CrawlJobs Logo
Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Senior Technical Support Engineer - Azure Virtual Machine

Australia, Sydney · Job Posted March 21, 2026
Apply Position
Job Link Share

Job Description

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Job Responsibility

  • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
  • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Requirements

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
  • OR 5+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • Hands-On working experience in technical support, technical consulting domain, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field
  • Microsoft Azure Architecture - Fundamentals of Fabric, Compute, Storage etc.
  • Conceptual knowledge of Azure IaaS deployments and administration
  • Familiarity with OS Internals concepts, built-in diagnostics, Active Directory and Security (Windows and or Linux)
  • Understanding of Virtualization concepts and virtual system administration
  • Must have worked in SAN, NAS, Hyper-V, VMWare, iSCSI environment
  • Good knowledge of networking concepts including TCP, IP, NAT, DNS and troubleshooting tools including Sysinternals, Fiddler, Netmon, NetStat, Tracert etc.
  • Australian citizenship is a mandatory requirement for all applicants
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Nice to have

  • Microsoft Cloud Certifications
  • Windows Internals Knowledge
  • Experience with network trace analysis
  • Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
  • Experience administering Linux (boot process, file systems, network device and protocol configuration)
  • Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
Microsoft Corporation - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Technical Support Engineer - Azure Virtual Machine

8 matching positions

Senior Technical Support Engineer

With more than 45,000 employees and partners worldwide, the Customer Experience ...
Location
Location
Costa Rica , San José
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
  • Experience working with Windows Server management tools (MMC, Server Manager, RSAT, Windows Admin Center, Azure Arc, etc.)
  • Proficient in deployment, management and troubleshooting on Azure Stack HCI, Hyper-V, Containers & Kubernetes, Windows Failover Clustering, Backup and Restore tools
  • Knowledge of Hyper-V and virtual machine (VM) deployment, management, and troubleshooting or its counterpart such as Vmware, Nutanix, etc.
  • Exposure with storage performance and reliability tracing and troubleshooting (Storport, iSCSI, MPIO, etc.)
  • Basic knowledge of Azure Portal, Resource Group creation, NSGs, PaaS SaaS IaaS
  • Language Qualification: fluent in reading, writing and speaking English
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Job Responsibility
Job Responsibility
  • Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues
  • Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research
  • Performs in-depth product troubleshooting and remediation when needed
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues
  • Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics
  • Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement
  • Identifies potential defects and escalates to more senior engineers to resolve
  • Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement
  • Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly
  • Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
  • 5+ years of technical support, technical consulting experience, or information technology experience
  • 3+ years of experience in a customer-facing or support role in any of the following: technical escalation support, product support, developer support, IT DevOps, IT Admin/support, Systems Development, or Consulting or IT/Network Operations
  • 2+ years of experience in one or more of the following: Microsoft Azure Platform
  • Azure Networking Services, Azure Virtual Machine, Azure Storage
  • Microsoft Azure Kubernetes Services (AKS)
  • Experience in any JAVA, JavaScript, Python, R, Scala, REST concepts, PowerShell
  • Familiarity with development: tools, language, process, methods, troubleshooting
  • Experience with Data Integration solutions and services
  • Experience with Open-Source technology preferred
Job Responsibility
Job Responsibility
  • Lead engineering investigations to bring quicker issue resolution to support incidents impacting our customers and improve customer experience
  • Build solutions, help create tools, help automate issue detection and diagnosis, to enable customers or support to self-resolve the issues
  • Identify emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate them from the workflow
  • Contribute to product improvements by filing impactful bugs, design change requests and helping developers to fix and ship them to production, preventing customers from being impacted
  • As a trusted advisor to the Microsoft Azure engineering team and the Serviceability Technology Lead, you will suggest changes to future versions to better equip our support teams as well as our partners and customers and help influence in-market solutions today
  • As a customer ambassador, you will also partner with engineering leadership for strategic technical, architectural and design discussions, and drive strategic thought leadership for Azure Diagnostics/UDE tools creation and usage worldwide bringing the customer voice to the center of impactful decisions
  • Able to work well in challenging situations while exhibiting flexibility and ability tolerate and manage through ambiguity and uncertainty
  • Work directly with our AKS Product Group to provide world-class engineering support at a product component level
  • Perform complex product debugging and remediation when needed
  • working alongside the development teams to drive support incident resolution for configuration, code, or other service deficiencies impacting customers
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
  • OR 5+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • Excellent written and oral communication skills
  • Experience in working with customers
  • Previous Support Engineering experience
  • Excellent understanding of Virtualization concepts and virtual system administration (focus on VMware)
  • Experience with virtual machine management
  • Experience with vCenter management
  • Experience with vSAN
Job Responsibility
Job Responsibility
  • Own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
  • Lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
  • Deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
  • Engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
  • OR 5+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • Excellent written and oral communication skills
  • Experience in working with customers
  • Previous Support Engineering experience
  • Excellent understanding of Virtualization concepts and virtual system administration (focus on VMware)
  • Experience with virtual machine management
  • Experience with vCenter management
  • Experience with vSAN
Job Responsibility
Job Responsibility
  • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
  • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...
Location
Location
Taiwan , Taipei
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
  • OR 5+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • Japanese Language: fluent in reading, writing and speaking
  • English Language: confident in reading, writing and speaking
  • Microsoft Azure IAAS Platform – Knowledge of Microsoft Azure Platform services (IaaS) including Virtual Machines, VMSS, Azure Encryption, Image Builder, Compute Gallery, Azure Storage, Azure Portal – Administration and Troubleshooting
  • Azure Platform development and deployment Lifecycle
  • Familiarity with tools: PowerShell, Netmon, Fiddler, CLI
  • Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
  • Operating System – Windows and Linux – Familiarity with Active Directory, Security, OS Internals concepts (Windows & Linux)
Job Responsibility
Job Responsibility
  • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
  • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements
  • Fulltime
Read More
Arrow Right

Senior Azure Engineer

This role is focused on improving the stability, security, and governance of an ...
Location
Location
United States , Nashville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of hands-on experience administering and supporting Microsoft Azure infrastructure
  • Strong knowledge of Azure networking, virtual machines, core platform services, and cloud administration best practices
  • Demonstrated expertise in access management, permissions, and identity-related controls within Azure environments
  • Experience addressing audit, compliance, or regulated-environment requirements through technical remediation work
  • Proficiency with PowerShell for automation, scripting, and operational support tasks
  • Ability to work independently in environments with limited documentation and competing priorities
  • Strong understanding of cloud governance and security tools such as Azure Policy, Microsoft Defender, or Azure Sentinel
Job Responsibility
Job Responsibility
  • Evaluate the current Azure environment to uncover configuration weaknesses, control gaps, and areas requiring remediation
  • Execute corrective actions related to identity access, permission structures, and broader cloud security controls
  • Partner with security stakeholders to resolve audit findings and strengthen compliance alignment across Azure services
  • Streamline and standardize Azure configurations to improve consistency, maintainability, and operational readiness
  • Contribute to governance efforts by helping enforce policies, increase visibility, and improve control coverage within the platform
  • Document technical changes, remediation steps, and environment updates to support traceability and team knowledge sharing
  • Provide limited production support when needed while maintaining primary focus on audit-driven infrastructure work
  • Collaborate with a small cross-functional technology team, including infrastructure, engineering, and security resources, to advance remediation priorities
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineering

The Cloud Protection Technical Support Engineer provides advanced technical supp...
Location
Location
India , Bangalore; Hyderabad; Noida
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong hands-on experience in cloud infrastructure support (Azure preferred)
  • Good understanding of: Virtual Machines, storage, and networking
  • Identity & Access Management (RBAC, MFA, least privilege)
  • Security monitoring and alerting
  • Experience troubleshooting security or compliance-related issues
  • Knowledge of cloud security concepts such as: Threat protection
  • Vulnerability management
  • Secure configuration and hardening
  • Ability to analyze logs, security alerts, and diagnostic data
  • Strong customer-facing communication and problem-solving skills
Job Responsibility
Job Responsibility
  • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
  • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements
  • Provide technical support for cloud security and protection scenarios
  • Troubleshoot and resolve issues related to: Cloud workload protection
  • Security alerts and incidents
  • Secure configuration of cloud resources
  • Investigate security alerts, analyze logs and telemetry, and identify root causes
  • Support customers in implementing cloud security best practices
  • Fulltime
Read More
Arrow Right

Azure Infrastructure Senior Engineer

Codec is looking for a Senior Azure Infrastructure Engineer who thrives on turni...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
codec.uk Logo
Codec UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of hands-on experience with Microsoft Azure infrastructure in production environments
  • 5+ years overall experience in IT infrastructure or cloud engineering roles
  • Strong hands-on proficiency with Infrastructure as Code: Terraform, Bicep, and PowerShell
  • Practical experience building and maintaining CI/CD pipelines using Azure DevOps Pipelines and/or GitHub Actions for infrastructure deployments
  • Solid understanding of IaC testing approaches, deployment strategies, and secret management using Azure Key Vault
  • Good working knowledge of Azure core infrastructure services: Virtual Networks, VPN/ExpressRoute, Azure Firewall, Network Security Groups, Load Balancers, Virtual Machines, Storage accounts, and Compute services
  • Working knowledge of Microsoft Entra ID: conditional access policies, identity management, Privileged Identity Management (PIM), and SSO configuration
  • Working knowledge of the Microsoft Defender suite (Defender for Cloud, Defender for Endpoint, Defender for Identity)
  • Familiarity with Microsoft Well-Architected Framework (WAF) and Cloud Adoption Framework (CAF) principles
  • Strong collaboration skills
Job Responsibility
Job Responsibility
  • Implement Azure infrastructure solutions based on designs and architectural patterns
  • Build, maintain, and continuously improve Infrastructure as Code using Terraform, Bicep, and PowerShell
  • Design and manage CI/CD pipelines for infrastructure deployment using Azure DevOps Pipelines and GitHub Actions
  • Implement automated testing for IaC deployments and ensure robust secret management practices
  • Configure and manage Microsoft Entra ID components
  • Implement and configure the Microsoft Defender suite
  • Deploy and configure core Azure infrastructure services
  • Collaborate closely with Project Managers to ensure tasks are properly tracked
  • Work alongside the Cloud Solution Architect during customer engagements
  • Produce and maintain clear, comprehensive technical documentation and runbooks
  • Fulltime
Read More
Arrow Right