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Senior Technical Services Cross Technology Systems Integration Specialist / Technical Lead

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NTT DATA

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Location:
Malaysia , Petaling Jaya

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Senior Technical Services Cross Technology Systems Integration Specialist at NTT DATA is a pivotal role that involves complex installations and integrations across various technologies, including Networking, Data Centre, and Security. Candidates should possess advanced proficiency in these areas and have a Bachelor's degree in Information Technology or a related field. Relevant certifications such as CCIE Collaboration are required. The role includes client engagement, project documentation, and mentoring junior engineers. This position offers an opportunity to work in a diverse and inclusive environment, contributing to innovative solutions for clients.

Job Responsibility:

  • Interacts with clients on site and remote to meet more complex requirements of a solution
  • Escalates unresolved problems and issues to the relevant third parties
  • Delegates lower complexity tasks to engineers and technicians
  • Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
  • Writes reports and proposals and completes and maintains project documentation
  • Assists with the documentation of standard operating procedures relating to installations and fixes
  • Acts as coach and mentor to more junior Implementation Engineers and Technicians
  • Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
  • May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
  • Included in complex design work, with input to the design expected
  • Expected to take ownership of relevant technologies according to domain or specialization
  • Engages vendors for priority escalations or bugs found during deployments
  • Performs any other related task as required

Requirements:

  • Advanced understanding and appreciation of technical design and business principles
  • Advanced project fundamental and administration ability
  • Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
  • Advanced customer engagement skills
  • Advanced relevant domain specialist knowledge
  • Excellent verbal communication skills
  • Client focused and displays a proactive approach to solving problems
  • Advanced ability to coach, mentor and provide guidance to team members
  • Ability to take ownership as technical lead during project lifecycle
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Valid CCIE Collaboration Certification required
  • Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc.
  • Advanced experience engaging with clients and conducting presentations
  • Advanced report writing experience
  • Advanced project management experience

Nice to have:

  • Azure Certified Solutions Architect / PCNSE / FCE / CCNP Security / CISSP / Automation certifications or equivalent preferred
  • Cloud Security certifications and certifications such AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCIE / CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCE, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Certified Solutions Architect, Azure Administrator Associate is advantageous
  • Certifications relevant to the services provided (certifications carry additional weightage)
  • Terraform
  • Azure
  • Sentinel
  • EDR Defender for Cloud
  • Microsoft Security
  • Devops Ci/CD Pipelins
  • Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance)
  • Version Control (Git)
  • Microservices (Kubernetes, Azure Containers)
  • Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS)
  • Azure Infrastructure as Code
  • Azure Administration
  • Hybrid Cloud
  • Networking (Firewalls, LAN, VPN)
  • Automation
  • MS Office365
  • Power BI Administration
  • Scripting (PowerShell)
  • ZTNA

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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