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The Services area within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Program Management consultants lead clients through business transformations by implementing strategically important Mastercard assets and services to bring value and drive growth. They serve as the Center of Engagement across all stakeholders within Mastercard and the client’s organization.
Job Responsibility
You will perform as a senior delivery leader responsible for shaping, leading, and governing complex, technology-enabled programs that drive measurable client value
Your role goes beyond execution to define delivery strategy, operating models, and value realization approaches, while acting as a trusted advisor to senior client stakeholders
You will be leading large, multiteam programs, often across product, engineering, and business domains, ensuring alignment between client strategy, technical execution, and business outcomes
In addition to delivery ownership, you play a key part in mentoring senior consultants, strengthening delivery capabilities, and contributing to account growth and firm IP
Own successful delivery of large-scale, complex technical programs across multiple teams and stakeholders
Shape and drive value realization, ensuring programs deliver measurable business outcomes
Align delivery strategy with client business objectives, technology roadmaps, and operating models
Act as a trusted advisor to senior client leadership on delivery, product, and technology topics
Proactively identify opportunities to expand scope, deepen client relationships, and support account growth
Represent Mastercard through delivery excellence, credibility, and thought leadership
Build, lead, and sustain high-performing, multi-disciplinary delivery teams
Mentors and develops other consultants, providing coaching on delivery leadership and client management
Set delivery standards, best practices, and governance models across programs
Encourages accountability, continuous improvement, and delivery discipline
Partners effectively with product, engineering, design, and business teams
Aligns internal stakeholders around delivery strategy, priorities, and dependencies
Influences senior internal leaders without direct authority
Contribute to development of delivery playbooks, frameworks, and intellectual property
Support onboarding and upskilling of delivery talent
Act as a role model for Mastercard’s consulting and delivery culture
Requirements
Undergraduate degree
Ability to communicate effectively in English and the local office language (if applicable)
Exposure to financial institutions or consultancy firms
+8 years of work experience leading IT/software development projects or programs
A recognized professional accreditation, such as Project Management Professional (PMP) and PMI Agile Certified Practitioner (PMI-ACP)
Capability to manage projects that span multiple teams and integrations
Experience coaching and managing teams across multiple projects and/or engagements with third parties
Experience managing key client relationships
In-depth knowledge of agile methodologies and their application
Knowledge of business KPIs, financials, and organizational leadership
Ability to provide perspective on industry and marketplace
Excellent communication and leadership skills
Strong problem-solving and decision-making abilities
Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment
Proficiency in the Microsoft Office suite, including Microsoft Project and Data Visualization and Reporting tools (like Power BI and Tableau)
Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
Nice to have
Experience leading development and implementation of solutions and measuring impact on clients' business
Knowledge of modern project management tools
Exposure to payments, financial services, retail banking, or merchant environments
Experience generating new knowledge or creating innovative solutions for a firm
MBA or master’s degree with relevant specialization