Senior Technical Program Manager

• Partner with multiple internal and external stakeholders including product teams, Software Engineering, Suppliers, Security, Procurement, Legal, and Finance to design technical solutions across feature areas
• Identify risks and propose data-driven mitigations
• Define success criteria and create relationships for implementing features for complex cross-functional projects
• Coordinate and ensure alignment across organizations
• Deliver on roadmap for multiple feature groups, track project schedules, develop staging and implementation plans, and manage governance programs
• Drive continuous improvements by validating use cases and writing test cases from scratch
• Lead teams to partner with other departments to collect performance metrics, drive customer support, and lead direct customer engagements
• Apply a continuous improvement mindset and collaborate with stakeholder organizations across the company including Security, Procurement, Finance, and Legal to infuse AI-driven transformation in our software asset management program
• Establish and govern methodologies for ensuring proper acquisition, deployment, usage, optimization, entitlement compliance, and renewal of software licenses
• Manage supplier relationships and contracts, including license renewal negotiations and compliance audits
• Identify and mitigate risks related to non-compliant and/or risky software by developing and implementing remediation plans to address gaps in compliance or security
• Infuse automation everywhere – in our tools, in our process, and in our compliance checks and reporting

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
• 2+ years experience managing cross-functional and/or cross-team projects
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

• 3+ years Software Asset Management experience, including 2+ years of experience administering software licensing contracts
• 3+ years experience applying analytical and continuous improvement skills
• 2+ years of experience using SAM solutions, preferably ServiceNow, to manage all aspects of an enterprise-level Software Asset Management service
• 1+ years experience reading and/or writing code (e.g., sample documentation, product demos)
• 1+ years of experience working in an Agile environment
• IAITAM CSAM (Certified Software Asset Manager) Certification

Relocation assistance is available