CrawlJobs Logo

Senior Technical Support Engineer - Focused Services

paloaltonetworks.it Logo

Palo Alto Networks Italia

Location Icon

Location:
Poland , Bukowno Warszawa, Silesia

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Responsibility:

  • Deliver expert-level technical assistance to top-tier customers, ensuring timely resolution of complex security issues through in-depth troubleshooting, configuration guidance, and best practice implementation
  • Take complete ownership of support cases from initiation to resolution, including multi-vendor troubleshooting, fault isolation, and root cause analysis, while ensuring meticulous documentation and timely updates in the ticketing system
  • Act as a trusted advisor, effectively communicating technical solutions to both technical and executive stakeholders to foster trust and credibility
  • Collaborate closely with cross-functional teams—including Account, Sales, and Marketing—to drive a seamless and positive customer experience while proactively addressing critical challenges
  • Drive continuous customer engagement through Quarterly Business Reviews (QBRs) and Account Case Reviews, providing tailored recommendations, release planning, and proactive risk mitigation strategies to enhance security posture
  • Serve as a subject matter expert on Palo Alto Networks' core technologies, identifying product defects through lab replication, network simulation, and performance testing
  • Work with Engineering and QA teams to file bug reports, develop test plans, and improve software and hardware quality with each release cycle
  • Facilitate hiring and onboarding by conducting technical screenings, training new hires on technical and soft skills, and ensuring readiness through process and tools training
  • Contribute to the organization’s knowledge base by authoring Technical Support Bulletins, training materials, and troubleshooting guides to enhance internal and customer-facing resources
  • Provide rapid, high-quality support in high-pressure situations, traveling to customer sites to expedite critical issue resolution
  • Engage in technical discussions with cross-functional teams to drive transparency, optimize security posture, and enhance cybersecurity resilience

Requirements:

  • Fluent English and also fluent in German or Italian or French
  • Minimum of 7 years of network security experience
  • Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g, BGP, OSPF, EIGRP), branch, and center architectures
  • Extensive experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies
  • Ability to independently debug complex networks with mixed media and protocols with an advanced understanding of packet flow across multiple OSI layers
  • In-depth knowledge of networking operations - TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT
  • Proficiency with network troubleshooting tools - Wireshark, GNS3
  • Strong grasp authentication protocols - LDAP, TACACS+, Radius
  • Willingness to work outside of normal business hours (As business needs dictate)
  • BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience or equivalent military experience required

Nice to have:

  • Virtualization experience (AWS, Azure, VMWare, OpenStack)
  • Experience with Windows, MAC OS, and Linux (Debugging, Editing Registries, Plist, etc.)
  • Experience with Python or Shell scripting a plus
  • Multi-Vendor Exposure - Cisco Advanced Security Appliances, Palo Alto Next-Generation Firewalls, Prisma Access, Cisco Firepower, Checkpoint Firewalls, Cisco Switches, and Intrusion Detection/ Intrusion Prevention Systems
  • Skilled in engaging executive-level stakeholders with clear technical communication
  • Proven track record of effectively communicating technical concepts to diverse audiences, including C-level executives
  • Excellent written and verbal communication skills - the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
  • Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Technical Support Engineer - Focused Services

Senior Executive Support Engineer

Atlassian Corporate Engineering (ACE) is looking for a Senior Executive Support ...
Location
Location
United States , Seattle
Salary
Salary:
163500.00 - 262700.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred
  • 7+ years of experience in technical support, with a significant focus on supporting executive-level clients
  • Deep understanding of various operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts
  • Extensive experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), video conferencing solutions (e.g., Zoom, Webex), and mobile device management (MDM) solutions
  • Strong troubleshooting and problem-solving skills with the ability to identify and resolve complex technical issues quickly and efficiently
  • Excellent communication (written and verbal), interpersonal, and customer service skills
  • Ability to work independently and as part of a team
  • Strong organizational skills and attention to detail
  • Ability to maintain confidentiality and discretion
  • Experience with IT security best practices and protocols
Job Responsibility
Job Responsibility
  • Provide comprehensive technical support to C-suite executives across all devices (laptops, desktops, mobile devices, tablets, etc.), operating systems (Windows, macOS, iOS, Android), and applications (Microsoft Office Suite, collaboration tools, video conferencing, etc.)
  • Proactively anticipate and address potential technical issues before they impact executive productivity
  • Manage and prioritize support requests, ensuring timely resolution and clear communication throughout the process
  • Troubleshoot complex technical problems, escalating to specialized teams as needed, while maintaining ownership of the issue until resolution
  • Develop and maintain documentation for executive technology setups, configurations, and troubleshooting procedures
  • Collaborate with IT infrastructure and security teams to ensure the confidentiality, integrity, and availability of executive systems and data
  • Provide remote support using various tools and technologies
  • Travel occasionally to provide on-site support as needed
  • Maintain a high level of confidentiality and discretion regarding sensitive information
  • Stay up-to-date with the latest technology trends and proactively recommend solutions to enhance executive productivity and security
What we offer
What we offer
  • health coverage
  • paid volunteer days
  • wellness resources
  • Fulltime
Read More
Arrow Right

Senior Production Engineer - Application Support Lead - Futures Engineering

Senior Application Support Lead to oversee the support operations for our enterp...
Location
Location
United States , Chicago
Salary
Salary:
155000.00 - 185000.00 USD / Year
clearstreet.io Logo
Clear Street
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5–8 years of experience in application support
  • At least 2 years in a leadership or senior technical role, ideally in financial services or fintech
  • Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
  • Hands-on experience with Kubernetes and Docker for deployment troubleshooting
  • Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
  • Experience with ticketing systems (e.g., Jira)
  • Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
  • Proven ability to lead and motivate a support team
  • Strong decision-making and problem-solving skills in high-pressure environments
  • Excellent communication and interpersonal skills
Job Responsibility
Job Responsibility
  • Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
  • Manage a team of application support analysts, providing mentorship, training, and performance evaluations
  • Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met
  • Lead complex configuration tasks, such as system integrations, and custom module deployments
  • Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams
  • Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection
  • Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
  • Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
  • Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
  • Contribute to the roadmap for support operations, aligning with business goals and client needs
What we offer
What we offer
  • Competitive compensation packages
  • Company equity
  • 401k matching
  • Gender neutral parental leave
  • Full medical, dental and vision insurance
  • Lunch stipends
  • Fully stocked kitchens
  • Happy hours
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

This role is the first line of technical escalation for customers and field serv...
Location
Location
Ireland , Dublin
Salary
Salary:
55000.00 - 65000.00 EUR / Year
syntechrecruitment.co.uk Logo
SYNTECH RECRUITMENT LTD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a technical support, helpdesk, commissioning, or field service role within HVAC
  • Strong knowledge of heat pumps, chillers, mechanical plant, ventilation equipment, or controls
  • Confident diagnosing faults related to electrical systems, refrigerant circuits, software/PLC interfaces, and mechanical components
  • Excellent communication skills with the ability to translate technical issues into clear, actionable guidance
  • Logical troubleshooting approach and strong problem-solving capability
  • Experience using CRM or service management systems
  • Ability to work independently while managing multiple technical cases
  • Professional proficiency in English
  • Full right to work permanently in Ireland
Job Responsibility
Job Responsibility
  • Deliver first-line technical support across HVAC systems including heat pumps, chillers, ventilation equipment, controls, and associated plant
  • Diagnose and resolve mechanical, electrical, control-system, software, and configuration issues
  • Provide technical guidance to customers, field service engineers, and internal teams
  • Escalate complex cases to senior HVAC engineers or product specialists when necessary
  • Log and manage all technical cases, warranty queries, and service activity within the CRM system
  • Assist with developing HVAC-focused user guides, troubleshooting flows, FAQs, and technical bulletins
  • Support the commissioning and configuration process by providing remote engineering advice
  • Collaborate closely with engineering, service, and product teams to ensure consistent technical accuracy
What we offer
What we offer
  • Annual performance-based bonus
  • 21 days annual leave + Irish bank holidays
  • Company pension scheme
  • Life assurance & critical illness cover
  • Employee wellbeing and support programmes
  • Ongoing training, upskilling, and development support
  • Fulltime
Read More
Arrow Right

Senior Civil Engineer (Structural Focus)

Join Our Team as a Senior Civil Engineer (Structural Focus) at Water Works Engin...
Location
Location
United States , Lehi; Scottsdale
Salary
Salary:
Not provided
waterworksengineers.com Logo
Water Works Engineers
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s and/or Master’s degree in Civil or Structural Engineering from an accredited program
  • 7+ years of experience in structural engineering
  • experience with water/wastewater facilities preferred
  • Professional Engineer (PE) license required in any U.S. state, with the ability to obtain reciprocity in Utah or Arizona
  • Structural Engineer (SE) license preferred
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and structural design software such as RISA, SAP2000, or equivalent
  • Familiarity with CADD software (AutoCAD, Revit) and coordination with modeling teams
  • Strong communication skills for interfacing with clients, regulators, contractors, and internal teams
  • Ability and willingness to conduct fieldwork, including site visits and structural observations during construction
Job Responsibility
Job Responsibility
  • Lead or contribute to structural design of buildings and water-related infrastructure, including analysis and preparation of calculations, drawings, and specifications
  • Serve as a technical expert on structural aspects of multidisciplinary projects, collaborating with Civil, Mechanical, Electrical, Architectural, and Geotechnical engineers
  • Prepare and review design documentation for regulatory approvals, building permits, and construction submittals
  • Develop and manage cost estimates and structural scopes within broader project budgets
  • Perform or oversee QA/QC for structural deliverables, ensuring technical accuracy and compliance with applicable codes
  • Support or lead construction phase services including site inspections, submittal reviews, RFI responses, and structural observation reports
  • Mentor junior engineers and technical staff
  • share knowledge to support team development
  • Apply knowledge of current structural codes (IBC, ACI, AISC, ASCE, etc.) and industry standards to all phases of design and construction
  • Remain current with structural engineering innovations, tools, and best practices to improve design quality and efficiency
What we offer
What we offer
  • Paid Time Off: Eight paid holidays annually, with paid time off (PTO) accrual based on role
  • 401K Retirement Plan: Company match of 100% on the first 6% of your salary, with immediate eligibility
  • Health Insurance: Fully covered for employee-only plans, with the company contributing significantly towards family coverage
  • Dental and Vision Insurance: Fully covered for employees, with affordable options for family coverage
  • Life and Disability Insurance: Provided at no cost
  • Additional Benefits: Health Care Flexible Spending Account, Adoption Assistance, Employee Assistance Program, and Commuter Benefits
  • Employees may be eligible for bonuses based on individual and company performance
  • Fulltime
Read More
Arrow Right

Senior Field Information Technology Support Engineer

We are seeking a skilled and experienced Senior IT Engineer to join our team. Th...
Location
Location
United States , Salem
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to travel to client sites regularly
  • Proficiency in providing remote technical support
  • Managed Services experience is preferred
  • Strong problem-solving skills and the ability to think creatively to find solutions
  • In-depth knowledge of managing and designing diverse network environments
  • Knowledge of Kaseya RMM/PSA for remote monitoring and management
  • Expertise in network environments, firewall and switch configurations
  • Experience with Meraki, Fortinet, and Palo Alto firewalls
  • Experience with HP/Aruba, Cisco, and Meraki switches
  • Experience with Meraki and Ubiquiti wireless networks
Job Responsibility
Job Responsibility
  • Travel to client sites regularly in MA and NH for technical support and assistance
  • Provide remote support for clients
  • Design, manage, and maintain diverse network environments
  • Configure and manage firewalls, primarily Meraki, Fortinet, and Palo Alto
  • Handle the configuration and management of switches, primarily HP/Aruba, Cisco, and Meraki
  • Manage wireless networks using Meraki and Ubiquiti technologies
  • Maintain and support phone systems, particularly 3CX and Avaya
  • Manage and maintain storage area networks, focusing on HPE and EqualLogic
  • Design, manage, and maintain VMware and Hyper-V environments
  • Oversee the management and administration of cloud infrastructure, primarily Azure and AWS
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
  • Competitive compensation
  • Fulltime
Read More
Arrow Right

Senior Technical Engineering Lead

The Digital S/W Eng Lead Analyst is a strategic professional who stays abreast o...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years of relevant experience in an Apps Development role or senior level experience in an Enterprise Architecture role with subject matter expert in one or more areas
  • Expertise in all aspects of technology by understanding broader patterns and techniques as they apply to Citi's internal and external cloud platforms (AWS, PCF, Akamai)
  • Advanced knowledge of algorithms, data structures, distributed systems, networking
  • Knowledge on automating code quality, code performance, unit testing, and build processing in the CI/CD
  • Bachelor's/University degree, Master's degree preferred
  • Hands on Experience with Java, Springboot, OpenShift, Public cloud, AngularJS, Spring, Mongo DB, Oracle
  • Strong experience with tools like Eureka, Hystrix, Docker, Kubernetes
  • Good knowledge and experience on GenAI tools and technologies
  • Working knowledge of CI/CD, BitBucket, RTC, SVN, etc. for source control
  • Experience with automation tools – Junit / TestNG frameworks, Selenium, Appium, Cucumber
Job Responsibility
Job Responsibility
  • Accountable for executing and driving results on large-scale efforts or multiple smaller efforts and serving as a development lead for most medium and large projects
  • Accountable for exhibiting a strong understanding of client core business functions
  • Required to support situations in which end user consultation is required to identify system function specifications and incorporate them into overall system design and delivery
  • Assist in the planning and managing of application development assignments generally involving large budgets, cross functional projects or multiple projects
  • Accountable for providing guidance on architecturally significant efforts during the preplanning phase
  • Publish design review extensions, and provide documented guidance aligned to sprint plans and timelines
  • Be part of the design review board that will focus on the design process, search for generic patterns, and share best practices across the organization
  • Publish design patterns across lines of business and domain commonalities
  • Drive design reviews for Next Gen Architecture (NGA) and Plan of Record (POR) projects
  • Participate in micro services and NGA code reviews
  • Fulltime
Read More
Arrow Right

Senior System Support Engineer – High Performance Computing

The HPC Senior System Support Engineer provides highly visible on-site technical...
Location
Location
Australia , Canberra
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum TSPV Government Security clearance is mandatory for the role
  • Expertise in Linux/Unix operating systems, parallel file systems (e.g., Lustre, GPFS) and networking technologies is essential
  • Proficient in programming and scripting languages such as Python and C++
  • Ability to develop solutions that enhance the availability, performance, maintainability and agility of HPC solutions
  • Has contributed to the design and application of new tools
  • Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's IT environment
  • Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions
  • Able to communicate with internal and external senior management confidently and demonstrate the professionalism
  • Ability to work in a multi- technology environment with the ability to diagnose complex technical problems to their root cause
  • In addition to troubleshooting skills and consulting skills, has ability to summarise prognosis and impact at practice lead level
Job Responsibility
Job Responsibility
  • Responsible for verifying and implementing the detailed technical design solution to the problem as identified by the Project/Technical Manager
  • Provides detailed technical design, analyses and develops enterprise solutions
  • Regularly leads technical assessment and delivery solutions to the customer
  • Coordinates implementation of new installations, designs, and migrations for HPC solutions
  • Provides advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning and modification of solutions
  • Provides input to the company strategy moving forward
  • Collects and determines data from appropriate sources to assist in determining customer needs and requirements
  • Responds to requests for technical information from customers
  • Engages in technical problem solving across multiple technologies
  • often needs to develop new methods to apply to the situation
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Senior Technical Engagement Manager

Play a pivotal role in driving customer outcomes by providing technical and oper...
Location
Location
United States
Salary
Salary:
178000.00 - 260000.00 USD / Year
vercel.com Logo
Vercel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in consulting, technical delivery, or customer-facing roles
  • Focus on platform migrations, front-end web implementations, AI business process transformation, or similar complex technical projects
  • Understanding of modern web architectures, including agentic systems, composable architectures, and frontend frameworks
  • Proven track record of leading both post-sales delivery engagements and account expansion efforts
  • Excel at managing cross-functional teams and stakeholders
  • Strong communicator, capable of translating technical concepts into business value
  • Experience working with cloud platforms and DevOps practices
Job Responsibility
Job Responsibility
  • Act as the technical delivery leader for Professional Services engagements
  • Work backwards from customer business and technical outcomes to define success criteria and delivery plans
  • Manage cross-functional delivery teams
  • Monitor project health, identify risks, and implement mitigation strategies
  • Serve as the primary point of contact for customers
  • Partner with the account team to identify and coordinate technical pursuits
  • Develop customer-tailored project proposals and statements of work
  • Support Vercel engineers when presenting technical solutions to customers
  • Contribute to the development of new service offerings
  • Help mature Vercel’s Professional Services delivery capabilities
What we offer
What we offer
  • Competitive compensation package, including equity
  • Inclusive Healthcare Package
  • Learn and Grow - mentorship and events
  • Flexible Time Off
  • Gear and WFH budget
  • Fulltime
Read More
Arrow Right