Senior Technical Program Manager Job at GSK (Collegeville, Pennsylvania)

Job Description

The Senior Program Manager is accountable for supporting Onyx Application Engineering with program and project management needs, ensuring quality in standard ways of working including appropriate documentation, resource tracking and capacity planning to ensure successful program/project delivery. Partner with Product Managers to devise and execute realistic, achievable and high‑quality plans that describe tasks required to deliver Onyx products across multiple engineering teams. A Senior Program Manager is expected to take a poorly defined problem with a large degree of ambiguity, work it to a well‑defined problem/specification, and execute on it at a high level.

Job Responsibility

Define and manage overall program governance and delivery model for complex technical initiatives, including program level milestones, success criteria, decision rights, and the running of program boards and steering committees
Act as the primary escalation point for cross functional delivery issues
coordinate rapid remediation plans, conduct root cause analysis for major incidents or delivery failures, and drive corrective actions to closure
Develop and manage project and program plans
drive execution within scope, time and budget which may dynamically evolve to reflect changes in customer needs or business constraints
Lead large scale, multi-track programs with cross functional dependencies and external partners
Lead Shiprooms and agile sprint ceremonies, project tracking/reporting and backlog management with product managers
Provide a single view of each project within the portfolio and their interdependencies, establishing effective OKRs, robust documentation and project value/financial tracking
Partner with Onyx engineering leads, Quality team and product managers to validate technical designs and ensure delivery approaches are scalable, secure, cost effective and aligned to Onyx platform and cloud architecture standards
Implement and govern program level project management discipline (tools and process) across product deliverables
Provide hands on leadership in designing, configuring and maintaining Atlassian based delivery processes including board and workflow design, issue type schemes, custom fields, permissions, automation rules, release pipelines, Advanced Roadmaps/Portfolio configuration, and dashboarding to ensure consistent practices, traceability and high-quality reporting across teams
Leverage Atlassian and AI enabled reporting capabilities, including agentic models where appropriate, to align with Onyx Jira/Confluence configurations and common plugins/automation
support governance implementation by configuring integrations between Atlassian tooling and reporting/BI systems to help provide a single source of truth
Manage third party and vendor engagements for program components: define statements of work (SOWs), review vendor delivery plans, measure supplier performance and ensure contractual and compliance requirements are met
Establish and track program KPIs and health metrics (delivery cadence, predictability, cycle time, MTTR, scope variance, OKR progress)
present these regularly to leadership and make data driven recommendations to improve delivery
Define appropriate tracking measures and build automated, meaningful reports and dashboards
synthesize data and insights from across projects or programs to support teams in making informed tactical and strategic decisions
Lead change control and release coordination across multiple teams and environments
ensure release readiness, run release gates, and coordinate rollback/contingency planning where required
Ensure that robust risk management practice is embedded within Onyx projects and that risks and opportunities are identified and addressed, or that risks requiring collective senior discussion are escalated to the Onyx leadership team
Drive continuous improvement across delivery practices: run retrospectives at program scale, capture lessons learned, update processes and templates, and embed improvements into team practices and Atlassian tooling/templates
Mentor and coach program and delivery leads
build delivery capability by defining clear roles and responsibilities, career development pathways and by running enablement sessions on program practices, dependency and risk management, and effective Atlassian tooling usage

Requirements

Bachelor’s degree in IT Program Management, Data Engineering, Computer science, Software Engineering
6+ years job-related experience with an established track record of Program delivery for software applications
4+ years’ experience in Agile program/project management, including the use of associated tools such as Jira and Confluence

Nice to have

Masters Degree
Demonstrated comfort operating and leading across organizational boundaries a matrixed team
Metrics-first mindset

What we offer

Competitive base salary
Annual bonus based on company performance
Flexible working options available for most roles
Learning and career development
Access to healthcare & wellbeing programmes
Employee recognition programmes
health care and other insurance benefits (for employee and family)
retirement benefits
paid holidays
vacation
paid caregiver/parental and medical leave
eligibility to participate in our share based long term incentive program

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Senior Technical Program Manager

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