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Senior Technical Support Engineer - Azure Virtual Machine

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Microsoft Corporation

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Location:
Australia , Sydney

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Job Responsibility:

  • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
  • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
  • OR 5+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • Hands-On working experience in technical support, technical consulting domain, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field
  • Microsoft Azure Architecture - Fundamentals of Fabric, Compute, Storage etc.
  • Conceptual knowledge of Azure IaaS deployments and administration
  • Familiarity with OS Internals concepts, built-in diagnostics, Active Directory and Security (Windows and or Linux)
  • Understanding of Virtualization concepts and virtual system administration
  • Must have worked in SAN, NAS, Hyper-V, VMWare, iSCSI environment
  • Good knowledge of networking concepts including TCP, IP, NAT, DNS and troubleshooting tools including Sysinternals, Fiddler, Netmon, NetStat, Tracert etc.
  • Australian citizenship is a mandatory requirement for all applicants
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Nice to have:

  • Microsoft Cloud Certifications
  • Windows Internals Knowledge
  • Experience with network trace analysis
  • Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
  • Experience administering Linux (boot process, file systems, network device and protocol configuration)
  • Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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