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Senior Technical Specialist

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Brunswick

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Location:
United States , Tulsa ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

57700.00 - 104300.00 USD / Year
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Job Description:

Navico Group is seeking a Senior Technical Specialist to enhance service delivery across our electronics solutions network. This role is ideal for a technically skilled and customer-focused individual who thrives in a fast-paced environment and enjoys solving logistical and technical challenges. You will play a key role in managing service order backlogs, coordinating product shipments, and supporting B2B and recreational customers through remote troubleshooting and service coordination.

Job Responsibility:

  • Serve as a primary contact for electronic solutions support via phone and email
  • Manage service order backlog, logistics, and customer expectations for product arrival
  • Troubleshoot and resolve customer inquiries involving compatible replacements on CAN Network electronics
  • Execute CRM documentation and ensure accurate case processing
  • Review manuals and technical bulletins to maintain service accuracy and customer satisfaction
  • Coordinate remote repairs and priority returns by analyzing service trends and inventory
  • Support dealers and service partners through product replacement and repair programs
  • Oversee SRO report status, back-order reports, and AWR activity, including complex accounting issues

Requirements:

  • 3+ Year of experience in Customer Service or a related field
  • Practical computer application literacy (including Microsoft Office Suite, ERP Systems, and ability to learn other internal systems)
  • High-School Diploma/GED
  • Ability to travel domestically
  • Experience processing replacement orders
  • Prior Experience with warranty policies, claims and processing
  • Professional poise and presence with excellent communication skills (writing, speaking, and telephone)

Nice to have:

  • ABYC, NMEA, or MEI Certification
  • FCC RADAR Endorsement
  • Bilingual in Spanish and English
What we offer:
  • medical
  • dental
  • vision
  • paid vacation
  • 401k (up to 4% match)
  • Health Savings Account (with company contribution)
  • well-being program
  • product purchase discounts
  • annual discretionary bonus

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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