Senior Technical Program Manager Job at Microsoft Corporation (Redmond)

Job Description

Cloud Operations + Innovation (CO+I) is the engine that powers Microsoft’s core cloud platforms and services that millions of people use every day. With more than 95% of Fortune 500 business on Azure, 180 million using Office 365, and millions using other services – all running on Microsoft's cloud infrastructure – CO+I builds and operates the foundation upon which Microsoft’s mission to empower every person and organization comes to life. We are looking for a Senior Technical Program Manager to help build the most reliable & efficient datacenter infrastructure on the planet. The CO+I Global Unified Technology Systems (GUTS) team delivers end-to-end systems, business intelligence, and automation to support Microsoft’s Core Datacenter Services (CDS) team. CDS is helping to drive CO+I’s transition to a Customer centric, data driven, live service culture. As a Senior Technical Program Manager on our team, you will not only work on the lates in cloud computing, but you will be hands-on transforming Microsoft’s most critical business through investigation, data analysis, and automation.

Job Responsibility

Defines and communicates the product strategy including the overarching scope, prioritized requirements, business goals, and outcomes to be delivered
Leads defining and driving the vision of an integrated system that supports end-to-end service delivery for multiple stakeholders
Analyzes multiple technical solutions and determines the best option for delivering on the objective key results of the business
Uses experience to identify and resolve platform, system, deployment, and environmental issues prior to production to ensure on-time release and successful customer adoption
Monitors and evaluates results to ensure outcomes are met successfully
reports clearly, concisely, and consistently with stakeholders on progress and as well as problems and solutions all the way up to the executive level
Implements and manages risk when necessary to meet project objectives and key results
Triages problems and prioritizes resolution effectively against the backlog of items with engineering
Provides leadership within the business by developing innovative methods for measuring the customer experience, and uses this data to identify and drive improvements

Requirements

Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
2+ years of experience managing cross-functional and/or cross-team projects
3+ years’ experience working in environments that use cloud technologies
3+ years’ building solutions with software to support operations of the business
Ability to meet Microsoft, customer and/or government security screening requirements
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Nice to have

Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience
6+ years of experience managing cross-functional and/or cross-team projects
1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos)
1+ years experience in data center operations (IT or Critical Environments)
Certification or equivalent experience applying Lean, Six Sigma, PMI, PMP, or other process improvement and project management methodologies
Ability to facilitate change management
Awareness of IT Service Operations fundamentals (ITIL, MOF, OLA/SLA, CSI, etc.)
Previous experience with MS Cloud Services and Platforms (e.g. Azure, Office 365, Dynamics 365, Microsoft Power Platform, Azure DevOps, etc.)
Experience with reporting and data analysis systems & platforms (e.g. PowerBI)
Experience with developing and implementing organizational frameworks, standards, and processes
Excellent communicator that can interact with diverse groups across organizational levels

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Senior Technical Program Manager

Job Description

Job Responsibility

Requirements

Nice to have

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