CrawlJobs Logo

Senior Technical Success Manager

jfrog.com Logo

JFrog

Location Icon

Location:
United States , Atlanta

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

150000.00 - 160000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

We are seeking a talented and experienced Senior Technical Success Manager for the Americas Customer Success team onsite at our Atlanta office. In this role, you will oversee the activities which include helping our Enterprise customers adopt our multiple products and being the customer voice for internal teams which will include Support teams globally, Product managers, R&D teams, Sales, and Marketing.

Job Responsibility:

  • Own the customer journey, driving happiness, adoption, and value realization from JFrog products, while ensuring customer retention, satisfaction, and adoption
  • Collaborate with internal teams (Sales, Product, Solution Engineering, Training) and external stakeholders to create and maintain a Success Plan with clear metrics addressing both immediate and future customer needs
  • Build trusted advisor relationships with customer executives, understanding their evolving strategy, industry trends, and shaping success plans accordingly. Act as the ‘voice of the customer’ to provide feedback to senior management and internal teams
  • Proactively monitor customer health, user trends, and identify risks. Leverage CRM tools (e.g., SFDC, JIRA) to track progress and recommend actions to drive adoption and mitigate risks
  • Conduct Business Reviews (e.g., QBRs) that focus on proving ROI and identify any potential risks and help increase customer adoption of key platform features and best practices to maximize ROI
  • Serve as a strategy and business partner and building champions within the customer’s organization to advocate for the platform
  • Maintain deep product knowledge, stay current with CI/CD technology trends, and manage communication channels across departments to ensure customers' evolving needs are met effectively

Requirements:

  • Bachelor's degree in Computer Science or Computer Engineering (or equivalent) with 7+ years of experience as a Customer Success Manager or Technical Account Manager in an Enterprise software company
  • Customer-facing experience, including crisis and priority management for both inbound and outbound communications, with a focus on international enterprise customers
  • Knowledge of DevOps and DevSecOps practices and familiarity with CI/CD tools (e.g., GitHub, Jenkins, Artifactory, Maven, Docker) in software development and delivery
  • Strong problem-solving, communication, and interpersonal skills with proven ability to build rapport and trust with all stakeholders including C-suite executives
  • Analytical mindset with the ability to interpret data and provide actionable insights
  • Self-motivated, detail-oriented, and able to manage competing priorities in a fast-paced environment
  • Willingness to work weekends and holidays on occasion, with a commitment to continuous learning and personal growth
What we offer:
  • Equity package of restricted stock units (RSU)
  • Eligibility to participate in our Employee Stock Purchase Plan
  • Comprehensive benefits including medical, dental, vision, retirement, wellness, and much more

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
JFrog - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Technical Success Manager

Senior Client Success Manager

Our client, a leading provider in telecom, physical security, and cybersecurity ...
Location
Location
United States , Portland
Salary
Salary:
80000.00 - 90000.00 USD / Year
careerpathsnw.com Logo
CareerPaths NW
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Manage and grow relationships with an assigned portfolio of 100+ clients
  • Drive renewals, upsells, and cross-sells across telecom, cybersecurity, and physical security solutions
  • Partner with clients in industries such as financial services, healthcare, retail, and automotive to understand their business needs
  • Serve as a consultative advisor — helping customers consolidate systems, improve connectivity, and integrate new technologies
  • Oversee the sales cycle for both one-time and recurring service work, including bundled product offerings
  • Collaborate with internal technical and project management teams to deliver on client expectations
  • Maintain strong product knowledge of our client’s flagship M-Suite solutions, connectivity services, and managed offerings
  • Use data and customer insights to proactively identify growth opportunities
Job Responsibility
Job Responsibility
  • Manage and grow relationships with an assigned portfolio of 100+ clients
  • Drive renewals, upsells, and cross-sells across telecom, cybersecurity, and physical security solutions
  • Partner with clients in industries such as financial services, healthcare, retail, and automotive to understand their business needs
  • Serve as a consultative advisor — helping customers consolidate systems, improve connectivity, and integrate new technologies
  • Oversee the sales cycle for both one-time and recurring service work, including bundled product offerings
  • Collaborate with internal technical and project management teams to deliver on client expectations
  • Maintain strong product knowledge of our client’s flagship M-Suite solutions, connectivity services, and managed offerings
  • Use data and customer insights to proactively identify growth opportunities
  • Fulltime
Read More
Arrow Right

Senior Customer Success Manager

At Apollo GraphQL, we’re on a mission to empower developers by simplifying how s...
Location
Location
United Kingdom
Salary
Salary:
Not provided
apollographql.com Logo
Apollo GraphQL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager
  • Proven experience leading customer-facing project management and service delivery engagements
  • Strong ability to coordinate cross-functional teams, set milestones, and ensure execution
  • Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities
  • Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises
  • Strong understanding of cloud-native software development, APIs, and web technologies
  • Experience managing high-value accounts and delivering a white-glove experience
  • Ability to drive measurable results and help customers achieve business outcomes
  • Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers
  • Openness to occasional travel based on customer needs
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers
  • Own product adoption for your accounts, working in close partnership with sales to co-pilot their success
  • Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges
  • Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives
  • Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success
  • Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks
  • Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success
  • Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization
  • Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements
What we offer
What we offer
  • equity
  • benefits
Read More
Arrow Right

Senior Customer Success Manager

Are you an experienced Customer Success professional ready to lead, inspire, and...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
dynamicsearch.co.uk Logo
Dynamic Search Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in Customer Success, Account Management, or Client Services, ideally within an MSP, IT services, or cloud environment
  • Strong commercial acumen, with a track record in renewals, upselling, and cross-selling
  • Excellent communication, relationship-building, and stakeholder management skills
  • Ability to manage multiple accounts and priorities in a fast-paced environment
  • Experience mentoring or coaching customer success professionals, especially across remote or international teams
  • Familiarity with CRM or PSA platforms (e.g. HubSpot, Halo)
  • Knowledge of cybersecurity, managed services, cloud technologies, and ITIL best practices
Job Responsibility
Job Responsibility
  • Take ownership of a portfolio of strategic UK-based managed service clients, driving satisfaction, retention, and growth
  • Serve as a trusted advisor, aligning services to client business goals and identifying opportunities for innovation
  • Provide leadership and commercial guidance to a team of Customer Success Managers based overseas
  • Drive renewals, upsells, and cross-sells, particularly across managed security and cloud services
  • Lead client engagement through proactive check-ins, strategic reviews, and relationship development
  • Partner with internal technical, new business, and operations teams to ensure seamless delivery
  • Monitor account health and client feedback to identify risks and opportunities for expansion
  • Support the onboarding of new clients to ensure smooth adoption and integration of services
  • Act as an escalation point for client concerns, providing clear communication and swift resolution
What we offer
What we offer
  • up to £15,000 performance-based bonus
  • Fulltime
Read More
Arrow Right

Senior Customer Success Manager - West

The Senior Customer Success Manager role will play a critical part in the exciti...
Location
Location
United States
Salary
Salary:
150000.00 - 170000.00 USD / Year
tines.com Logo
Tines
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8 or more years of experience in a technical account management, customer success, or post-sales role at a technology company
  • Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
  • Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
  • Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership
Job Responsibility
Job Responsibility
  • Effectively aligning with customer stakeholders in Tines’ higher-spend and more strategic/enterprise set of accounts accounts to ensure stakeholder alignment and value is being delivered along the customer journey - from onboarding through renewal
  • In conjunction with a Customer Success Engineer (technical resource), orchestrating a first-class onboarding experience to ensure customer use cases are delivered in the specified timeline and customer users have the knowledge and skills they need to build and automate in the platform
  • Reviewing account dashboards, metrics, log-ins, and use cases to determine the health of the customer
  • Identifying issues that impact customers and/or challenges in the business and is able to provide thought leadership in finding a customer solution, and to provide recommendations to streamline existing process through automation
  • Coordinating onboarding and business reviews to evaluate and review performance, align with customer priorities, drive a automation plan/roadmap, and locate new opportunities to promote usage & expansion within existing and new teams
  • Partnering with internal teams to build success plans and account plans, align customer needs with use cases to increase platform usage/adoption/features, and present outcomes to executive stakeholders: VP / C-Suite level alignment
  • Proactively identifying risks to the customer achieving their stated goals, and working with the CSE / PM teams and CS leadership to develop and drive a comprehensive risk mitigation plan
  • Developing and driving a renewal plan and delivering a strategic message to customer users/analysts, management, and the C-Suite on the value of Tines and strategic recommendations for the account
  • Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
What we offer
What we offer
  • Competitive salary
  • Startup equity & extended exercise window
  • Matching retirement plans
  • Home office setup
  • Private healthcare plans
  • 25 days annual leave
  • Extra company holidays
  • Generous parental leave programs
  • Flexibility in how and where you work
  • Phone and home Internet allowance
  • Fulltime
Read More
Arrow Right

Senior Technical Account Manager

We are seeking a Technical Enterprise Account Manager to serve as a trusted advi...
Location
Location
United States , Miami
Salary
Salary:
140000.00 - 190000.00 USD / Year
truv.com Logo
Truv
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in technical customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS, Mortgage, or Lending
  • Proven track record at early-stage startups (50-200 employees)
  • Minimum 5 year tenure in previous positions, demonstrating stability and impact
  • Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture
  • Enterprise account management or customer management experience essential
  • Strong analytical and problem-solving capabilities
  • Outstanding communication skills with ability to explain technical concepts to various audiences
  • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
Job Responsibility
Job Responsibility
  • Own the technical relationship with assigned enterprise accounts post-sales, serving as the primary point of contact for technical implementation, integration, and optimization
  • Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment
  • Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources
  • Create and deliver training programs for customer teams
  • Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization
  • Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption
  • Partner with Product and Engineering teams to advocate for customer needs and provide market feedback
  • Document best practices and contribute to internal knowledge base
  • Guide customers through platform updates, new feature releases, and technical changes
What we offer
What we offer
  • Competitive salary and equity package
  • Fully Remote
  • Health, dental, and vision benefits
  • 401(k)
  • Flexible time off
  • Regular team events and collaboration opportunities
  • Work with cutting-edge technology and innovative customers
  • Learn from experienced leadership team from top tech companies
  • High-impact role with clear growth trajectory
  • Opportunity to shape the future of financial data access
  • Fulltime
Read More
Arrow Right

Senior Principal Technical Program Manager

Atlassians can choose where they work – whether in an office, from home, or a co...
Location
Location
United States , Mountain View
Salary
Salary:
191600.00 - 307800.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience on software teams as Development Manager or TPM
  • Strategic thinking and ability to understand business objectives to translate them into technical problems and programs
  • Technical understanding of systems involved
  • Willingness to develop domain expertise in the area they operate - storage, networking, authentication, capacity management, service deployments, etc.
  • TPMs are not expected to write or read code, but are expected to understand system flows, block architectures, APIs and such
  • Experience defining and running end-to-end complex technical programs
  • Strong leadership, organizational, and communication skills
Job Responsibility
Job Responsibility
  • Analyze business objectives, customer needs, product adoption inhibitors and opportunities, industry trends, and based on these, in close collaboration with your stakeholders, define a long-term strategy and roadmap for your platform and product components
  • Understand business objectives and translate them into technical systems problems that need to be prioritized solved in the current business environment
  • Define specific systems programs and create a plan of action for realizing those programs
  • Use your technical understanding of Atlassian and related systems to partner with and influence engineers and architects in making progress on these problems
  • Responsible for taking a systematic approach to engineering problems
  • Be accountable for the success of these technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc.
  • Manage complex dependencies and projects with a broad scope across the company
What we offer
What we offer
  • health coverage
  • paid volunteer days
  • wellness resources
  • Fulltime
Read More
Arrow Right

Cloud Senior Technical Product Manager

Sr Product Manager, Technical is a visionary, strategist, analyst, customer evan...
Location
Location
United States , Bellevue; Overland Park
Salary
Salary:
130900.00 - 236200.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree Computer Science, Engineering, IT or equivalent experience
  • 6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment
  • 7+ years of relevant Product Management experience in an agile software product development environment
  • Advanced level understanding of customer experience
  • Agile Methodologies Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
  • Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
  • Agile Project Management Experience with Agile backlog/project management tools
  • Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest
  • Product Management Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role
  • Communication Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence
Job Responsibility
Job Responsibility
  • Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products
  • Designs and drives end user product research
  • Partners with business, internal/external stakeholders and Leadership to understand current customer experience, identifies areas of opportunity
  • Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact
  • Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment
  • Conducts cost-benefit / ROI / NPV analysis, to support decision making
  • Works with stakeholders and follows enterprise process to secure and maintain product funding
  • Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process
  • Communicates, influences, and sells ideas at VP level and below
  • Influences product feature set or technical improvements to improve customer experience
What we offer
What we offer
  • competitive base salary and compensation package
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • access to free, year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • Fulltime
Read More
Arrow Right

Senior Program Manager (Technical)

We are seeking a Senior Program Manager (Technical) to join the CTO Strategic In...
Location
Location
United States , Seattle
Salary
Salary:
135400.00 - 217600.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 10+ years of relevant work experience across program management (background as a Technical Program Manager or Engineering Program Manager is preferred)
  • Background in data analytics and insights, with the ability to interpret complex data sets and translate findings into actionable insights
  • Excellent verbal, written, and facilitation skills (including experience with facilitating meetings and engaging with an executive audience)
  • Demonstrated experience and success leading high-impact, cross-functional programs
  • Expertise partnering with leaders and stakeholders on strategy while leading roadmap creation, prioritization processes, and change management communication
Job Responsibility
Job Responsibility
  • Design, implement, and scale a comprehensive program for our Global Engineering Interns and Early Career Talent
  • Provide regular updates and data reports, including progress against goals to stakeholders and executive audience
  • Define goals and data metrics to measure the effectiveness of and improve upon the program
  • Create stable, scalable, and sustainable programming across the Engineering job family and beyond
What we offer
What we offer
  • health and wellbeing resources
  • paid volunteer days
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy