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Microsoft Hardware and Infrastructure Fundamentals Engineering (HIFE) is the team that owns and delivers on all aspects related to Cloud Manufacturing for Microsoft’s Azure Cloud. The organization is responsible from end to end manufacturing quality and infrastructure – which means supporting and resolving issues for incoming hardware, deployment and sustenance of the fleet. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide and we are looking for a passionate Senior Technical Program Manager to help achieve that mission.
Job Responsibility:
Owning/executing critical hardware remediations along the end-to-end hardware manufacturing spectrum working with stakeholders from supply chain, DC operations, capacity management and engineering groups
Ability to influence partners, make key decisions pertaining to hardware quality escapes and develop a systematic mitigation plan to resolve quality issues
Identifying opportunities and tools that allow a reduction of manual work and automate process workflows including prior work with agentic AI
Ability to perform cost/time/risk tradeoff analysis while being customer centric and budget conscious
Partner with leadership and teams to create an inclusive environment that attracts and retains engineers
Conduct in-depth data analysis to help derive insights and drive business decisions
Requirements:
Doctorate Degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 2+ years technical engineering experience
Master's Degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 4+ years technical engineering experience
Bachelor's Degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 5+ years technical engineering experience
12+ years relevant technical engineering experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check upon hire/transfer and every two years thereafter
Nice to have:
7 - 10+ years in the server hardware industry
Working knowledge of disciplines across data center and server/rack hardware quality
Ability to work on issues that span geos and provide clear/aligned communication to stakeholders
Ability to write/run Kusto/SQL queries
Knowledge of Power BI
Experience working in the end-to-end server hardware quality space from system integrators to data center operations
Experience with hardware, firmware, software interfaces across all modules in a system