CrawlJobs Logo

Senior Technical Project Manager

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Washington, DC ▼

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are seeking an experienced Senior Technical Project Manager to lead the planning, execution, and successful delivery of Salesforce CRM and Contact Center modernization initiatives supporting a Federal government program. This role requires advanced program and project management expertise within an IT framework, along with a strong technical background in contact center platforms and Salesforce-based solutions.

Job Responsibility:

  • Lead end-to-end project lifecycle management for Salesforce and Contact Center modernization initiatives
  • Engage with external stakeholders to understand mission needs, goals, and requirements
  • Coordinate across cross-functional teams, including business owners, IT leadership, and vendors
  • Oversee Salesforce implementations and enhancements (Service Cloud, Experience Cloud, Knowledge Management, Analytics) in compliance with federal and FedRAMP standards
  • Manage Contact Center technology deployments (e.g., NICE CXone, Amazon Connect, or equivalent CCaaS platforms), including IVR, call routing, self-service automation, and CRM integrations
  • Gather and document functional and technical requirements
  • translate requirements into user stories and technical specifications
  • Facilitate Agile ceremonies, including daily stand-ups and backlog refinement
  • Manage scope, schedules, budgets, labor estimates, and project documentation
  • Drive continuous improvement by identifying technical solutions that improve performance and customer experience
  • Monitor contact center quality metrics and operational performance
  • Develop solution architectures for CCaaS, CRM, telephony, and related platforms
  • Provide weekly project status reporting to internal and external stakeholders
  • Support training, onboarding, and staffing activities for contact center operations as needed

Requirements:

  • Bachelor’s degree with 12+ years of relevant experience or Master’s degree with 10+ years (additional experience may be considered in lieu of degree)
  • PMP certification
  • Salesforce certifications, including Administrator and Service Cloud
  • Scrum Master certification and experience with Agile ceremonies
  • Expertise with Salesforce Service Cloud, Experience Cloud, Knowledge Management, and integrations
  • Experience with cloud-based Contact Center solutions (NICE CXone, Amazon Connect, or equivalent)
  • Background in solution architecture for CRM, CCaaS, and telephony technologies
  • Experience managing contact center operations, performance metrics, and quality monitoring
  • Proven ability to manage budgets, schedules, and project spending
  • Strong leadership, communication, and organizational skills
  • Ability to work effectively with distributed, virtual teams in a fast-paced environment

Nice to have:

  • Experience supporting Federal government customers
  • Knowledge of UI/UX design principles
  • Experience with testing IT applications and writing test cases
  • Experience implementing chatbots or AI-based customer service solutions
  • Familiarity with contact center technologies such as PBX, ACD, IVR, CTI, WFM, call recording, quality monitoring, and performance management
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
April 17, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Technical Project Manager

Senior Principal Technical Program Manager

Atlassians can choose where they work – whether in an office, from home, or a co...
Location
Location
United States , Mountain View
Salary
Salary:
191600.00 - 307800.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience on software teams as Development Manager or TPM
  • Strategic thinking and ability to understand business objectives to translate them into technical problems and programs
  • Technical understanding of systems involved
  • Willingness to develop domain expertise in the area they operate - storage, networking, authentication, capacity management, service deployments, etc.
  • TPMs are not expected to write or read code, but are expected to understand system flows, block architectures, APIs and such
  • Experience defining and running end-to-end complex technical programs
  • Strong leadership, organizational, and communication skills
Job Responsibility
Job Responsibility
  • Analyze business objectives, customer needs, product adoption inhibitors and opportunities, industry trends, and based on these, in close collaboration with your stakeholders, define a long-term strategy and roadmap for your platform and product components
  • Understand business objectives and translate them into technical systems problems that need to be prioritized solved in the current business environment
  • Define specific systems programs and create a plan of action for realizing those programs
  • Use your technical understanding of Atlassian and related systems to partner with and influence engineers and architects in making progress on these problems
  • Responsible for taking a systematic approach to engineering problems
  • Be accountable for the success of these technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc.
  • Manage complex dependencies and projects with a broad scope across the company
What we offer
What we offer
  • health coverage
  • paid volunteer days
  • wellness resources
  • Fulltime
Read More
Arrow Right

Senior Project Manager / Building Surveyor

This is an exciting opportunity to become a senior member of the team, leading a...
Location
Location
United Kingdom , West Yorkshire
Salary
Salary:
65000.00 - 75000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Chartered MRICS / FRICS
  • Experience in dealing with projects over £100k in value
  • Team focused
  • Proactive
  • Reactive
  • Excellent communication skills
  • Excellent technical knowledge of both domestic and commercial buildings including pathology, reinstatement methods and compliance with best practice / regulations
  • Knowledge of all relevant Health & Safety / CDM legislation
  • Holds a full UK driving licence and have a willingness to travel when necessary
Job Responsibility
Job Responsibility
  • Building relationships with adjusters, contractors and policyholders
  • Understand and deliver solutions that meet the needs of loss adjusters and policyholders
  • Communicate confidently and effectively to ensure all stakeholders are updated throughout the project
  • Providing reports and project documentation in a timely manner, including dealing with Building Regulations, Party Wall and Planning requirements
  • Ensuring contract documentation is properly prepared and the contract administration duties are fulfilled
  • Prioritising Health & Safety and complying with the requirements of the CDM 2015 regulations
What we offer
What we offer
  • Car
  • Bonus
  • Fulltime
Read More
Arrow Right

Senior Program Manager, Technical

The Sr Program Manager, Technical on the Digital Commerce Product team contribut...
Location
Location
United States , Bellevue; Herndon
Salary
Salary:
98200.00 - 177200.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree Business, Finance, Economics, Computer Science, Engineering, or related field
  • 4-7 years Experience in organizational programs, project management or related area
  • 2-5 years Experience working closely with Engineering, Design, and Product teams to drive iterative delivery of cross-functional initiatives from concept to launch
  • Program Management
  • Project Management
  • Budget Management
  • Program Analysis
  • Problem Solving
  • Communication
  • Negotiation
Job Responsibility
Job Responsibility
  • Develops program roadmaps, initiative project plans and schedules, and provides budget oversight for the business group on the program(s)
  • Monitors actual program progress compared to baseline, and reports progress against KPIs
  • Documents, obtains approvals, and tracks all changes in program and project tools/systems
  • Produces detailed reports and communicates program status to respective stakeholders, program sponsor and executives
  • Hosts management and program team meetings, as required, keeping the program team informed and progressing including program reviews with stakeholders as necessary to perform ongoing assessments on the progress of program(s)
  • Facilitates the creation of the program charter (mission statement, KPIs, key partners/stakeholder teams, program roadmap/key initiatives)
  • Ensures availability and distribution to all program team members and leadership
  • Adjusts program charter, as needed
  • Develops and implements process controls ensuring department compliance with corporate and regulatory standards, including budgets, compliance, contract assistance, and day-to-day management of the department business processes and quality standards
  • Manages contracts and vendors
What we offer
What we offer
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Fulltime
Read More
Arrow Right

Senior Project Manager

The IT Project Sr Tech Lead is a strategic professional who closely follows late...
Location
Location
Canada , Mississauga
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years experience in a related technology role and subject matter expert in overall field
  • Bachelor’s/University degree or equivalent experience, potentially Masters degree
Job Responsibility
Job Responsibility
  • Provides IT strategic direction for projects managed including developing detailed IT work plans, schedules, project estimates, resource plans and status reports
  • Exercises influence over team budget, policy formulation and planning
  • Has significant business impact through in-depth evaluation of complex business processes, system processes and industry standards
  • Provides expertise in projects managed and demonstrates an advanced level of understanding of the principles of IT project leadership
  • Possesses an understanding of client core business functions
  • Directly impacts the business through contribution to technical direction and strategic decisions for IT Project Leadership
  • Influences and negotiates with senior leaders (across functions)
  • may communicate with external parties
  • Utilizes comprehensive knowledge of multiple areas within technology to achieve technology objectives
  • Responsible for resource management and allocation of work
  • Fulltime
Read More
Arrow Right

Senior Project Manager

An award-winning, multi-disciplinary property and construction consultancy based...
Location
Location
United Kingdom , London
Salary
Salary:
55000.00 - 65000.00 GBP / Year
https://brandonjames.co.uk Logo
Brandon James
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • UK degree in Project/Construction Management
  • Chartered Member of RICS or similar
  • Right to work in the UK
  • Willing to travel nationally and internationally
  • Experience in hospitality projects and professional services
  • Strong in project planning, technical knowledge, and MS Office
  • Natural leader and effective communicator
  • Independent worker with problem-solving skills
  • Enjoys stakeholder engagement and team development
  • Motivated, accountable, and driven to make a difference
Job Responsibility
Job Responsibility
  • Lead dynamic renovation projects
  • Oversee daily project activities
  • Meet financial and quality targets
  • Manage logistics and buildability
  • Guide design teams
  • Manage meetings with Owners and Operators
  • Proactively address risks with effective strategies
  • Regular reporting
  • Mentor team members
  • Coordinate with cost management and H&S teams
What we offer
What we offer
  • Pension
  • Healthcare
  • Wellness program
  • 25 days annual leave plus bank holidays + 1 additional day as a thank you
  • Salary exchange pension scheme
  • Life cover
  • Paid sick leave
  • LifeWorks employee assistance and wellness program
  • Enhanced maternity, paternity and adoption leave
  • Salary sacrifice schemes: Cycle to work and Techscheme
  • Fulltime
Read More
Arrow Right

Senior IT Project Manager

We are looking for an experienced Senior IT Project Manager to lead and oversee ...
Location
Location
United States , Torrance
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent experience
  • Project Management certification or completion of a recognized project management curriculum is preferred
  • At least 10-12 years of IT work experience, including 5 years managing complex projects
  • Advanced understanding of program and project budgeting, including planning and tracking
  • Proven ability to implement project plans, monitor resource usage, and maintain quality standards
  • Strong expertise in risk assessment and mitigation strategies for IT projects
  • Familiarity with Agile and Waterfall methodologies and ability to apply them effectively
  • Exceptional communication, decision-making, and analytical skills, with the ability to collaborate across technical and business teams.
Job Responsibility
Job Responsibility
  • Develop comprehensive project plans, assign tasks to team members, and monitor daily progress to ensure alignment with objectives
  • Track and evaluate key project milestones, adjusting plans and resources as necessary to meet deadlines
  • Facilitate clear communication across enterprise teams, managing scope, budget, risks, and resources effectively
  • Lead one or more cross-functional projects of high complexity using Agile or Waterfall methodologies
  • Gain a high-level understanding of business domains to align project deliverables with organizational goals
  • Oversee medium to large-scale projects, ensuring proper cost analysis, issue resolution, and schedule management
  • Conduct risk assessments, develop mitigation strategies, and implement plans to address potential challenges
  • Provide regular status reports to stakeholders, highlighting progress, key decisions, and any concerns
  • Collaborate with technical and architectural teams to ensure project solutions are effective and scalable
  • Ensure high-quality outcomes by performing thorough reviews and addressing any deviations promptly.
What we offer
What we offer
  • Access to top jobs
  • Competitive compensation
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan
  • Free online training
  • Fulltime
Read More
Arrow Right

Senior IT Project Manager

有名大手オンラインショッピングサイトの裏側も入れる！ Full Remote！Great WLB プロジェクトマネージャーとしてプロジェクト全体を見ることが可能
Location
Location
Japan , Tokyo
Salary
Salary:
10000000.00 - 13000000.00 JPY / Year
https://www.randstad.com Logo
Randstad
Expiration Date
July 02, 2026
Flip Icon
Requirements
Requirements
  • At least 3 years of experience in IT department in retail
  • At least 5 years of experience in project management for application development, implementation, replacement, upgrade, etc.
  • Experience in Agile development projects
  • Experience with web front-end/back-end development projects
  • Experience in native application development projects
  • Experience leading projects that involve multiple departments and markets
  • Experience as a technical lead or delivery lead within a project
  • Experience participating in global scale projects
  • Business level or higher English and Japanese language skills (discussion, presentation, documentation)
  • Team management in English (Agile Squad team management)
Job Responsibility
Job Responsibility
  • プロジェクトマネージャーとしてプロジェクト全体を見ることが可能
What we offer
What we offer
  • 健康保険
  • 厚生年金保険
  • 雇用保険
  • 土曜日
  • 日曜日
  • 祝日
  • Fulltime
Read More
Arrow Right

Senior Project Manager – Construction

An opportunity exists for a Senior Project Manager to join the London Project Ma...
Location
Location
United Kingdom , London
Salary
Salary:
55000.00 - 65000.00 GBP / Year
https://brandonjames.co.uk Logo
Brandon James
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of working within new-build Residential/Housing and/or refurbishment projects
  • A Construction / RICS / Project Management related degree
  • MRICS, APM, RIBA, CIOB (Desirable)
  • Strong client-facing, communication, and technical writing abilities
  • Experience of JCT/NEC contract administration using strong commercial and contractual management
Job Responsibility
Job Responsibility
  • Supervise the project’s safe management and completion in compliance with the client’s business practises and procedures in London, working with contract teams, clients, and customers
What we offer
What we offer
  • 25 Days Annual Leave + Bank Holidays (With the option to buy additional days)
  • Private Healthcare
  • Company Bonus
  • Hybrid and Flexible Working
  • £400 towards a gym/healthy living membership
  • Company mobile phone and laptop
  • Pension Scheme
  • Excellent work life balance
  • Career Progression
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy