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The role is part of the Global HPE Juniper Apstra Technical Assistance Center (JTAC) organization. We are a diverse team of dedicated and highly skilled people who represent many nationalities, working in a dynamic and flexible organization, dedicated to delivering better-than-expected support for our customers. If you are an experienced network engineer with in-depth knowledge of data center technologies and would like to work with state-of-the-art software, don't hesitate—apply today!
Job Responsibility:
Responsible for responding to customer issues via phone, Email and the HPE Juniper Support Portal
Document Customer issues in-depth, understanding their environment and the impact of their issue
Escalate Customer issues with Engineering to drive issues to resolution or develop workarounds for customers
Gather and document customer requirements for product feature enhancements
Assist Sales and Customer Engineering with engagements and field testing
Assist with product development and testing
Assist with the production and development of internal documentation
Requirements:
BA/BS in a technical field or equivalent practical experience
3 years experience in a customer-facing role
Excellent written and verbal communication skills, especially the ability to present complex technical information in a clear and concise manner
Familiar with the software or networking market/industry
Located in Romania
Fluent in spoken and written English
Able to work occasional 24x7 on-call shifts
Nice to have:
5 years experience in a customer-facing role
Knowledge and experience with developer-focused platforms, frameworks, and tools
Networking experience with Cisco, Arista, Juniper, SONiC or other Network Operating Systems
In-depth experience with Network technologies such as TCP/IP, BGP, VXLAN, Ethernet and EVPN
Basic knowledge of data structures, algorithms, HTTP/REST APIs
Familiar with Linux, Python, and version control systems such as Git