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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Senior Technical Service Advisor

India, Bangalore · Job Posted September 18, 2025
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Job Description

The Advanced Services team provides exceptional outcomes and remarkable customer experience through forward-looking technical services to optimize network reliability and performance for designated customers. We assist customers in evaluating networks for performance, scalability, and security and provide recommendations on network configurations and topologies to improve operational performance and identify/mitigate major risk areas.

Job Responsibility

  • Customer advocate and single point of contact for customer for all post-sales service needs
  • Stay in alignment with customer and accounts team concerning services sales and delivery
  • Help support cases resolved as per SLAs and expedite/escalate critical issues
  • Provide relevant technical inputs to facilitate and expedite escalated problem resolution
  • Proactively escalate and bring people with required expertise together
  • Act as interlock between Customer and Professional Services, Advanced Services, and Education Services
  • Engage on major projects for service requirements, risk management, and expectation setting
  • Conduct periodic reviews with customer on service delivery metrics, SLA, and quality
  • Establish customer-specific operational status and reporting framework
  • Use technical knowledge to review and assess open software defects
  • Discover potential risks associated with deployment plans
  • Assist customer in making use of proactive consulting services
  • Partner with Customers in conducting periodic product health checks and Configuration/Design reviews
  • Review and evaluate network change plans
  • Assist in planning of new feature implementation and product deployment
  • Engage with engineering teams to improve potential quality issues
  • Document and maintain customer network solutions knowledge

Requirements

  • Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
  • Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
  • Knowledge and experience of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
  • Experience working in large enterprises, Network service providers
  • ITIL Framework process knowledge
  • Experience with automation
  • Cisco/Arista/Aruba/Juniper product certifications or industry equivalents
  • Experience with customer facing roles
  • Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
  • 8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
  • High exposure to network operations environment
  • Ability to operate independently, including management of priorities in unstructured environment

Nice to have

  • MBA degree
  • Knowledge of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
  • ITIL Framework process knowledge
  • Experience working in large enterprises, Network service providers
  • Experience with automation
  • Cisco/Arista/Aruba/Juniper product certifications
  • Amiable communication, interpersonal, and social skills

What we offer

  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
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