sales technical support, including configuration and troubleshooting, to Platinum customers via phone, email, and web
Meet or exceed enhanced response time SLAs for mission-critical systems covered under the Platinum Support offering
Manage and own customer support cases from initial report to final resolution, ensuring timely follow-ups and comprehensive documentation
Apply expert fault isolation and root cause analysis methodologies to diagnose and resolve complex technical challenges in customer environments
Systematically reproduce customer issues and collaborate directly with Engineering and ETAC teams to qualify and resolve critical product bugs
Conduct multi-vendor troubleshooting to resolve issues in complex, integrated network and security environments
Author and publish Technical Support Bulletins and other technical documentation to the company's knowledge base
Proactively collaborate with Development, Sales, and Quality Assurance teams to enhance the customer experience and improve product documentation

Fulltime

Team Lead, Platinum Support

As the Platinum Support Team Lead, you are a hands-on senior technical expert an...

Location

Canada , Kitchener

Salary:

84000.00 - 106500.00 CAD / Year

Dialpad

Expiration Date

Until further notice

Requirements

6+ years of experience in a senior technical support role (e.g., Tier 3, Escalation Management, Senior/Principal Engineer)
Extensive, hands-on experience in customer and partner de-escalation and managing critical technical incidents
Deep technical mastery of VoIP, UCaaS, or complex SaaS products, with the ability to troubleshoot issues others cannot
Strong understanding of SIP, local networking (QoS, Firewalls), and packet capture analysis
Excellent communication and interpersonal skills, with a proven ability to mentor and develop technical talent

Job Responsibility

Own a queue of the most complex, high-impact Platinum and partner escalations, driving them to resolution with urgency and precision
Demonstrate exemplary ticket handling, communication, and documentation standards that others can model
Serve as the first point of escalation for Platinum agents
Provide real-time guidance on troubleshooting strategy, next steps, and communication for challenging cases
When needed, assume ownership of critical or at-risk tickets to stabilize the situation and protect the customer relationship
Drive workflow and queue management
Monitor Platinum queues and dashboards to ensure healthy distribution of work, SLA adherence, and consistent follow-through
Identify at-risk tickets and proactively intervene or reassign as needed
Help coordinate coverage for live channels to match demand and contractual obligations
Champion quality and consistency

What we offer

Competitive salary
Comprehensive benefits
Real opportunities for growth
Cutting-edge AI tools
Robust training program

Fulltime

Business Command Center Major and Cyber Incident Region Lead (SVP)

The Business Command Center (BCC) is a critical function supporting Citi's Servi...

Location

Ireland , Dublin

Salary:

119760.00 - 179640.00 EUR / Year

Citi

Expiration Date

Until further notice

Requirements

Proven Leadership Experience: Extensive experience in the financial services industry, with a focus on cash management, transactional banking, and trade operations
Stakeholder Management and Senior Leadership: Demonstrated expertise in managing executive-level communications and fostering alignment among diverse stakeholder groups and senior leadership
Global Collaboration Experience: Demonstrated experience working with global, multi-region initiatives, projects, and teams, including large matrix organizations
Influence and Collaboration: Ability to influence partners and drive cross-functional work to achieve optimal solutions to complex problems
Detail-Oriented and Results-Driven: Exceptional attention to detail, comprehensiveness of content, and ability to manage multiple assignments to completion under tight deadlines
Incident/Crisis Management Expertise: Deep understanding of incident and crisis management principles, including ownership, classification, initial support, escalation/notification, business impact analysis, and resolution tracking
Rapid Remediation & Escalation: Drive rapid engagement of key remediation resources and subject matter experts across functional groups to proactively avoid or minimize client-visible service disruptions. Ensure timely and effective escalation to key decision-makers and senior management
Severity Assessment & Communication: Establish and enforce consistent severity assessment across all regions and lines of business throughout the incident lifecycle, leveraging client impact and franchise risk criteria. Oversee the timely publication of content-rich incident status updates tailored for client-facing Service teams and regulatory-facing Product Management teams
Strategic Incident Preparedness: Coordinate proactive virtual war rooms for significant planned releases or anticipated market events to ensure preparedness and swift response
Enhanced Escalation Frameworks: Develop, implement, and manage enhanced client escalation models for key platinum clients, as well as robust internal escalation models for critical internal flows, such as Genesis Liquidity reporting

Job Responsibility

Proven Leadership Experience: Extensive experience in the financial services industry, with a focus on cash management, transactional banking, and trade operations
Stakeholder Management and Senior Leadership: Demonstrated expertise in managing executive-level communications and fostering alignment among diverse stakeholder groups and senior leadership
Global Collaboration Experience: Demonstrated experience working with global, multi-region initiatives, projects, and teams, including large matrix organizations
Influence and Collaboration: Ability to influence partners and drive cross-functional work to achieve optimal solutions to complex problems
Detail-Oriented and Results-Driven: Exceptional attention to detail, comprehensiveness of content, and ability to manage multiple assignments to completion under tight deadlines
Incident/Crisis Management Expertise: Deep understanding of incident and crisis management principles, including ownership, classification, initial support, escalation/notification, business impact analysis, and resolution tracking
Rapid Remediation & Escalation: Drive rapid engagement of key remediation resources and subject matter experts across functional groups to proactively avoid or minimize client-visible service disruptions. Ensure timely and effective escalation to key decision-makers and senior management
Severity Assessment & Communication: Establish and enforce consistent severity assessment across all regions and lines of business throughout the incident lifecycle, leveraging client impact and franchise risk criteria. Oversee the timely publication of content-rich incident status updates tailored for client-facing Service teams and regulatory-facing Product Management teams
Strategic Incident Preparedness: Coordinate proactive virtual war rooms for significant planned releases or anticipated market events to ensure preparedness and swift response
Enhanced Escalation Frameworks: Develop, implement, and manage enhanced client escalation models for key platinum clients, as well as robust internal escalation models for critical internal flows, such as Genesis Liquidity reporting

What we offer

competitive base salary (which is annually reviewed)
hybrid working model (up to 2 days working at home per week)
additional benefits that support you (and your family) to be well, live well and save well

Fulltime

New

Teacher- Semh

Are you a passionate and dedicated QTS Primary Teacher ready to make a significa...

Location

United Kingdom , Bath

Salary:

Not provided

Randstad

Expiration Date

July 15, 2026

Requirements

Qualified Teacher Status (QTS) is mandatory, with experience teaching at the primary level
Excellent Communication and Interpersonal Skills
Strong Classroom Management
Commitment to Professional Growth
experience in managing challenging behaviour

Job Responsibility

Lesson Planning & Delivery: Design and deliver innovative, engaging lessons across the primary curriculum, specifically adapted to support pupils with SEMH needs
Student Assessment & Feedback: Accurately assess primary student progress, provide constructive feedback, and contribute to statutory reporting
Collaborative Practice: Work closely with teaching assistants, therapists, and other specialists to ensure holistic support for each primary student
Parental Engagement: Communicate effectively with parents/guardians of primary pupils, fostering strong home-school partnerships
Positive Learning Environment: Actively contribute to the overall positive, nurturing, and inclusive atmosphere of the primary phase within the school
Curriculum Development: Participate in the development and refinement of primary curriculum strategies relevant to SEMH education

What we offer

Highly Competitive Salary
Supportive & Collaborative Team Environment
Outstanding Professional Development
Modern & Well-Resourced School
Tangible Impact

Fulltime

New

Staff Pharmacist

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Fenton

Salary:

60.00 - 76.00 USD / Hour

CVS Health

Expiration Date

August 29, 2026

Requirements

Active Pharmacist License in the state where the Store is located
Active National Provider Identifier (NPI)
Not on the DEA Excluded Parties list

Job Responsibility

Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
Taking direction from the Pharmacy Manager and overseeing the pharmacy as their proxy during bench shifts without overlap, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members and providing feedback about pharmacy team performance to the Pharmacy Manager as needed
Assumes Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty
Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues
Proactively offering and delivering immunizations to keep patients healthy
engaging and supporting Pharmacy Technicians to learn to immunize
Supporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
Partnering with the Pharmacy Manager to ensure pharmacy operations are compliant with the appropriate state Board of Pharmacy regulations at all times
escalating issues or concerns to the Pharmacy Manager and/or Rx DL for timely resolution if/as needed

What we offer

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources based on eligibility

Fulltime

New

Teacher of Science

Teacher of Science. Full time Or Part-Time (4 days a week). Required for Septemb...

Location

United Kingdom , Camberley

Salary:

34398.00 - 52490.00 GBP / Year

Randstad

Expiration Date

July 15, 2026

Requirements

Teaching
121 teaching experience
ability to communicate with parents
ability to work well under pressure
able to inspire
be a role model
building rapport with children
career driven
communication
effective discipline

What we offer

training and education
safeguarding
Teacher pension scheme
Gym
Coffee shop twice a week

New

Loss Prevention and Safety Associate

Location

United States , Emeryville

Salary:

23.32 - 28.31 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

1 year work experience
Retail experience in safety, security, or loss prevention preferred
Candidates in Oregon, New York, and St. Louis, MO, must be eligible to obtain a security guard license as required by applicable local law. Obtaining the security guard license is a required condition of employment for this role

Job Responsibility

Ensures the safety and security of the people and property per local regulations
Completes safety, security, and compliance audits and trainings
Maintains critical safety equipment such as alarms, radios, and security systems
Reports and follows up on incidents that occur
Responds to and coordinates emergency situations in work areas such as burglar alarms, fire alarms, active shooter and other emergency events

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

New

Field Trainer

The Field Trainer helps employees to reach their fullest potential by assessing ...

Location

United States , Washington

Salary:

Not provided

Penn Line Energy T&D, Inc

Expiration Date

Until further notice

Requirements

Bucket Experience
Climbing Experience
Operator Experience (Jarraff, tractor mower and Fecon track machines)
Foreman skill set

Job Responsibility

Assess individual employee needs
deliver hands on field training and educational programs that improve employee knowledge and skill with an emphasis on safety and productivity
train by leading by example and following safe work practices
supplement training provided by General Foremen and Crew Leaders
participate in production related work activities and be a productive member of the crew while training

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Senior Technical Support Engineer - Platinum Support

Job Description

Job Responsibility

Requirements

Nice to have

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