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Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
Job Responsibility:
Lead large, multi-team programs from definition through delivery, ensuring clear scope, ownership, and measurable outcomes
Translate strategy into executable program plans, including milestones, timelines, and delivery cadences
Drive cross-functional alignment across Engineering, Product, Design, and Business stakeholders, including facilitation of trade-offs and conflict resolution
Partner closely with Engineering Owners to facilitate technical delivery execution while ensuring they have the context, support, and resources needed to succeed
Establish and run program governance and coordination rituals (e.g., reviews, syncs, decision-making forums) to maintain alignment and execution momentum
Maintain clear visibility into execution progress, proactively surface risks or delivery gaps, and drive timely escalation and resolution when required
Own structured risk, issue, and dependency management (including maintaining logs/trackers), ensuring mitigation plans, clear ownership, and follow-through
Ensure consistent, accurate, and leadership-relevant program reporting and communication
Support effective resource coordination across participating teams to avoid bottlenecks and protect delivery outcomes
Own and continuously evolve the execution framework across assigned product streams, driving improvements in cadence, transparency, and delivery predictability through structured feedback loops and iterative refinement
Requirements:
5+ years of experience in Technical Program Management, Program Management, or related roles in a technology-driven environment
Demonstrated success in leading complex, cross-functional programs to deliver cloud software by involving multiple teams, dependencies, and stakeholder groups
Strong understanding of software development lifecycles and modern product development practices
Experience partnering with Engineering Owners/Leads and Product Managers to deliver customer-impacting outcomes
Proven experience with risk, dependency, and issue management, including structured escalation and resolution practices
Experience preparing clear, executive-friendly program reporting and facilitating decision-making
Proficiency with delivery and collaboration tools such as Jira, and Confluence (or equivalent)
Experience in SaaS, Enterprise Software and/or high-growth engineering environments
Software Development or Technical Product experience is a strong advantage
What we offer:
A great deal of freedom and trust
Flexible working hours
Work virtual-first with several Bloomreach Hubs available across three continents
Company events
5 paid days off to volunteer
People Development Program
Communication coach
Leader Development Program
$1,500 professional education budget on an annual basis
Employee Assistance Program
Subscription to Calm - sleep and meditation app
‘DisConnect’ days
Facilitated sports, yoga, and meditation opportunities
Extended parental leave up to 26 calendar weeks for Primary Caregivers