Senior Technical Services Advisor - Japanese Speaking Job at Hewlett Packard Enterprise

Job Description

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development. Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.

Job Responsibility

Responsible for verifying and implementing the detailed technical design solution to the problem as identified by the Project/Technical Manager
Often responsible for providing a detailed technical design for enterprise solutions
Is often the Principal Consultant who analyzes and develops enterprise technology solutions
Regularly leads in the technical assessment and delivery of specific technical solutions to the customer
Provides a team structure conducive to high performance, and manages the team lifecycle stages
Coordinates implementation of new installations, designs, and migrations for technology solutions in one of the following work domains: networks, applications or platforms
Provides advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning and modification of solutions
Provides input to the company strategy moving forward
Collects and determines data from appropriate sources to assist in determining customer needs and requirements
Responds to requests for technical information from customers
Develops customer technology solutions using various industry products and technologies
Engages in technical problem solving across multiple technologies
often needs to develop new methods to apply to the situation
Owns and manages knowledge sharing within a community (e.g. team, practice, or project)
Ensures team members support knowledge sharing and re-use requirements of project
Contributes significant knowledge to job family community
Proactively encourages membership and contributions of others to professional community and coaches others in area of expertise
Regularly produces internally published material such as knowledge briefs, service delivery kit components and modules, etc
Presents at multi-customer technology conferences
Creates and supports sales activities
Manages bids, or major input into the sales lifecycle
Manages activities and provides qualitative and quantitative information for successful sales
Produces complete proposals for smaller engagements within area of expertise
Actively grows the company portfolio with existing customers through new opportunities and change management

Requirements

8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study
without a degree, three additional years of relevant professional experience (11+ years in total)
Has sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies
Has demonstrated innovation and communication of new deliverables and offerings
Has led team in the delivery of multiple deliverables across multiple technologies
Ability to develop solutions that enhance the availability, performance, maintainability and agility of a particular customer's enterprise
Has contributed to the design and application of new tools
Ability to re-use existing experience to develop new solutions to take to market
Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's IT environment
Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions
A recognized expert in one or more technologies within own technical community and also at regional level
Holds a vendor or industry certification in at least one discipline area
Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family
Ability to work in a multi- technology environment with the ability to diagnose complex technical problems to their root cause
In addition to troubleshooting skills and consulting skills, has ability to summarise prognosis and impact at practice lead level
Ability to adapt a consulting style appropriate to the situation and can identify up-sell opportunities
Be able to demonstrate a broad understanding of market dynamics, an industry area, commercial issues, and technical concerns whilst maintaining depth in core focus area
Ability to present within own area of expertise as part of a customer sales presentation, putting forward domain-specific information within the context of the company sales campaign
Has demonstrated ability to lead others in the gathering of requirements, designs, plans and estimates
Able to produce complete proposals for smaller engagements within own area of expertise
Demonstrates broad knowledge in other technical areas in order to properly manage complex integration efforts
Demonstrates application of technical expertise in successful engagements involving multiple disciplines
Able to independently complete solution implementation or application design deliverables
Able to manage a team of consultants in the completion of one or more solution requirements, architecture, or implementation deliverable

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Hewlett Packard Enterprise - All Job Offers

Select Country

Senior Technical Services Advisor - Japanese Speaking

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Senior Technical Services Advisor - Japanese Speaking

Senior Technical Support Engineer

Regulatory Capital Risk Sr. Lead Analyst

District Support Pharmacist

Pharmacy Technician

Lead Python and Generative AI Engineer

Pharmacy Manager

Pharmacy Technician

Assistant Vice President, Commercial Cards Travel & Entertainment Product Manager, UK and Europe - Services

Our AI answers in your language