Senior Technical Support Engineer

As a Senior Technical Support Engineer for our Platinum Support team, you will p...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Bachelor's degree in a technical field or equivalent practical experience
5+ years of experience in a technical support or network engineering role
Expert-level knowledge of TCP/IP and extensive experience with routing and switching protocols (e.g., OSPF, BGP)
In-depth experience with network security technologies including IPsec, SSL-VPN, NAT, and GRE
Proven ability to independently debug broad and complex networks with mixed media and protocols
Flexibility to work required shift hours, which may include afternoons, evenings, and weekends

Job Responsibility

Provide advanced post-sales technical support, including configuration and troubleshooting, to Platinum customers via phone, email, and web
Meet or exceed enhanced response time SLAs for mission-critical systems covered under the Platinum Support offering
Manage and own customer support cases from initial report to final resolution, ensuring timely follow-ups and comprehensive documentation
Apply expert fault isolation and root cause analysis methodologies to diagnose and resolve complex technical challenges in customer environments
Systematically reproduce customer issues and collaborate directly with Engineering and ETAC teams to qualify and resolve critical product bugs
Conduct multi-vendor troubleshooting to resolve issues in complex, integrated network and security environments
Author and publish Technical Support Bulletins and other technical documentation to the company's knowledge base
Proactively collaborate with Development, Sales, and Quality Assurance teams to enhance the customer experience and improve product documentation

Fulltime

Team Lead, Platinum Support

As the Platinum Support Team Lead, you are a hands-on senior technical expert an...

Location

Canada , Kitchener

Salary:

84000.00 - 106500.00 CAD / Year

Dialpad

Expiration Date

Until further notice

Requirements

6+ years of experience in a senior technical support role (e.g., Tier 3, Escalation Management, Senior/Principal Engineer)
Extensive, hands-on experience in customer and partner de-escalation and managing critical technical incidents
Deep technical mastery of VoIP, UCaaS, or complex SaaS products, with the ability to troubleshoot issues others cannot
Strong understanding of SIP, local networking (QoS, Firewalls), and packet capture analysis
Excellent communication and interpersonal skills, with a proven ability to mentor and develop technical talent

Job Responsibility

Own a queue of the most complex, high-impact Platinum and partner escalations, driving them to resolution with urgency and precision
Demonstrate exemplary ticket handling, communication, and documentation standards that others can model
Serve as the first point of escalation for Platinum agents
Provide real-time guidance on troubleshooting strategy, next steps, and communication for challenging cases
When needed, assume ownership of critical or at-risk tickets to stabilize the situation and protect the customer relationship
Drive workflow and queue management
Monitor Platinum queues and dashboards to ensure healthy distribution of work, SLA adherence, and consistent follow-through
Identify at-risk tickets and proactively intervene or reassign as needed
Help coordinate coverage for live channels to match demand and contractual obligations
Champion quality and consistency

What we offer

Competitive salary
Comprehensive benefits
Real opportunities for growth
Cutting-edge AI tools
Robust training program

Fulltime

Manager, Technical Accounts

As the Manager of the Technical Account Managers (TAMs), you will lead and devel...

Location

Canada , Kitchener

Salary:

99500.00 - 125750.00 CAD / Year

Dialpad

Expiration Date

Until further notice

Requirements

5+ years of experience in enterprise-level, customer-facing technical roles (e.g., Technical Account Management, Premium Support, Escalation Management, or similar)
Direct experience as a Technical Account Manager (or equivalent), supporting large/complex customers with a consultative, outcomes-driven approach
Familiarity with, and ownership of, team or personal OKRs/KPIs such as proactive engagement frequency, MTTR, CSAT, and contribution to internal enablement resources
Strong product sense and energized by the challenge of solving difficult user-related problems
Strong written and verbal communication skills with the ability to communicate with various levels of expertise
Ability to lead complex integration conversations in a highly consultative and proactive manner
Familiarity with APIs and the ability to explain API concepts to Dialpad’s largest and most technical customers
Strong technical troubleshooting skills and experience interfacing with technical teams
Adept client relationship management skills
Ability to engage in business-level and technical conversations at multiple levels of the organization

Job Responsibility

Lead, coach, and develop a team of TAMs supporting Dialpad’s largest and most complex users, with a focus on consistent, high-quality execution and career development
Own the TAM OKRs and operating rhythm, ensuring the team meets or exceeds targets for: Proactive customer touchpoints per account (e.g., regular check-ins, QBRs, health reviews), Mean Time to Resolve (MTTR) for TAM-owned Zendesk tickets and high-priority JIRA escalations, Customer sentiment / CSAT on TAM-associated tickets & engagements, Contribution to internal CX technical resources (cross-training sessions, content, and enablement)
Provide a gold-standard experience to key stakeholders across your team’s assigned accounts, ensuring TAMs act as trusted technical advisors rather than front-line support
Establish and refine TAM playbooks, processes, and standards for: strategic technical guidance, proactive ticket & system health reviews, escalation handling, and ongoing onboarding/expansion support
Monitor and review account health across the TAM portfolio, using data from tickets, JIRAs, product usage, and customer feedback to identify trends, risks, and opportunities for improvement
Serve as a senior escalation and coordination point for high-severity, cross-team, or executive-level issues, partnering closely with Platinum Support, Engineering, Product, and Customer Success to drive resolution and clear communication
Drive alignment and collaboration between TAMs and key internal stakeholders (Support, CX leadership, Sales, Professional Services) to ensure we present a unified, predictable model of how Dialpad supports strategic customers
Own hiring, onboarding, and performance management for the TAM team, including clear role expectations, feedback, coaching plans, and growth paths
Contribute to the continued design of the TAM offering, including packaging, engagement models, and boundaries between TAM, Platinum Support, Professional Services, and Customer Success, so the model is sustainable and scalable across accounts
Create and review customer-facing content and internal documentation that enable long-term solutions, improve self-service, and support both TAMs and the broader CX organization

What we offer

Competitive salary, comprehensive benefits, and real opportunities for growth
Cutting-edge AI tools
Robust training program
Vibrant office environment
Recognized as a Great Place to Work

Fulltime

New

Human resources manager

We are looking for an experienced Human Resources Manager to lead core HR operat...

Location

United States , Sunnyvale

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

10+ years of progressive human resources experience, including leadership responsibility in a manufacturing or multi-site setting
Strong background in employee relations, HR administration, and benefits management
Demonstrated experience creating and implementing HR policies, procedures, and strategic initiatives
Knowledge of compensation analysis, benchmarking practices, and total rewards administration
Solid understanding of labor law, HR compliance, leave management, and workers’ compensation processes
Experience using HRIS platforms to manage employee data, reporting, and HR operations
Ability to work effectively with leaders and employees at multiple levels of the organization

Job Responsibility

Lead day-to-day human resources support for a multi-site manufacturing environment, ensuring consistent practices across locations
Develop, update, and enforce HR policies and procedures that align with organizational goals and legal requirements
Provide guidance on employee relations matters, including performance concerns, workplace issues, and corrective action
Oversee compensation benchmarking and pay analysis to support competitive and equitable compensation practices
Manage benefits and leave programs, including administration, employee support, and vendor coordination
Ensure compliance with federal, state, and local employment laws, labor regulations, and internal HR standards
Administer workers’ compensation cases and coordinate follow-up processes to support timely resolution and employee care
Partner with leadership on onboarding, performance review processes, and broader HR strategy initiatives
Maintain accurate HR records and support effective use of HR information systems for reporting and administration

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Fulltime

New

Support Worker

At Liaise, we are inspired by our values of Positive, Progressive, and Personal ...

Location

United Kingdom , Worthing

Salary:

12.80 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Full UK Manuel driving License
Held license for more than 2 years
Over the age of 25
Comfortable driving company vehicles
Strong communication skills
Takes pride in working with vulnerable people and takes safeguarding responsibilities seriously
Effective decision making and judgement
Strong planning and organisation skills
Achieves all Health & Safety standards

Job Responsibility

Assist those who we support by helping with daily tasks
Be there to support in day to day life
such as social visits, family visits and also days out to some great, local attractions
Keeping paperwork up to date to ensure everything is captured for each person who lives in the home
Working positively with colleagues, families and external organisations to assist in supporting those who live in the home

What we offer

Market leading pay rates
Length of service leave (up to five extra days holiday)
Fully funded Blue Light Discount Card
Access to Wagesteam
Employee Assistance Programme (access to free telephone counselling and legal advice)
Free compliance training, and opportunities to develop
NEST Pension Scheme
Flexibility in creating your own rota to suit your life
Free enhanced DBS check
Life Assurance (2 x salary)

Fulltime

New

Senior Care Assistant

About Us... Advinia has been providing high quality, person-centred care, specia...

Location

United Kingdom , Annan

Salary:

14.25 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Hold an NVQ Level 3 Health and Social Care or equivalent
have experience within a similar role
a leader
fantastic people skills
caring by nature
great team player
adaptable

Job Responsibility

Administering medication
Providing hands on, high quality Resident Care
Team supervisions
Developing, implementing and updating care plans
Adhering to CQC guidelines
Coaching and mentoring your team whilst identifying training needs

What we offer

Free DBS/PVG check
Professional training and ongoing career progression
Flexible pay
A fantastic working environment
Free uniform
Ongoing training and career progression opportunities

Fulltime

New

Human Resources (HR) Manager

Location

United States , Fall Creek

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree or higher in Human Resources, Business, or a related field.
At least 5 years of experience in human resources administration.
Minimum of 1 year in an HR leadership or management capacity with responsibility for supervision, hiring, training, and policy implementation.
Demonstrated knowledge of employee relations, compliance practices, benefits administration, onboarding, and HR operations.
Experience using HRIS platforms and maintaining accurate employee data and reporting.
Ability to interpret employment laws, handle sensitive matters with discretion, and support investigations or grievance processes.
Strong communication, organizational, and collaboration skills with the ability to work effectively across departments.

Job Responsibility

Manage and oversee daily HR operations and administrative functions
Lead recruitment, hiring, onboarding, and employee training initiatives
Supervise HR staff and provide ongoing guidance and development
Develop, implement, and maintain HR policies and procedures
Ensure compliance with applicable employment laws, regulations, and internal standards
Support performance management, employee relations, and organizational development efforts
Manage HR projects, departmental priorities, and budget-related responsibilities
Maintain accurate HR records and utilize HRIS systems effectively
Partner with leadership to align HR strategies with organizational objectives

What we offer

100% paid healthcare for employees
403B retirement plan
14 paid holidays
Competitive PTO package
medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

New

Attorney

We are looking for a dedicated Attorney to join our team in Overland Park, Kansa...

Location

United States , Overland Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Active license to practice law in Kansas
additional state licenses are a plus
Minimum of 1 year of experience in civil litigation, foreclosure, or bankruptcy
Proficiency in drafting motions, briefs, and discovery documents
Strong knowledge of foreclosure, eviction, and bankruptcy processes
Excellent legal research and analytical skills
Ability to manage multiple cases simultaneously with attention to detail
Effective communication and advocacy skills in court and with clients
Familiarity with creditor and debtor representation in bankruptcy cases

Job Responsibility

Manage foreclosure cases, ensuring compliance with legal regulations and deadlines
Represent clients in eviction proceedings, providing strong advocacy and guidance
Handle bankruptcy cases, including creditor and debtor representation
Draft and review legal motions, briefs, and discovery documents
Conduct legal research to support case strategies and arguments
Collaborate with other attorneys and legal staff to advance case outcomes
Maintain accurate records and documentation for all legal proceedings
Provide counsel to clients on various civil litigation matters
Attend court hearings and mediations as required
Stay updated on changes in state and federal laws relevant to the practice areas

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

Senior Technical Support Engineer - Platinum Support

Palo Alto Networks Italia

Location:
India , Bengaluru

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 24, 2026

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